Stivers Ford of Birmingham - Service Center

I am so disappointed in the service that I received. A new motor was put in my vehicle and it fail apart and I was told that it was not under warranty. I should have been held responsible for what happe A new motor was put in my vehicle and it fail apart and I was told that it was not under warranty. I should have been held responsible for what happened to it.The only thing that I was responsible for was not getting it to the shop when it first started acting up. I will never ever do any kind of business with Stivers Ford ever again. More

The service advisor was knowledgeable about what was needed and there was no long waiting needed and there was no long waiting More

Brandon at Stivers Service Dept at the Palisades location took excellent care of me . Keep me updated on my service and even gave me a ride to work . Definitely coming back ! took excellent care of me . Keep me updated on my service and even gave me a ride to work . Definitely coming back ! More

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Very polite and knowledgeable. Friendly also courteous. Catlyn in service was outstanding got my work truck and fixed with minimum down time. Friendly also courteous. Catlyn in service was outstanding got my work truck and fixed with minimum down time. More

The associate who helped me was really courteous and really helpful. He made sure to explain exactly what would be done to my car and provided me with a drive home. really helpful. He made sure to explain exactly what would be done to my car and provided me with a drive home. More

Brandon and the team were outstanding and accommodating . I have switched from another ford service location to Stivers for all of my Fords now due to the outstanding customer service. Only one issue that I have switched from another ford service location to Stivers for all of my Fords now due to the outstanding customer service. Only one issue that was handled immediately but just a bit concerning. I had all 4 breaks done on my Expedition and when I picked it up and drove off I noticed a major wobble in the rear tires I brought it back to service and we found that one of the wheels lugnuts were not secure. Apologies were made and everything was gone over again, and I was happy with the result, but just a bit concerned about one of my wheels almost fell off. 😳 More

Great service! I was in and out in no time! I was on the way back to my hometown Memphis TN, from Atlanta GA and they were the greatest pit stop I ever could have m I was in and out in no time! I was on the way back to my hometown Memphis TN, from Atlanta GA and they were the greatest pit stop I ever could have made. More

The service from the dealership was excellent. Not quite as pleased with Ford. There is a glitch in my sync system which Ford knows about but they don't know how to fix it. Very frustrating when y Not quite as pleased with Ford. There is a glitch in my sync system which Ford knows about but they don't know how to fix it. Very frustrating when you buy a $75,000 vehicle. Very disappointing Ford More

Very slow with repairs. Service people were very nice but bad on follow-up and communication updates. Service people were very nice but bad on follow-up and communication updates. More