Subaru Superstore of Surprise

We had a wonderful experience buying our car. Everyone was very nice and informative and took their time with us. We Love the car. Thank you so much. David be was our salesman and was excellent. was very nice and informative and took their time with us. We Love the car. Thank you so much. David be was our salesman and was excellent. More

Wonderful people to work with! Tori, Travis, and Mark were so very helpful. They took all the time we needed to find the right auto,explain the technology and made sure we were com Tori, Travis, and Mark were so very helpful. They took all the time we needed to find the right auto,explain the technology and made sure we were comfortable with all aspects of our lease... More

O' What Fun! We stopped in the afternoon of Friday 1/3/2020 at this dealership and was greeted by Kyler Schmied. That was the beginning of a great experience for We stopped in the afternoon of Friday 1/3/2020 at this dealership and was greeted by Kyler Schmied. That was the beginning of a great experience for us. He was very attentive and sincere about answering our questions and making sure what we wanted was met. Whether it was the style, color or options that we weren't even aware of, he made sure we were informed. We were with him for several hours that afternoon and never felt rushed or pressured; if anything we were having FUN looking for the vehicle that met our criteria. Kyler knew more than we expected about Subaru's and shared his knowledge willingly. He was conscientious about not making us feel overwhelmed and that was quite a feat as we are by no means "techno savvy". We also met with his manager, George, and he too was very friendly and made us feel that whatever it took, they would work to satisfy us. What a great day! We ended up signing for a car that was to be delivered on Monday, due to color choice, and that too was "no problem." We have to set up an appointment with Brittany to further review our techno questions and are looking forward to that, too. More

Very friendly staff Everyone that works there are very friendly. My sales professional made the car buying process so easy. I was preapproved by my credit union and was r Everyone that works there are very friendly. My sales professional made the car buying process so easy. I was preapproved by my credit union and was ready to just hand them a check for my purchase, but the Subaru team was able to get me better financing. It really made my day. I got the car I wanted and the price I wanted. More

Took a chance and glad I did This was our first time at a Subaru dealership and since this was a relatively new (3 yrs) dealership with few reviews, we weren't quite sure what to This was our first time at a Subaru dealership and since this was a relatively new (3 yrs) dealership with few reviews, we weren't quite sure what to expect. Kyler S. met us as we entered. Very friendly, professional and knowledgeable. We also met the GM (Mark) and had a nice conversation about how they operated, what we could do (we wanted special tinting) and what their service was like. It was very cordial and informative and accommodating - no pressure to make a sale. A couple of things that helped sell us on the dealership was their service department. (After all, you can buy the car from anywhere, but customer and car service is what's really unique to a dealership.) We went to the service area to get a cup of coffee and there was a line of service technicians waiting in line to get a cup of coffee themselves. Without being asked, they all immediately stepped aside saying "customers first." That never happened at any other dealership. That with an immaculate service bay, along with Kyler and Mark sold us on the dealership. It also ended up selling us on Subaru despite us being long time owners of other makes. Very glad we took the chance on this dealership. (I don't give 5-star reviews very often, but the group here deserve it.) More

Latest Outback we have owned We had a successful buying experience starting with a very knowledgeable Sales person Travis Gudknecht and followed up by Mark Mauer the General Manag We had a successful buying experience starting with a very knowledgeable Sales person Travis Gudknecht and followed up by Mark Mauer the General Manager made the sale finalized. We also appreciated the knowledge of Shelby Lane in the Finance Department. I appreciated the instructions given by Brittany Story the Delivery Specialist in help me understand my new car. More

Surprise Subaru is Superb! Just purchased my 1st of what I’m certain will not be my last Subaru! I knew after months of research that a Subaru would be my next vehicle, but cont Just purchased my 1st of what I’m certain will not be my last Subaru! I knew after months of research that a Subaru would be my next vehicle, but continue to discover even more features, both safety & luxury that my new Forester Sport has to offer- as base options to boot! The staff at the Subaru Superstore of Surprise far exceeded my expectations. The entire staff from the warm greeting we received from Diane in the sales division to the sales managers, George & Mike, to Shelby the business mgr. in finance all the way up to the GM, Mark made buying my 8th vehicle (I have some experience to compare this to) a smooth, seamless & exciting experience. They each went above & beyond to ensure our comfort & confidence throughout the process. I can honestly say the word pressure can not in any way be associated with this transaction, but rather positive, enthusiasm & certainty. I’m not one to usually take the time to write a review, but this store & staff genuinely deserve the accolades. I am grateful this store is within 30 mins of where I live & I get that convenience for all of the future services, but even if it were further, I’d go the distance because of the immaculate, comfortable facilities, competence & commitment to satisfaction that exudes collectively from each person I encountered at this store. I’m not only a loyal Subaru owner now & for the future, but I will gladly & confidently refer my family & friends who want an incredible vehicle & an exceptional buying process to the Subaru Superstore of Surprise. My advice- go get yours there too- you won’t be disappointed, you’ll be glad you did! More

Awesome experience!!!! The whole experience was amazing, Kyler the salesman was awesome, and very knowledgeable the whole staff was very pleasant. Would recommend this deale The whole experience was amazing, Kyler the salesman was awesome, and very knowledgeable the whole staff was very pleasant. Would recommend this dealership to anyone. I love my car !!!! I bought the crosstrek ! Rides nice , great mpg , and a great deal !!! All the salesman were great! KYLER IS HIGHLY RECOMMENDED!!!!!! Can’t say enough about my car or the dealership! Thank you all !!! More