Subaru Stamford

Bought a used car from these guys (2006 Nissan Altima)...test drove on a Monday, brakes squeaked, salesman said he'd have them checked...went back on Wednesday, no more squeaks, rep said brakes ha Altima)...test drove on a Monday, brakes squeaked, salesman said he'd have them checked...went back on Wednesday, no more squeaks, rep said brakes had been replaced and car was still at same price, $11,900...bought car, did paperwork on Thursday...Business Mgr. sold us an Extended Warranty at 1/2 price...two months later we took the car to a Nissan dealer because the brakes are squeaky...find out that "somebody" put AFTER-MARKET brake pads in, and THREW AWAY the mounting kits and shims that are supposed to hold them all together...screwed up the calipers...$754.00 worth of 'Gotcha'...called the warranty company, NOT COVERED...wnet to dealership to cancel worthless warranty, Biz Mgr first offered to fix problem at a discount (Sorry, Mate, You had THAT opportunity. 'Fool me once...'), then said "I'll take care of cancellation today"...1 week later I called Warranty Co. to see if contract was cancelled...NO! Had yto cancel by fax with all sorts of info...BOTTOM LINE : SUBARU is a great car, and maybe this is a good dealership, BUT be careful if you're looking for a used car!!! More

Price was changed twice on vehicle. Even had written original quote, but dealer changed price. Went back with problems, had nothing but issues with their sales staff. Entire dealership was rude. When as original quote, but dealer changed price. Went back with problems, had nothing but issues with their sales staff. Entire dealership was rude. When asking for advice and help you get no where with them. Customer service is terrible, and expect DAYS for anyone to get back to you with a reply. I had to leave many messages and emails. My advice - GO TO COLONIAL SUBARU IN DANBURY!!! It's worth the trip and the customer service is great! More