Subaru Superstore

Very professional. Everyone was easy to work with. David was very patient answering my questions. Everyone was easy to work with. David was very patient answering my questions. More

The Chandler superstore is what a proper representation of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Sco of Subaru brand should be like. After a bottom of the barrel worst possible experience at another Subaru dealership in town closer to Phoenix/Scottsdale, I was strongly encouraged by a family member to work with the Chandler team. Working with the Chandler team vs the previous dealership was night and day. We are talking the worst McDonalds you’ve ever been to vs a three star Michelin restaurant. Chandler is three stars and then some. They are what a car leasing/buying experience should be like. They are what make a Subaru, a Subaru. GM Rob Daily from Chandler called me the same day of my horrid experience with the other dealership and told me he would get me sorted and he did just that. Asked me what I was looking for, budget and all. He passed me off to Jack Callaghan his assistant sales manager who (what felt like) effortlessly got me sorted with the exact 2024 Crosstrek Wilderness with upgrades and accessories that I was looking for within 24hours. Not only that, and maybe my budgeting was off, but he got things $5 below the lower end of what I was looking to have as my monthly payments. Done deal. Put some money down to hold the car, was told it would be in end of month (December), got a text this past Friday morning (12/15) as I was walking to the gym that it had arrived. Jack, knowing my excitement, was able to work with the team to have it ready for me later that day after 5pm. Unfortunately, Jack was unable to be on-site, so he ensured that I was prepared when I came in: we spoke that afternoon, made a checklist of what I needed and he confidently handed me off to Caitlin Humphrey his sales associate who would help me that evening with things. Caitlin simply put, was outstanding and so friendly. She took the ball and ran with it to the end-zone. Walked me through all of the papers I was signing. She took time to explain a couple additional options that I could add in, most being extremely practical, by no means tried selling me anything I didn’t need. Working in a previous life as a sales development rep, I very much appreciate the handoff process between a manager and associate. Caitlin wanted to ensure that she took the same level of care as Rob and Jack did and it showed. Last but not least, Brian Banks - he is FUN and just a delight to work with for the money side of things. When going through a couple final options of additional coverage for a third year of the lease, I felt like I was being given clear and transparent information that I was able to process at my speed. It wasn’t like this non stop jabber of buzz words where I am unable to even process what is being said to me. Top to bottom, from Rob to Jack to Caitlin to Brian - when you have a positive experience with each person, that isn’t a coincidence, that is the sign of a strong and honest team who care about their customer’s first and the commission check second. My experience with the Subaru brand was almost completely destroyed because of the other dealership near PHX/Scottsdale. The Chandler Subaru team changed that and they have my loyalty as a customer moving forward. Chandler Subaru is the shining definition of what I would call an honest, fair and friendly dealership who properly represent Subaru’s brand and values. I will proudly champion and recommend Chandler to anyone considering a Subaru. Do not waste your time with anywhere else in the PHX area. Chandler will treat you as a human and that is what the car leasing/buying experience should be. In three years, I look forward to working with Chandler Subaru again - whether it is purchasing my current Subaru or leasing another model. Oh ya, and the Crosstrek rocks so far. Awesome awesome car. More

David was easy to work with and quick to respond with any questions I had. I definitely would buy from him again questions I had. I definitely would buy from him again More

Every time I come everyone is professional, courteous, respectful....I love my Subaru, really and truly, but I also have solid respect for the way the employees have served my car and myself. My service respectful....I love my Subaru, really and truly, but I also have solid respect for the way the employees have served my car and myself. My service person (Darien) is very professional and polite, but also respectful, patient, and answers my questions straight. It makes a big difference! Hooray for Subaru. (FYI, it is also very impressive that my salesperson (Eddie) who impressed me greatly from the day I walked in, comes to talk to me supportively whenever he is around and I come in--even though he knows perfectly well I am not buying another car right now since mine is new and making me very happy. That's a great team all around!) More

Easy. Quick. No xx. Everyone was polite and helpful. I would recommend using them. Five stars Quick. No xx. Everyone was polite and helpful. I would recommend using them. Five stars More

"Griz" was professional and extremely knowledgeable about Subaru vehicles. I was impressed with the buying experience as it was straightforward, direct and fast! Everyone we dealt with was friendly, courteou Subaru vehicles. I was impressed with the buying experience as it was straightforward, direct and fast! Everyone we dealt with was friendly, courteous and professional. I live over 40 miles from the dealership and would return in a heartbeat! I was particularly impressed with the scope and thoroughness of the inspection and used car reconditioning. The car is pristine and I could eat off the engine compartment! Thanks all, I had a wonderful experience!! More

Best experience I’ve ever had purchasing a car! From the look of the dealership to Sai, my amazing salesperson, to financing to delivery, I’ve purchased luxury cars in the past and never been treat From the look of the dealership to Sai, my amazing salesperson, to financing to delivery, I’ve purchased luxury cars in the past and never been treated as well as I was throughout the entire process at any dealership. Highly recommended! More

Griz and the rest of the team are awesome. They made the purchase process really easy and ensured all of my questions were answered. They made the purchase process really easy and ensured all of my questions were answered. More

We had a terrific experience purchasing our new care with David Griffin and the entire team. Also, Darrin, who helped us onboard with the new vehicle is awesome. Thank you all. David Griffin and the entire team. Also, Darrin, who helped us onboard with the new vehicle is awesome. Thank you all. More

I recently had an outstanding experience at your dealership, and I wanted to share my appreciation for the exceptional service provided by sales associate Caitlin Humphrey. Her knowledge, patience, dealership, and I wanted to share my appreciation for the exceptional service provided by sales associate Caitlin Humphrey. Her knowledge, patience, and dedication played a pivotal role in helping us find and purchase our 2024 Subaru Forester. Caitlin's professionalism and enthusiasm made the entire process smooth and enjoyable. We are grateful for her expertise and commitment to customer satisfaction. She truly went above and beyond, and we couldn't be happier with our new vehicle. More