Stokes Volkswagen

Our VW had a engine light come on, while on vacation, and Stokes was the closest dealer. We left the car, rented a car & proceeded. Thye stated they were 100% sure they had fixed the issue. On the way back h Stokes was the closest dealer. We left the car, rented a car & proceeded. Thye stated they were 100% sure they had fixed the issue. On the way back home , the light was back on. They wanted me to drive 400 miles back, get a room, and miss two days of work for them to fixed a problem I had already paid them to fix.They charged for parts not needed & am having to arbitrate to get any money back.They prey on a captive customer! More

I bought my Jetta in Florida and was in Charleston SC visiting family. On Monday morning as we prepared for the 400 mile ride back to Florida, my tire pressure warning light came on. Without an appoint visiting family. On Monday morning as we prepared for the 400 mile ride back to Florida, my tire pressure warning light came on. Without an appointment, we drover over to Stokes VW in North Charleston and pulled into their service area at 7:20 a.m. We were treated like fammily. They got my car right in, found a nail in a back tire that had not done any damage, washed and vaccuumed my car, and had us on the road home. All the staff chatted with us, offered us coffee, and were seriously concerned for our safety on the road. Thank you Stokes Volkswagen for a job well done. More

I just bought a 2009 Accord through the internet sales manager, Phil Tackett. The on-line vehicle description, which included a car fax report, turned out to be thorough and accurate. There are several fr manager, Phil Tackett. The on-line vehicle description, which included a car fax report, turned out to be thorough and accurate. There are several free and very capable smartphone apps that helped me quickly decide Phil was offering a very fair price, which he was willing to negotiate further. We settled on the sales price entirely by email, and once I was satisfied, made an appointment to inspect and test drive. There were never any traditional high pressure tactics I saw at some other Charleston dealers. The entire time to inspect and buy the car took less than 90 minutes. Phil was very easy to work with, never wasted my time and I'd strongly recommend him. He even pointed out how I could save the sales tax cost as a military member, something I would have missed on my own. I'd also strongly recommend the internet sales approach as it appears to save time and money over traditional commission sales if you do your homework! More

Bobbie met me when I came to pick up my car and was extremely professional. He told me all the work that was completed and that everything was checked nothing additonal needed at this time. Ask me if extremely professional. He told me all the work that was completed and that everything was checked nothing additonal needed at this time. Ask me if I was pelased with the job. More

We purchased our Toureg by phone after finding the dealer We purchased our Toureg by phone after finding the dealer on the internet.Phil and Kayla were a joy to work with. They couldn't have been more helpfu We purchased our Toureg by phone after finding the dealer on the internet.Phil and Kayla were a joy to work with. They couldn't have been more helpful and bent over backwards to accommodate us! We felt that we had a very fair price and excellent service. We love the car. Thanks!!! More

The service department is the worse service department I have ever visited. I have even contacted the service manager and after speaking with him, he has let me down as to what he promised me. It is very cl have ever visited. I have even contacted the service manager and after speaking with him, he has let me down as to what he promised me. It is very clear to me that VW only wants to sell their autos and has no desire to service what they sell. I will be sure to pass on my experience with VW and this dealership to all. I will not recommend this dealership or VW to anyone. This is my first VW and will absolutely be my last! More

Great experience all around. We got the car we wanted, at a great price, no hassle trade-in, with a friendly, knowledgable salesman. We spent less than an hour completing the deal - to include an in-dept at a great price, no hassle trade-in, with a friendly, knowledgable salesman. We spent less than an hour completing the deal - to include an in-depth walk-through of all the features. I would recommend Stokes to anyone looking for a honest, professional, friendly car-buying experience! More

Restored my belief that car buying can be a pleasant experience. Very professional. They we not the VW dealer nearest me in my community, but they won my business because they were far and away the most experience. Very professional. They we not the VW dealer nearest me in my community, but they won my business because they were far and away the most professional, straightforward, fair, thorough, and pleasant to do business with. More

We had been looking at certified pre-owned cars for about 3 months never quite finding the right fit (right car at the right price). Until, we found a certified pre-owned Passat Komfort at Stokes VW. We wo 3 months never quite finding the right fit (right car at the right price). Until, we found a certified pre-owned Passat Komfort at Stokes VW. We worked with Phil and Clarence on buying the Passat and the only word I would use to describe our experience would be exemplary. Both Phil and CLarence gave us top-notch customer service and even sat in the car with us and went over every feature the car has. Clarence took me on a tour of the dealership introducing me to key people in each department. You just don't get service like that any more. Phil walked us through the financing of the car and with the help of John we got a better rate than our pre-approved rate from USAA. Sweet! The whole experience of buying a certified pre-owned Passat from Stokes VW was fantastic. We highly recommend you stop in and talk to Phil and/or Clarence to get the absolute best customer service in town. Thanks guys-we LOVE our certified pre-owned Passat. On a side note: Not only are Phil and Clarence exemplary at customer service, they are nice and honest men too. That means a lot when you are making a big purchase such as a car. More

I have been doing business wiht Stokes for about 10 years and they have been the best Dealership I have ever done businees with. I am a Military member and have been away for the last 4, but when I called an and they have been the best Dealership I have ever done businees with. I am a Military member and have been away for the last 4, but when I called and asked to have my wife's car - which was in storage - serviced and repaired, Stokes was willing to bend over backward to accommodate her short fused schedule, even though she had to cancel and reschedule within a 5 day period. The service was excellent and Robbie Chinn was inher words, "really exceptional". It is so good to know that there is still a Dealership Team that can be trusted! I reside out of state now, but when I am ready for my next VW purchase you can bet I'll have a smile on my face and I'm driving 450 miles to Stokes Volkswagon in North Charleston, SC! ~LCDR Marc Jasek, USN More