Stokes Volkswagen

I enjoyed my experience putchasing a vehicle. She was really down to earth and up front with me. I got exactly what I wanted in the price range I was looking for. I would go to her again if I had the opp really down to earth and up front with me. I got exactly what I wanted in the price range I was looking for. I would go to her again if I had the opportunity. More

I was looking to get out of my current vehicle we dubbed "The gas hog" & "Problem Vehicle" since we no longer have a house full of kids, I was looking for something smaller to fit my lifestyle. One phone ca "The gas hog" & "Problem Vehicle" since we no longer have a house full of kids, I was looking for something smaller to fit my lifestyle. One phone call to Stokes Volkeswagen and the wheels were set in motion. Travis and Kevin were able to get me out of my current vehicle and find a car with everything I wanted with minimal effort. Less than 3 days laterI had my new vehicle delivered to my door. What exceptional customer service. I tell EVERYONE about my amazing experience with Stokes Volkeswagen, this level of service has made me a customer for life. Thanks Stokes Volkeswagen!! More

We had excellent service from Clarence. No pushy sales pitch or pressure, which we really appreciated as we had just moved here from Australia. We purchased a VW Beetle and got an excellent deal on it fro pitch or pressure, which we really appreciated as we had just moved here from Australia. We purchased a VW Beetle and got an excellent deal on it from Mike. This was a great buying experience and I would recommend this dealership without hesitation! More

Had a great experience! Was recommended on the service of this dealership by a friend who recently purchased a car from Stokes. Walked was given plenty of time to look around no hassles. All the sales repres this dealership by a friend who recently purchased a car from Stokes. Walked was given plenty of time to look around no hassles. All the sales representatives where helpful in providing information on the vehicle and gave me a tutoring session on how to navigate the cars electronics. More

Went with my daughter who wanted to purchase a 2013 Jetta SE. Jason Kelsey was the first salesman who greeted us outside (in the rain) and proceeded to give us information on Jetta's. He was very knowledgeab SE. Jason Kelsey was the first salesman who greeted us outside (in the rain) and proceeded to give us information on Jetta's. He was very knowledgeable, easy-going, and friendly. A couple weeks later, she signed papers and was hoping to get a Jetta from another state. This part of the deal landed on Bob Denny's desk. To us, he was not in a hurry to 'secure' a car in a timely manner, so therefore, his service did not impress us at all. I do not know what was going on in his world. However, Travis Westbury (GM) was great and managed a wonderful deal on a beautiful 2014 Jetta. Mike Mercaldo is the easiest finance guy you can ask for--very knowledgeable and not pushy at all. You always dread talking to the money guy but not in this case. I would recommend this dealership and just ask for Jason Kelsey! He will be glad to help you! More

This dealership is the best Volkswagen Store in the Southeast. The GM Travis Westbury, has a very dependable and capable staff that provides great customer service. I would recommend this dealership to Southeast. The GM Travis Westbury, has a very dependable and capable staff that provides great customer service. I would recommend this dealership to anyone looking to purchase or service any type Volkswagen vehicle. More

Nicole was my online sales rep who give me excellent customer service. She handed me over to Clarence the in store sales rep.Clarence Nelson was a VERY good salesperson! He went above and beyond to help customer service. She handed me over to Clarence the in store sales rep.Clarence Nelson was a VERY good salesperson! He went above and beyond to help me from the very first phone call. My husband and I flew to Charleston from New Orleans and was picked up from the airport by Mr. Nelson, on his off day. I would definately purchase from Stokes VW again!! Partially because They had the best price in America, for my car (a certified pre-owned Mercedes benz slk 350) but mostly because of their knowledgeable sales staff. More

My salesman, Jason Kelsey made my first-time car-buying experience worthwhile. By fate, we had already met a few years ago, so there was already a little bit of history and trust, but overall, I would def experience worthwhile. By fate, we had already met a few years ago, so there was already a little bit of history and trust, but overall, I would definitely have him as my salesman again. Throughout the whole process, Jason was patient and answered all of my questions, no matter how small. He was not pushy or a jerk, instead he was my personal advocate--knowing I would not accept less than what I wanted. He was communicative throughout most of the process, either by phone or email, and he worked with my schedule. Jason even went the extra, extra mile when my trade-in car went on the fritz and he made sure I got on my way safely. Even though securing a car did not go as smoothly as normal, I ended up with a fantastic deal and a beautiful Jetta that I knew was mine from first glance. Thank you, Jason; Financial Manager, Michael Mercaldo; and Stokes Manager, Travis Westbury for all of your hard work and hours put into my situation. Happy doing business with you. Look forward to saying "Hi" in the future! F.Y.I - The only reason I did *not* rate my experience as a 5 (i.e., Great!) was due to Sales Manager, Bob Denny, who did not explain why the original, intended car was not secured. Needless to say, I was not impressed with his service. More

We started at Stokes Mazda looking for a car we saw online, the sales person at the Mazda dealership told us the car wasn't there to try the Stokes Volkswagen store. Clarence Nelson said the car was no online, the sales person at the Mazda dealership told us the car wasn't there to try the Stokes Volkswagen store. Clarence Nelson said the car was not on his lot but he went online and found the car at the Mazda lot, he went down to the lot with us to show us the car. It was not a practical car for our needs, so we test drove two other cars and decided to buy one of them. We made an excellent deal on the car in less than an hour, we had our own financing and returned the following day to complete the sale. He had all the paperwork ready when we arrived and we were in and out in under an hour. The car we bought had an outstanding recall from the Subaru manufacturer, Clarence went out of his way to take the car to the Subaru dealership to have the recall completed before we arrived to finalize the sale. This was the most pleasant car buying experience ever. Clarence is knowledgable, and helpful but more importantly he didn't try to push us into a sale when he knew the vehicle wasn't a good choice! More

I rarely write reviews on car dealerships because the ones I've been to have been extremely bad experiences. NOT with Stokes VW. I went to this dealership after reading the reviews and thought I would gi ones I've been to have been extremely bad experiences. NOT with Stokes VW. I went to this dealership after reading the reviews and thought I would give it a shot. First, I want to let every person who reads this review know that I do not have any close relations with any of the employees, nor was I forced by anyone there to rate them on this site. These are my honest opinions. I was expecting (with just about every dealership I visited) pushy sales people, finance specialists who don't give you honest pricing, and unprofessional management. I met with Clarence Nelson, who is very knowledgeable about the VW products and was never "pushy". He will honestly bend backwards to help a client. He will answer your questions about every VW and will give you options. Again, not pushy at all. I left the dealership after test driving a few cars, feeling good, knowing that I got my questions answered and was never forced to buy a car that day. Clarence treated me with so much respect, especially being female. You don't really get that at other dealerships, even if you have a female sales rep. Most of them make you feel stupid and think that you don't know anything. At this dealership, I NEVER got that. It didn't take me long to make a decision to purchase a new vehicle. Though with every process of purchasing, it took some time, but you should expect it. There was NO rushing of the process and Clarence, as well as Michael made sure that I was happy with my vehicle and with the service I was given. As stated, Clarence and Michael will bend backwards to make sure you are very satisfied once you leave the dealership. I highly recommend speaking with Clarence or any of the Specialists at Stokes VW. I am not kidding when I say that they will bend backwards for you. They honestly will. More