Stivers Ford of Birmingham - Service Center

Stay away. Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 mi Customer service on this dealership service center is NON existent. Being in Birmingham on business trip my brand new Ford Explorer 2016 with 8,600 miles on it stalled in the middle of the traffic. Likely nobody rear ended me and I escaped unharmed. It was real life threatening situation. Turned out Electronic Trottle Body broke down. Repair time to replace it is about 30 minutes. This is common problem for most of Ford cars and it's unbelievable that they sell cars that are really DANGEROUS to drive. Just read the reviews. No recall for this problem is issued by Ford. Car was towed to the nearest Ford location Adamson Ford. It all happened in Thursday around noon. Ford haven't offered any loaner car or arranged rental even when I asked for it. I explained that I'm in Birmingham on business trip and had to leave on Saturday morning. They promised to call me and update on the status of repair. They never did. I had to call them Friday three times and asked and begged to fix my car so I could drive it home. Service advisor Bradley Evans acted like he doesn't give a xxxx about me and my problem. He told me that is the earliest they could even take a look on my car is Monday next week but he wasn't sure they will. I had to drive rental car home and eventually drive back 300 miles to Birmingham to pick up my car when it is finally fixed. Buy Ford car or service it on Adamson Ford dealership service center only if you are into some sort of S&M and like to be treated like dirt. More

Wrong made right I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this d I made a negative post here and on Google. I just want to retract the negative. Yes I had some trouble, but given the opportunity management at this dealer made it right. They fixed all the problems I had with the truck. So I would be a return customer. More

I've taken both domestic and foreign vehicles to this dealer, they always do a great job. They have me in and out fairly quickly every time. Geico has an office there, which makes it easy. They also work dealer, they always do a great job. They have me in and out fairly quickly every time. Geico has an office there, which makes it easy. They also work with Enterprise, so the process from insurance to repairs to rental is seamless. I send all my family members and my friends here to have work done...I recommend this shop. More

I don't drive a Ford but I get my car serviced here. I have always had a wonderful experience at Adamson. I am going to purchase my next vehicle here, within the next year or so. They always treat me like have always had a wonderful experience at Adamson. I am going to purchase my next vehicle here, within the next year or so. They always treat me like family and do a great job with servicing my car (which is an older vehicle). More