Subaru Superstore of Surprise

The whole experience was great. Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyl Kyler was an absolute pleasure to work with and made the whole process easy and enjoyable. Would recommend anyone looking for a Subaru to ask for Kyler at Subaru Superstore of Surprise. More

Bought the car while living Washington so everything had to be done over the phone & Kyler was extremely helpful & went above and beyond to make sure everything went smoothly. Even picked me up from the air to be done over the phone & Kyler was extremely helpful & went above and beyond to make sure everything went smoothly. Even picked me up from the airport to go to the dealership to get the car on his day off. Once we got back to the dealership, he showed me all the different features of the car and how to use them. The dealership was also nice, very clean & had snacks and drinks available. More

Walked into Subaru Superstore, Surprise, on a whim while hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what th hitting all the other dealerships on the row, to look at an Ascent, knowing that it was not in the price range we were looking at but curious what the biggest Subaru was all about. Met with Chris Thom. He listened to our concerns about purchasing a vehicle in this day and age. He was transparent, kind and very knowledgeable about all things Subaru. We had test drove and visited many of the other car dealerships, but immediately felt comfortable and like we were being "heard", not just "listened to". He was more concerned with our needs than the traditional bottom line. Due to the excellent customer service, and overall transparency and the feeling we got, we took a test drive in an Ascent in our price range. Chris gave us privacy to discuss the purchase, let us take our time to debate all that we had seen and experienced without pressure. Needless to say, we left with the car! We have purchased many cars and for the first time felt that we had zero buyers remorse due to the customer experience at Subaru Superstore in Surprise! Would definitely buy a car from Chris and this dealership again and highly recommend to everyone we have talked to! George Palmer was our finance guy and he was clear, transparent, and took his time to also hear our questions and respond with clarity. We have never laughed, and smiled our way through buying a car, but these two went above and beyond to ensure that we got what we wanted without the pressure of pushing "more". 15/10 would do it again! More

For a wholesome and honest car purchasing experience, Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' need Tyler Hughes is the 'Sage of Subaru'. A delightful salesman who puts his customers first. Tyler works diligently to ensure that his customers' needs are met while being open and transparent simultaneously. He even goes the extra mile to find alternate choices in the event that you be unhappy with stock availability. Customer satisfaction is Tyler's # 1 goal, so if you're on the market for a new vehicle, head on down to Surprise Subaru Superstore where all the staff share Tyler's modus vivendi. From the sales floor, Kody, to the sales managers, Jonathan and DJ; the finance gurus, George and Todd; to the Parts Department, Dale, and most importantly...the service superstars, Gil and Angelo, and lastly, Tina, the technical wizardess, my heartfelt thanks for a tiptop experience. More

Dave made this process wonderful! Even through all the delays due to the pandemic, he kept me up to date and informed. He kept me as the customer his number one priority. This was fir Even through all the delays due to the pandemic, he kept me up to date and informed. He kept me as the customer his number one priority. This was first time buying a brand new car and he was so patient and kind with all my questions and insecurities. 10/10 would recommend! More

Kyler was great. He was knowledgeable, friendly and answered all of our questions. It's the reason why it's the second car we've purchased at this dealer. He was knowledgeable, friendly and answered all of our questions. It's the reason why it's the second car we've purchased at this dealer. More

The cleanliness of the shop was top notch. The service was beyond what other stores are. Making sure a customer is seen, heard and known The service was beyond what other stores are. Making sure a customer is seen, heard and known More

No pressure. Attentive to needs. No market adjustment. Sense of humor. Fantastically, great experience! Everyone was kind, friendly and gave us privacy and t Attentive to needs. No market adjustment. Sense of humor. Fantastically, great experience! Everyone was kind, friendly and gave us privacy and time to discuss our purchase. Throughout the entire experience we felt that they were there to work for us, the consumer and not their bottom line! 15/10, highly recommend and would definitely buy from them again. More

Great experience start to finish. Travis kept us informed at all steps of the process (which was complicated, as we live 2+ hours from the dealership). Everything was exactly as pro Travis kept us informed at all steps of the process (which was complicated, as we live 2+ hours from the dealership). Everything was exactly as promised, great preparation for the final arrangements and taking the keys. Zero high pressure, zero gimmicks. Would buy again from this dealership and work with Travis again in a heartbeat. More

Great service. David allowed me to do most of the work via email and text. Whole team made buying easy David allowed me to do most of the work via email and text. Whole team made buying easy More