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Subaru World of Newton

Newton, NJ

4.7
379 Reviews

84 Hampton House Rd

Newton, NJ

07860

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379 Reviews of Subaru World of Newton

May 18, 2024

Second time at the service department and last time for me. I agree with a price for the brakes and ended paying $279 extra also they never rotated my tires as they promised. More

by karinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cory
Jun 20, 2024 -

Subaru World of Newton responded

Karinal, I'm sorry to hear about your experience with our service department. It's important that we're transparent and keep our promises, so it's concerning to read this feedback. We'd like the opportunity to address these issues directly - could you please reach out to me directly? Thank you, Ted Higgins - Service Manager - (973) 579-5000

May 02, 2024

Promp, courteous, caring, informative, patient. Was truly a great experience. Best I've ever had at a dealership. More

by BILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, service manager
May 02, 2024 -

Subaru World of Newton responded

Bill, we're delighted to know you had a great experience at Subaru World of Newton! We always aim for prompt and courteous service. Thanks for the review, we appreciate it! Ted Higgins - Service Manager - (973) 579-5000

April 29, 2024

Clean, organized, comfortable showroom. Competent, service oriented, engaged and responsive salesperson. Expedient and successful transaction. More

by Maryadamoathome
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Apr 29, 2024 -

Subaru World of Newton responded

We're delighted to know you had a positive experience at Subaru World of Newton! It's great that our showroom and team met your expectations. Thanks for the review, we appreciate it! Chris Dexter - General Manager - (973) 250-7815

April 29, 2024

Never disappointed me with the service. The personnel always take care very well my car More

by joze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Falzarano
Apr 29, 2024 -

Subaru World of Newton responded

Thank you for choosing Subaru World of Newton, we appreciate your positive feedback! Chris Dexter - General Manager - (973) 250-7815

April 28, 2024

I have been doing business with Newton Subaru for many years. Bought 2 cars from them and the service has always been very good. I get appointments as needed and the wait time is usually pretty good. T More

by Crosstrek fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service- Cory
Apr 29, 2024 -

Subaru World of Newton responded

We're so glad to know you've had consistently good experiences with us at Subaru World of Newton. It's our pleasure keeping your cars running smoothly and we appreciate the continued support! Best, Ted Higgins - Service Manager - (973) 579-5000

April 21, 2024

Very pleased with the salesman Kyle. He was up and straight forward with everything. Very friendly and couritous. This is the 3rd subaru we bought there. We will highly recommend your de More

by f319502003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 22, 2024 -

Subaru World of Newton responded

We're delighted to know that Kyle provided you with such a positive experience at Subaru World of Newton! It's great to see your continued support and we'll be sure to pass along the kind words. Enjoy your new Subaru, Karen! Best, Chris Dexter - General Manager - (973) 250-7815

April 15, 2024

Kyle was the best salesman I ever had. I highly recommend him! It was a wonderful experience working with him ,to get my new Subaru. I walked out of Subaru World of Newton happy and excit More

by Lgiardelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle Hunsicker
Apr 15, 2024 -

Subaru World of Newton responded

It's fantastic to know that Kyle and Orlando provided you with such a positive experience at Subaru World of Newton. We're glad we could make your car-buying process enjoyable! Thanks for recommending us! -Chris Dexter - General Manager - (973) 250-7815

April 08, 2024

The service man was abrupt and unfriendly My car is not fixed They need to treat customers better More

by B7Mcgahey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Frank
Apr 09, 2024 -

Subaru World of Newton responded

I'm sorry to read about your recent experience. It's important that our customers feel valued and receive friendly, efficient service. I apologize if this was not the case during your visit, especially since it seems like there are still issues with your car. We'd appreciate the opportunity to make things right - please reach out at a time convenient for you so we can discuss further how best to resolve this situation. Thank you, Ted Higgins - Service Manager - (973) 579-5000

April 05, 2024

The service here is quite good. They have raised their prices a great deal, but I know I can trust the work they do. My big complaint and the reason for 2 stars off is they have More

by DDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Apr 08, 2024 -

Subaru World of Newton responded

We appreciate your feedback and understand your concerns about the turnover of service advisors. We're committed to providing consistent, high-quality service and we'll definitely take this into consideration for future improvements. Please also reach out directly if you would like to discuss any ongoing issues. Thank you, Ted Higgins - Service Manager - (973) 579-5000

March 25, 2024

I love this dealership and their service department. Kudos for exceptional and friendly customer service. More

by JChristel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Spencer Incera
Mar 25, 2024 -

Subaru World of Newton responded

We're so glad to know you love our dealership and service department at Subaru World of Newton. Thanks for the kudos! -Ted Higgins - Service Manager - (973) 579-5000

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