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Stokes Mazda
North Charleston, SC
139 Reviews
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Showing 139 reviews
August 09, 2014
A comedy of errors and old school nonsense I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour I called regarding a certified pre-owned Mazda CX-9 and made arrangements to view the vehicle Friday afternoon, August 8, 2014. I made the three hour drive from the Upstate, and the vehicle was fortunately, as described, clean and relatively blemish free for a 2011 model unit. Knowing what I want, what I should expect to pay, fully understanding auto finance, FICO, etc. there was nothing left to do but quickly finalize the numbers and head back to the Upstate...A 60 minute, maybe 90 minute ordeal if things were busy, and away I go back up I-26.... Well, not quite... The "internet department" apparently exists in theory only at Stokes Mazda, as I was passed off to a cordial, seasoned, regular salesman with a newbie trainee handling the secretarial and "gopher" tasks. (not a problem, but not exactly what I was expecting either) Now time to talk business, I was first presented with a list of additional fees in the form of the infamous "first place finish mop-n'-glo" for some ungodly ridiculous amount as well as the $399.50 administrative fee, which was already "supposed" to be included in my (not so) "special internet price" (hint: print out the vehicle of your choice, and on the very last line of the last page of the E-brochure it clearly states that this fee is already INCLUDED in your internet price... $399 savings for reading the fine print). Having caught this "oversight error" I was finally presented with the numbers which were close to what I had expected in the beginning, without all the silly additional dealer profit items and subtle overcharges. I wonder how many people have been charged twice??? Quite a few, I'm sure. (did any regulators, attorneys or perhaps Mazda corporate just catch that???) Satisfied that everything was acceptable, we now begin the arduous task of signing and initialing all of the disclosures, warranty info, insurance verification, carfax data, etc. All is well....WRONG!!! Mere moments before going to the finance office to do the title and finance work, I am now told that despite all of the certified pre-owned documentation that I have already been given and signed off on.... If I really really truly want the vehicle to have the CPO warranty, an additional $900 would be due above and beyond the "special internet price" that all parties have thus far agreed to. Now apparently MAZDA corporate thinks this vehicle is ALREADY CPO, as this vehicle is advertised on their corporate nationwide CPO website as already having this coverage in effect. However, Stokes Mazda apparently chooses to do the old bait and switch shell game and advertises their prices NOT including this additional CPO fee, which is suddenly remembered at the very last moment after the customer is too emotionally involved in the transaction to see what just transpired before them. Not me, however, as I have bought 14+ vehicles that I can remember in the last 18 years or so... Naturally I have heard and seen it all so there really isn't a new trick that I'm not prepared for. Having endured all I intended to endure, I made a fast exit out the door. I will never know what further escapades the F&I office had lying in wait for me, not that any of it would be something I couldn't remedy by refinancing back home. Truly a shame, as I really liked the car, but I will not reward the type of behavior I experienced with my time and money. More
by ezrashonor73
Employees Worked With
Stephanie Schwerin, Chuck Meyer
January 25, 2014
My wife and I had determined that we were going to purchase a low mileage Toyota Camry. We thought we should drive a Honda and Mazda for comparison, just to be sure. We generally keep our cars for m purchase a low mileage Toyota Camry. We thought we should drive a Honda and Mazda for comparison, just to be sure. We generally keep our cars for many years and for over 100,000 miles. We met with Phil Tackett and explained our needs. He spent an entire afternoon with us testing the Mazda6, several Camry models, and the Honda Accord. We liked the Mazda6, but were afraid we could not purchase one and remain within our budget. He and his manager were able to find us a barely used 2014. They allowed us to take the car home for the weekend to test it. I was surprised that they would do this. We loved the car and decided it was the right car for us as well as being within our price range. They offered such a good price we thought there must be a gimmick, and when we came back there would be some hidden charges. This was not the case at all, they quickly walked us through all the necessary paperwork and explained how to transfer our insurance from our old vehicle to the new one. I have already recommended Stokes Mazda to a co-worker and would have to say that they have gotten me over my fear of car shopping in the future. Many thanks to the Stokes team. More
by DavidBourgeois
January 07, 2014
Very friendly employees. They made you feel at home and were very kind. I would recommend anyone looking for a great car and a great overall experience from the cars, to employees, to the showroom floor. were very kind. I would recommend anyone looking for a great car and a great overall experience from the cars, to employees, to the showroom floor. More
by TerenceKimball
November 13, 2013
We had a great experience with Phil. He was very honest and helpful in the purchase of our used Hyundai. I feel as though we were treated fairly and would recommend others to the dealership. and helpful in the purchase of our used Hyundai. I feel as though we were treated fairly and would recommend others to the dealership. More
by tdwg7523
October 28, 2013
I purchased my first new car here at Stokes Mazda, a beautiful brand new 2014 Mazda 3. Phil Tackett was recommended to me by the Manager of Stokes VW, where a family member recently purchased a new Volk beautiful brand new 2014 Mazda 3. Phil Tackett was recommended to me by the Manager of Stokes VW, where a family member recently purchased a new Volkswagen, and I am happy they did. Phil went above and beyond when it came to customer service; he respected my purchasing timeframe, answered every question laden email promptly and guided me through the process of buying a new car. While Phil is the Used Car Manager he is very knowledgeable of Mazda's new car lineup and was extremely helpful finding the right car for me. Since it was my first time buying, with my limited credit history I had trouble getting favorable financing, but Phil and his team advocated for me with the banks getting me a great deal that I was happy with. Phil's associate Tony Wagner, the Business Manager, was also complete pleasure to work with, he clearly explained what was what in the Loan papers and honestly told me what I needed and didn't need when it came to addons such as maintenance plans. Simply put, if you are looking for a Mazda here in the Lowcountry do not hesitate, visit Stokes and see Phil, Anthony and Tony, I think you will be happy. More
by AlexanderNico
Employees Worked With
Tony Wagner
October 12, 2013
David went above and beyond to help me find the best car for me in the price range I was looking stay within. I would send anyone I know, including friends and family, to David for an outstanding buying exp for me in the price range I was looking stay within. I would send anyone I know, including friends and family, to David for an outstanding buying experience. He gave me the impression of a friend attempting to find me the perfect car, rather than a salesman trying to make a profit. I would recommend David to everyone, regardless of the make and model they may be looking for, he had a vast database of Stokes dealerships at his disposal to search amongst almost all car brands and manufacturers. Thank you again David. More
by Macdonaldw81
September 15, 2013
Phil provided excellent customer service. He worked diligently to help me get the best price for my trade in and to help keep my payments where I would be comfortable. I would definitely recommend Phi diligently to help me get the best price for my trade in and to help keep my payments where I would be comfortable. I would definitely recommend Phil to my friends and family. More
by KarenPaluzzi
September 13, 2013
Monieke was so helpful and made the car buying experience a real pleasure! She was very helpful and informative and is truly a skilled professional. I would recommend Monieke to anyone interested in buying a a real pleasure! She was very helpful and informative and is truly a skilled professional. I would recommend Monieke to anyone interested in buying a new car. She's the best and I love my new Mazda! Sincerely, Peter More
by stellano99
Employees Worked With
Peter Evans, Monieke Woods
September 13, 2013
My new Mazda has a small problem right after I purchased it so I needed to return to the dealership. They took my car in right away and fixed it quickly. Everyone was so friendly and helpful and I highly re it so I needed to return to the dealership. They took my car in right away and fixed it quickly. Everyone was so friendly and helpful and I highly recommend this dealership. More
by stellano99
Employees Worked With
Tony Wagner, Monieke Woods
August 23, 2013
Great service with great salesperson "Phil Tackett" to get me into the car I really wanted !! A brand new Mazda MIATA !!!!!! I will be tellin my friends of the best car dealership in town... Tackett" to get me into the car I really wanted !! A brand new Mazda MIATA !!!!!! I will be tellin my friends of the best car dealership in town..........Linda Ferguson More
by LindaWhiteFerguson
Employees Worked With
Phil Tackett
