Subaru Superstore - Service Center

My service time was going to take longer than expected. The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester t The service writer quickly supplied me with a courtesy vehicle and the service time actually was less than expected. I always take my 2016 Forester to the Subaru Superstore for maintenance as I trust their work and professionalism. More

STAY AWAY! If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engin If I could leave 0 stars I would. I went into the Subaru dealership after my personal mechanic had replaced my O2 sensor 3 times and my check engine light was popping up because of an O2 sensor code. He recommended I go to the dealership because they are the “Pros” so they can get the right diagnosis. What I didn’t know if that they would be playing the guessing game at my wallets expense. I informed the dealership of the fact that I had already replaced the O2 sensor 3 times and then their tech did a diagnostic and stated yet again I need another O2 sensor . I was very hesitant and insisted I didn’t need one , but at the end of the day I’m not the expert they are and they were certain it would fix the issue.So I got the O2 sensor for close to $700( double the price of any mechanic). Then they informed me the issue is still not fixed , and the next step would be the Bulkhead harness which would come out to around $3800. I took my car to a another Subaru certified mechanic and he said the bulkhead harness functions correctly and the only issue is the Bulkhead connector which is the very tip of the engine harness that connects to the ECM. Meaning the issue is the Engine harness which the part is 1/4 of the price of the bulkhead harness. 2 of Subaru dealerships master technicians confirmed this information to be true and yet it was that dealerships techs that insist I spent $3800 on parts and labor my car didn’t even need and to not even fix the issue. The service manager Robert is also extremely sexist and has a big ego issue so communicating with him only made the situation worse. He kept threatening us, insisting we were trying to fight (when speaking in a calm manner) and just kept insisting he won’t take the blame for all the miscommunication and mistakes because he’s not to blame, the customer is. Which that’s a first, customer service 101 is that the customers always right, but this guy took that a little personally. I am so upset with the treatment, carelessness and manipulation this dealership uses. Save not only hundreds but thousands of dollars, stay away!! More

Promt and professional service associates. Kept me informed on the status of the service. went over the technician's notes. Kept me informed on the status of the service. went over the technician's notes. More

For my first time it was a little confusing as far as where I was to park and where I was to go for service but once there, the service guy was real friendly and let us know exactly what was going to hap where I was to park and where I was to go for service but once there, the service guy was real friendly and let us know exactly what was going to happen. When I had asked him about paint to fill in a scratch my husband put in my new car, he directed me to a bumper guard that worked excellently in hiding the scratch. Easy money-friendly fix for an upsetting problem. More

Superior customer service as always. Timeliness of the repar of my car. Adam was great. Timeliness of the repar of my car. Adam was great. More

Always very clean and staff is always friendly and seems to truly care. Always good service. to truly care. Always good service. More

service was good but problem can not be found and Subaru factory rep is no help. people at superstore went out of their way to help but it is something that they can not find. factory rep is no help. people at superstore went out of their way to help but it is something that they can not find. More

In for just an oil change. As always, service was very pleasant. In and out very quickly. Nice waiting area As always, service was very pleasant. In and out very quickly. Nice waiting area More

The service on my Subaru Outback was great! I came in for a rough idol and later requested to spray the engine. Both were done perfectly. I was very pleased that the car was running smooth and I came in for a rough idol and later requested to spray the engine. Both were done perfectly. I was very pleased that the car was running smooth and quite again. More

I had an issue with the radio and navigation system. I had an extended warranty that the dealership accepted without a problem. The installation of a new radio solved the problem. The installation was d I had an extended warranty that the dealership accepted without a problem. The installation of a new radio solved the problem. The installation was done in around one hour so my down time was minimal. Adam will be my "guy" from now on. More