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Subaru World of Newton

Newton, NJ

4.7
387 Reviews
Call Dealership (973) 579-5000
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84 Hampton House Rd

Newton, NJ

07860

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387 Reviews of Subaru World of Newton

October 02, 2022

Why were my tires inflated to 36 PSI? Subaru calls for 30 PSI. Guess you want to sell tires and shocks. Think I’ll get my service elsewhere next time. More

by moose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Report | Print
Oct 05, 2022 -

Subaru World of Newton responded

I'm sorry you're unhappy with the service rendered. I want to look into this and gather some more information so we can work to improve moving forward. Please give me a call as soon as time permits - it will be difficult to determine your contact information from this review. Best, Ted Higgins - Service Manager - (973) 579-5000

October 01, 2022

The advisors are always friendly and knowledgeable. Work is done in a timely manner. Convenient online scheduling. More

by Wendy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julian F
Report | Print
Oct 03, 2022 -

Subaru World of Newton responded

Wendy, thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Subaru World of Newton team. Drive safely, and we hope to see you back again down the road!

September 25, 2022

Great communication from Steven. He was able to help with an additional issue not related to the recall. More

by jennylhiggins
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Sep 26, 2022 -

Subaru World of Newton responded

Jenny, thank you for the great review! We are glad to hear that you had a successful service experience working with Steven. Drive safely, and we hope to see you back again at Subaru World of Newton!

September 24, 2022

I had a wonderful experience at the dealership they did my service explain to me what I needed and told me when would be a good time to get the additional service needed everyone was so courteous and great More

by Robud1152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Report | Print
Sep 26, 2022 -

Subaru World of Newton responded

Thank you for sharing your experience! We appreciate your business and we hope to see you again at Subaru World of Newton. Have a great day!

September 17, 2022

Michael Fernandez was amazing! He made the whole process easy and fun. Subaru World of Newton has a new customer for life. More

by suglay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Fernandez
Report | Print
Sep 19, 2022 -

Subaru World of Newton responded

Thank you for your great review of Michael and the team! We appreciate your business and we hope to see you again at Subaru World of Newton. Safe travels ahead!

September 17, 2022

Service advisers are great BUT the wait time for a simple oil change are always over an hour every single time! It’s ridiculous. More

by LegacyReady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave from Service
Report | Print
Sep 21, 2022 -

Subaru World of Newton responded

I'm sincerely sorry our wait times have been a disappointment. I will make a note of this review as we're always looking for ways to improve our care, but if you'd rather discuss it, please feel free to get in touch with me directly. I hope we can regain your confidence down the line. Best, Ted Higgins - Service Manager - (973) 579-5000

September 15, 2022

David, my service tech, was outstanding. He explained what I should have done to my car and asked what my concerns were as far as service. David and Nate drove me home and picked me up, both More

by mastiff2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Nate
Report | Print
Sep 15, 2022 -

Subaru World of Newton responded

Thank you for the great review! We are thrilled to hear that you are confident in David, Nate, and the Subaru World of Newton team to get the job done. Drive safely, and we hope to see you back!

September 09, 2022

Been going there for years. My service rep was excellent. He was very helpful and More

by msc489
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Frank
Report | Print
Sep 12, 2022 -

Subaru World of Newton responded

Thank you for the five-star review for Subaru World of Newton! I am glad that my team was helpful and delivered a smooth service experience. Best, Ted Higgins - Service Manager - (973) 579-5000

September 08, 2022

David J was great, price was more than fair and my wait was quick. Great dealership. More

by mojoe321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David J
Report | Print
Sep 09, 2022 -

Subaru World of Newton responded

These are all things we love to see! Thanks for supporting Subaru World of Newton with a stellar review and for giving David a shout-out! Chris Dexter - General Manager - (973) 250-7815

September 07, 2022

Great service, appointments kept on time and very professional. Reasonable prices. Chairs in waiting room could be a little better though. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know
Report | Print
Sep 07, 2022 -

Subaru World of Newton responded

Hi Bob, Thank you for leaving Subaru World of Newton a five-star review! I am happy to hear that your services were completed on time. I also appreciate your feedback regarding our seating options and will see what I can do to improve this. See you next time and take care! Cheers, Ted Higgins - Service Manager - (973) 579-5000

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