Stockton Hyundai

I feel like I was given a run around, and got screwed on the purchase of my leased vehicle. the purchase of my leased vehicle. More

I had a $1000 service in June and Ellena was my service advisor and yes she was great a keeping me informed and when there was something in question she was professional,kind and exactly what Id expect fro advisor and yes she was great a keeping me informed and when there was something in question she was professional,kind and exactly what Id expect from a dealership service advisor. Fast-forward to recent visit and it was a complete shocking nightmare! I had my car towed in and was told over the phone Abby was my service advisor #1, then I get a phone call from someone named Peter #2 talking so fast I could barely make out what he said. My cars check engine light was on and I read up on what the code was about. Mistake #1 don't be informed because you will be aggressively argued with by your service advisor. #2Don't expect all service advisors to keep you informed. I missed a day of work waiting to find out what was going on with my car. #3Dont expect your service advisor to treat you kindly when you explain you just spent $1000 dollars on liquids and a drive belt which seems null and void since they have to replace your engine and this guy is coming up with$1800 additional cost to make my car"whole"again. #4 Trusting a multipoint inspection, yes you need a drive belt but the noticable crack in your windshield gets a green (prior service). Drive belt was not deducted from now new service of replacing (supposedly ALL new belts hoses and pulleys). Service provider #3 Robert your car will be ready Friday, Wednesday I REACH OUT no your engine is on backorder 3 to 4 weeks. Thursday your engine is here your car will be ready Friday. Mistake #5 Don't try to have a life when dealing with yoyo timelines. I picked up my car Saturday drove 40 miles only to find my A/C no longer works I text service advisor #3 no answer of course. I call and he says nothing they did would affect A/C but if you come back we will look at it turning my Saturday into a 160 mile trip. Mistake #5 Don't expect accountability or integrity. At this point I asked to speak with the general manager because I'm done being treated poorly. Mistake #6 don't expect to speak to management, I was told that the GM would just tell me the same thing and Peter the service advisor MANAGER is who I originally had the biggest problem with! best I got was the sales manager Alex who was going to "mediate" between Peter and I. Well it took 2 people telling him I was there before he got up to acknowledge me. He did take the time over the phone to explain that when cars start needing repairs it gets expensive and I should consider buying a new one SERIOUSLY? I have a 7 year old car with less than 100000 miles on it with a blown engine why would I consider buying a new one when I've basically been told the product is unreliable? Needless to say Alex did manage to actually do what he said he'd do. Service advisor #1/4 Gabby is handling the A/C issue but still telling me nothing they did would cause a hose to not be clamped on tight. Mistake #7 attempting to feel safe in a car that has received the most minimal of service at an extremely high cost. Now there is a clicking sound that is new since I got my car back but I'm sure "it has nothing to do with what they did"! I guess I'll have to pay a different shop to find out what is wrong. Shockingly horrible experience all the way around . No accountability. No integrity. I don't trust anything they have done. Yes this is the "short" version of what I've experienced at Stockton Hyundai . More

The service center had very friendly customer service. They were very helpful and polite to my daughter. They were very helpful and polite to my daughter. More

All 3 employee's I had interactions with were above and beyond kind, friendly and helpful. beyond kind, friendly and helpful. More

Very responsive no wait time for a sales person to show me and test drive the car I was interested in, friendly and knowledgeable me and test drive the car I was interested in, friendly and knowledgeable More

Es una persona muy amable y durante el proceso siempre estuvo al pendiente . Se ve que es alguien que le gusta su trabajo. estuvo al pendiente . Se ve que es alguien que le gusta su trabajo. More

If you’re looking for a vehicle, go to Stockton Hyundai, and ask for Stephen Inthirath. He’s an awesome sales agent!! I couldn’t say enough about my positive experience in the purchase of my new car! and ask for Stephen Inthirath. He’s an awesome sales agent!! I couldn’t say enough about my positive experience in the purchase of my new car! More

Stockton Hyundai helped me get a car when I needed it. The salesman are all knowledgeable about the services and products Hyundai offer. Oliver and Jay were extremely helpful and kind, which is not always The salesman are all knowledgeable about the services and products Hyundai offer. Oliver and Jay were extremely helpful and kind, which is not always found in customer service and sales. So thank you to you both!! If you’re looking for a car, I recommend this dealership. More

Chris was fantastic! He worked with us for 6 months to get the exact car we wanted!!! He went above and beyond. Extremely helpful. Sal in finance was awesome too!!! Made He worked with us for 6 months to get the exact car we wanted!!! He went above and beyond. Extremely helpful. Sal in finance was awesome too!!! Made for an easy and quick process. More

The service departmservice. and Service manager is A1! My husband and I have not been disappointed. They always go above (you can 99% of time get a car wash with service). We ow and Service manager is A1! My husband and I have not been disappointed. They always go above (you can 99% of time get a car wash with service). We own 2 Hyundais and utilize the handy coupons for parts/servce. If you haven't already.... checkout the accessories available for your car.... get that coupon and get it done. Thank you Stockton Hyundai! More