Subaru Superstore of Surprise

A breath of fresh air If you don't read further than this just know this dealership is top notch across the board. Walking into the dealership I had the exact vehicle in If you don't read further than this just know this dealership is top notch across the board. Walking into the dealership I had the exact vehicle in mind I wanted to test drive, down to the stock number. Collette greeted me right away and after a brief discussion I was able to drive the car I had in mind. This is incredibly important because my experience in the past with other dealerships has been for the sales staff to direct me to a completely different vehicle or a more expensive vehicle. Collette was very knowledgeable and patient. She answered every question I had from vehicle details to trade in and financing. As we moved closer to the finalization of the deal, Charles provided great support and effort to make a deal. Completing the finance details with Dusty was a breeze and again every question I had was answered in solid detail. Tina was a great help going over the set up of the vehicle and giving me pointers for the owner's manual and infotainment system. Overall, this purchase experience was incredible. Each staff member was kind, patient, helpful, and spoke to me as a person instead of a payday. I highly recommend Subaru Superstore of Surprise. More

Subaru Outback Purchase All of the employees that we worked with were very professional and efficient. Alex Zimmerman carefully listened to what type of vehicle that we were All of the employees that we worked with were very professional and efficient. Alex Zimmerman carefully listened to what type of vehicle that we were interested in purchasing, and provided us with the information that we needed so we could make a decision. We test drove both of the types of vehicle that we wanted to compare, an Outlook and a Forester. This helped decide which one would work best for our needs. He assisted us in getting the information need to complete the purchase which was complicated because we have homes in both Iowa and Arizona. Tina Van xxxx was very helpful in providing us with valuable information that we needed to operate the new vehicle, and in transferring our personal items from our old vehicle to the new one. Dusty Mandrell led us through the complicated process of completing the financial transaction needed to purchase the vehicle. All of this was complicated by the fact that my wife, Barb, had to handle the transaction as I was not supposed to talk because I had undergone surgery on my vocal chords the previous day. We appreciated their special consideration in assisting us. More

Great Dealership-Highly Recommend We recently had a great experience buying a 2018 Outback. After being underwhelmed at a neighboring dealership, we headed for the Surprise Superstore We recently had a great experience buying a 2018 Outback. After being underwhelmed at a neighboring dealership, we headed for the Surprise Superstore and were so glad we did! Shelby was our salesperson and she was fantastic. She possessed a wealth of knowledge about the vehicles we were considering (a 2016 pre-owned Outback, a 2017 new and a 2018 new). We spent close to two hours test driving each vehicle and making comparisons. We never felt rushed and most importantly, we never felt pressured to make a purchase. We finally settled on the 2018 and absolutely love it. The Surprise Superstore is a relatively new dealership. The facility is immaculately clean and everyone working there was helpful and friendly. The processing of our paperwork and loan was expedient. After our purchase we worked with Tina who spent close to an hour with us going over every aspect of the on board controls of the car which was extremely helpful. My husband and I both agreed that this was the best car buying experience we have ever had. We highly recommend this dealership. More

Sales people were very nice I was so pleased that my salesman Adrian Calzada was so helpful in setting up my I-phone, the radio and the technical parts of the car that I was not I was so pleased that my salesman Adrian Calzada was so helpful in setting up my I-phone, the radio and the technical parts of the car that I was not familiar with. Also, I had left something in the car and he went and found the car and is sending me what I left of which I am so appreciative. In addition Tina Van xxxx was most pleasant, kind and patient in going over Starlink and re-enforcing what Adrian did for me. I think it is such an excellent idea to have a delivery specialist so that the customer is comfortable learning all the technology this car has to offer Dusty Mandrell handled the financing with ease and perfection. Doug Attig was also very helpful in the purchase. More

Happy with my experience! Inexperienced car buyer here...everyone helped to make my decision a good and easy one! Love my new, sporty SUV!!! I'd recommend the Surprise Supersto Inexperienced car buyer here...everyone helped to make my decision a good and easy one! Love my new, sporty SUV!!! I'd recommend the Surprise Superstore and Subaru!!! More

Extremely helpful staff! Everyone at the dealership was extremely helpful and nice. Mike went out of his way to pick me up and drive me to the dealership... In his personal ve Everyone at the dealership was extremely helpful and nice. Mike went out of his way to pick me up and drive me to the dealership... In his personal vehicle. They offered a better deal on my WRX than the other ten dealerships that I called(from the west coast to the east cost). I have also never seen a nicer dealership in my life. I would send my mother to Subaru Superstore of Surprise by herself because every employee here from the secretary to the GM were so honest! More

Dream to a reality Amazing and friendly!! Alex Z. was phenomenal and treated me like family. As many times as I changed my mind on cars, colors, and styles he was more t Amazing and friendly!! Alex Z. was phenomenal and treated me like family. As many times as I changed my mind on cars, colors, and styles he was more than willing to spend the time and patience on me. The dealership was beautiful and even let me take a car off road! More

Everyone went out of their way! What a great group of people working together to make my buying experience a pleasant one. Tina had all the right answers, Charlie got my car ready to What a great group of people working together to make my buying experience a pleasant one. Tina had all the right answers, Charlie got my car ready to drive off the lot, Dusty made some great financial suggestions and of course Travis was there every step of the way from the minute I drove in. Since this 2018 Subaru Forester is my third, you can guess I love my Subaru!! More

The first time enjoying buying a new car! The drive was worth it! Everyone I had contact with was exceptionally respectful and welcoming. I have already recommended this dealership. Mike answe The drive was worth it! Everyone I had contact with was exceptionally respectful and welcoming. I have already recommended this dealership. Mike answered all of my questions. He gave me space when I needed to talk with my husband on the phone. He even helped me get my rental car back so I could take my new car home. Dusty got me a better deal with financing than what my bank had to offer. Tina showed me how my car worked. (Though I'm going to look for YouTube videos on it because I already forgot). Unfortunately I forgot the lovely front receptionists who made sure I was comfortable. Even though there is options that Subaru offers that their employees have to share with us there was no high pressure sales at all. I also want to say that this experience only took 2 hours max and part of any delays were contributed to me. I doubt that I will be buying any new car or at least a decade but I will return here for my future car purchases. Thank you for the best car buying experience any person may have! More

Car Buying Experience Buying a Suburu in Surprise was well worth the drive and effort, Alex Zimmerman, Tina VanDyke and the whole staff were wonderful and helpful, making Buying a Suburu in Surprise was well worth the drive and effort, Alex Zimmerman, Tina VanDyke and the whole staff were wonderful and helpful, making the car buying experience quick and painless. More