Stokes Kia

Mark Doman, Brooks Summers, and Mark Craven were great, they stayed over an hour after closing just to help me get into my new Soul. I would recommend Stokes to anybody. they stayed over an hour after closing just to help me get into my new Soul. I would recommend Stokes to anybody. More

The lowest price on line was theirs. I was treated The lowest price on line was theirs. I was treated warmly and all my requests were met. The sales staff walked me through all the cars features so I The lowest price on line was theirs. I was treated warmly and all my requests were met. The sales staff walked me through all the cars features so I was comfortable with my purchase before I left. More

Purchased a used car for our daughter. Very easy to work with. The salesperson was helpful and knowledgeable about comparing cars and our various options. The sales staff has helpful without being high pr with. The salesperson was helpful and knowledgeable about comparing cars and our various options. The sales staff has helpful without being high pressure and was very efficient. No problems, and we will do business with this dealership in the future. More

My husband and I were looking for a new car and right when we pulled up we were greeted by Kristi. She listened to what we were in the market for and took care of us. We were not sure what we wanted so when we pulled up we were greeted by Kristi. She listened to what we were in the market for and took care of us. We were not sure what we wanted so we gave her a price range and took her time to show us multiple cars. She even took us to another dealership to pick up another car so we could test drive it. When it came time to purchase the car Mark took care of all the financials. He is very good at what he does and got us through the paper work. He explained everything in great detail. More

Worst car buying experience in my life I’m retired Worst car buying experience in my life I’m retired military and decided to utilize the highly trusted company USAA’s car buying service because I don Worst car buying experience in my life I’m retired military and decided to utilize the highly trusted company USAA’s car buying service because I don’t like haggling at dealerships. I was contacted by email from Whitney of Stokes Kia in Goose Creek SC. She gave me a USAA price of $23,497 (out the door, tax title and fees) for a Kia Sorento with 3rd row seat, no packages. The price was so low, I asked for a price with the convenience package. I was then contacted by Dennis, Whitney’s manager by phone. He told me that he would honor the USAA price quoted and would also throw in the convenience package and color I wanted, since he has a “connection” with the port that he bragged to me about. That was on Saturday evening. When I called back a few hours later with my credit card in hand, I was told I would have to wait until Monday, since the port was closed. I was promised a call first thing Monday morning from Dennis himself. Monday came and went. Monday evening, I emailed Whitney and asked if they forgot about me. She told me that they couldn’t find the Sorento I was looking for and that if they did, the price would go up over $1,300.00 due to “changes in rebates recently”. Moments later, I received an email from another Kia dealership in the same area informing me that they found 2 Sorentos with the color and options, exactly that I asked for! I asked this dealer if the rebates changed and they said “nope”, they all still apply. How weird is that? Well folks, it’s a scam to get you on the hook. When I contacted Stokes Kia General Manager, Garret Cash by email, I informed him how disappointed I was with the service I’d received. I asked him to contact me. I never heard back from him. The following day, I was contacted by Dennis, who I asked Garret not to contact me because of how he treated me. Dennis spoke to me like nothing happened. He told me he had no idea where the numbers that Whitney quoted me came from, but that they were way off. He gave me another set of numbers. Well, this price was even higher than the second price they gave me. The price kept going up. He asked me to think about it and give him a call back on his personal cell. He reminded me that the price was “rock bottom and they would actually be losing money”. I asked him if Garret told him about the email I sent him and he said yes and that’s why he called. Then Whitney had the gall to call me the next day and ask when I wanted to come in for a test drive. I asked her where the numbers she quoted me came from and she told me they came from Dennis himself. Then she told me they came from Garret. Wow, they throw each other under the bus. This is bad business. However, Kia of Charleston went out and got the vehicle I wanted and had it waiting for me the next day. Now that’s service! It was the exact vehicle I asked Stokes for but, it had $500.00 of extras and it was still $100.00 less than Stokes “rock bottom, losing money” price. Stokes is a joke! After all of this I contacted GM Garret again, he never responded. This is a horrible way to treat customers’ especially military veterans. Thank goodness for folks like Kia of Charleston! More

While visiting many dealers looking for a vehicle to tow behind a motorhome we stopped at Stokes Kia. We told them that we were looking for a 2wd to tow on all 4's (we know that they make them because we ha behind a motorhome we stopped at Stokes Kia. We told them that we were looking for a 2wd to tow on all 4's (we know that they make them because we have researched and asked other owners) One very arrogant salesman told us that there was no such thing and the warranty would NOT cover any vehicle towed that way. He is very wrong and should do his research before answering. We purchased a new $31,000 Honda CRV later that day. He was not at all helpful and this branch is owned by the same company......missed a sale! More

I would not recommend this dealer to anyone. They first told me that the 2010 kia forte with 35000 miles on it (I bought it in may 2011) was gonna be $16000 but then we got them to lower it to $15000 becau told me that the 2010 kia forte with 35000 miles on it (I bought it in may 2011) was gonna be $16000 but then we got them to lower it to $15000 because I really loved the color and the car. Well after everything was said and done I looked back at my papers and they put it back up to $16000. Now I look at their website and they have a 2011 forte for $14000 with the same amount of miles. The sad part is I could have gone to Kia Country and got one for a $1000 more with 25000 less miles on it. Never will shop there again, or have them do anything with my car. Also the map mirror was broken and took it in and they did replace it but with one for a sunroof forte. More

First off, Stokes Kia in Goose Creek does not want business too bad. The GM told us maybe we should just come back in a few months when we were ready to buy a car now. Goose Creek Kia obviously has business too bad. The GM told us maybe we should just come back in a few months when we were ready to buy a car now. Goose Creek Kia obviously has some problems within. I was contacted by the internet sales lady and said I would come in. I told her about my trade in and she said they are in need of good trade ins and are offering $1500 over KBB. She never said anything about the rebate they currently were running for certain competitors. I came in and did the test drive, got the price that I wanted and tried to get a little more for my trade mentioning what the lady said on the phone. I was told by Tom Caminiti, sounding like a car salesman, "Ah, they will tell you anything to get you in here. If we had known that we would have offered you this much and then gave you $1500." So I left and called back to see if there was anything else we could do. I was told the GM would call. He never called, but we called the internet sales lady and told her what happened. She confirmed again that they are offering more for trade ins and she could not believe what was said. She told us the GM would call. By 5 PM the GM had not called yet, so we called and was told he had left for the night. We called the internet sales lady again and she said there were some issues going on someone will call. The GM finally called and said they were offering $1500 extra on some trades and apologized for what was said. He told us that the salesman had some issues going on in his life and so on. He said he would call back with a deal. His call back was maybe we should wait a few months. The good people at Kia Country on Savannah Highway welcomed me with open arms and worked to find a deal for me. If you are in the market for a new car, I would recommend avoiding the Goose Creek Kia until they get their issues ironed out. They do have a very catchy commercial, but I would go to Kia Country on Savannah Highway in Charleston. More