Subaru Superstore of Surprise

Mike and Subaru did awesome! Started with test drive that didn't start out so well ( Air conditioning on a brand new Ascent wasn't working.) Decided to give it another shot when Started with test drive that didn't start out so well ( Air conditioning on a brand new Ascent wasn't working.) Decided to give it another shot when working with Michael Scribner. So glad I did. Got the car always wanted with their help. Negotiations wasn't torturess as in the past with other dealerships. He even went above and beyond to give me my missed incentives as well even after the purchase. Couple little technical difficulties with the new model and the service center was able to squeeze me in and give me a loaner car as well. Thanks guys! Chris H Surprise More

A Forester, Outback, or Crosstrek: A decisive adventure. When I entered that Subaru Superstore lot, I wasn’t surprised to find the front empty of car salesmen. 110+ Degrees is not good for most humans to sta When I entered that Subaru Superstore lot, I wasn’t surprised to find the front empty of car salesmen. 110+ Degrees is not good for most humans to stand in. By the time my wife and two boys had exited our vehicle, Joe was waiting with a smile. We mention that we had test driven at Peoria Subaru (sorry Ernesto) but came to the superstore because of the increased inventory that fit our needs. Like all good 5 year olds, our oldest child had a bathroom emergency leaving me with the youngest and Joe, to browse and hear about features. I’ll be honest, I’ve been the deciding vote on the last 6 cars, and my wife wanted to pick this time. I expressed this to Joe, I mentioned features she wanted or liked, things that mattered little or not all (paint color) and Joe put all of it to use. He had a previous appointment though, and set us up with David Castillo. After a brief introduction, David brought us the pricing on two vehicles and my wife test drove a Forester for the first time. The others apparently were no longer good enough, and she had to decide between the New 2019 Forester Sport, or the CPO 2019 Forester. We chose the CPO, and the financing agent, Shelby Lane, absolutely went above and beyond expectations. She worked with our bank situation, running a card and then getting a cashiers check. While also staying over an hour and a half later than they closed to make sure we got the right numbers. I never felt like they were working to make a penny off of us, Joe, David, and Shelby all worked to ensure my family received a vehicle that fit our family and our needs. Thank you! More

Excellent service. Mike worked with me for weeks after my car was totaled and when the perfect car came in he let me know immediately and now I’m driving my favorite car Mike worked with me for weeks after my car was totaled and when the perfect car came in he let me know immediately and now I’m driving my favorite car. I couldn’t have asked for better service. He genuinely cares about his customers! I would recommend Mike to anyone trying to buy a car. Best car salesman I’ve ever worked with. Hands down! More

Great customer experience David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do busine David and the rest of the team went above and beyond to make our experience easy. They have left a lasting impression and we will definitely do business with them in the future More

Stress removed. Marriage saved, Happy driving assured! Our main family vehicle was written off by our insurer and with only 5 days left before a road trip vacation that was planned, paid for and really nee Our main family vehicle was written off by our insurer and with only 5 days left before a road trip vacation that was planned, paid for and really needed - WE NEEDED A CAR! We had relied on a Lexus 350RX for 5 years but new we wanted something a little more fun and value conscious without the sacrificing luxury feel or safety, After extensive research online and a test drive at a local dealership, I knew that Subaru Forester Touring was the answer. The challenge was availability of the exterior and interior color and features that we wanted. Our local dealer was friendly but lethargic to take action or think out side the drivetrain! Subaru Surprise, Internet Sales Team; Dave Castillo and Joe Skeens just delivered the exact car we wanted to our door! We are so very pleased with the entire experience - from my first 'almost desperate' online application Saturday morning ~8am to having the keys in our hands Monday at 3pm. AND - this car was sourced from another AZ dealer farther north and driven 200 miles to our front door!!! 1000% pleased with Dave Castillo, Joe Skeens, Shelby Lane and the support team at Subaru Superstore of Surprise! More

Just bought another Subaru We bought an Outback in May. Travis Gudknecht and entire support team we’re fabulous. So we bought a second Subaru. They even helped us get more for o We bought an Outback in May. Travis Gudknecht and entire support team we’re fabulous. So we bought a second Subaru. They even helped us get more for our trade in. More

Excellent Went in and out with a new car effortlessly. Heather made this experience for me the best one I've had so far. She answered my every question and met Went in and out with a new car effortlessly. Heather made this experience for me the best one I've had so far. She answered my every question and met my every demand More

Just as amazing the 2nd time around! Just purchased my 2nd Subaru with the help of Mike Scribner again at the Surprise superstore, and I am so glad to say that the experience was just as Just purchased my 2nd Subaru with the help of Mike Scribner again at the Surprise superstore, and I am so glad to say that the experience was just as enjoyable the second time around! Mike is so helpful in making sure you are taken care of and is set on finding the right car for you! He is calm, honest and kind. I would reccomend Mike and his team to anyone who is looking for a stress free car buying experience! Shelby is who handled the financing portion for us, and even stayed late to get it all finished. She explained everything in patient detail for us and we appreciated that. We will definitely be back next time we are in the market for a new car! Thanks Mike & Shelby! More

Easy and smooth purchase David and Joe were great from the beginning of my search and until I drove away in my new Forester. I have had it 24 hours now and driven to San Dieg David and Joe were great from the beginning of my search and until I drove away in my new Forester. I have had it 24 hours now and driven to San Diego. It really handles great and I like the the way it helps me stay in my lane. The driver’s seat is comfortable and mirrors are large which helps to see behind me on both sides. There is lots of room around the driver’s set. The navigation system is easy to use through the IPhone. More

Purchase of WRX David was helpful in getting us the deal we were looking for to get into our new Subaru WRX. He really went to bat for us in getting more for our tra David was helpful in getting us the deal we were looking for to get into our new Subaru WRX. He really went to bat for us in getting more for our trade-in. We highly recommend working with him! More