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Stivers Ford of Birmingham

Birmingham, AL

Overview
Employees
Reviews
Vehicles
4.6
762 Reviews
Why Buy Your Next Vehicle from Stivers Ford of Birmingham For more than a century, drivers have been impressed by the all-around excellence of our models. Our Ford trucks, SUVs, and cars carry on the brand’s tradition by wrapping innovative engineering and advanced features with modern styles. In our large inventory, we always have a diverse selection of the latest models for shoppers to explore. In fact, because of our focus on refreshing the inventory frequently, our customers often can find something that suits them well on their first visit. Rest assured that you will be well supported by our team and enjoy a no-pressure sales experience when you shop at our dealership in the Birmingham area.
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500 Palisades Blvd

Birmingham, AL

35209

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Showing 762 reviews

February 11, 2025

Came in for door alignment and when I picked it up, it was worse and rubbed paint off my front fender. More

by PETEHARMON38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
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February 11, 2025

Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was More

by Hoosier
Recommend Dealer
No
Employees Worked With
Kelly Blackwell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carter Wynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2025 -

Stivers Ford of Birmingham responded

Mr. Pease - thank you for taking my call. As I told you on the call we had you looking at the vehicle remotely and another guest here in the showroom at the same time. They went into the business office to sign paperwork on it with a different sales person. I am very sorry that this happened. Unfortunately it does happen from time to time that we have multiple customers looking at the same vehicle at the same time. I appreciate you listening to me and talking through this situation. I know the end result is the same but I feel like our conversation helped in understanding how things happened. As I told you our reputation means a lot to us and we would never do anything intentionally to upset one of our guests. If I can assist you with anything in the future please reach out to me personally. Kelly Blackwell, general sales manager, kblackwell@stiversonline.com 205-941-6070 ext. 4021

Feb 11, 2025 -

Hoosier responded

I sent an email directly to Kelly asking him to, "call me first thing in the morning". He didn't. He did call after I posted a negative review. He admitted that as Sales Manager, he didn't know what vehicles his staff had sold or were working on selling. He said another customer was in the office for 4 hours working on a similar deal with another salesperson...and he didn't know. If "multiple customers are looking at the same vehicle at the same time"...and it happens from "time-to-time" they should fix the issue of agreeing to sell the same vehicle to two or more customers. In the communication business, we communicate. In the car business, they apparently like to be surprised and bewildered! I can't imagine their daily fun.

Feb 11, 2025 -

Stivers Ford of Birmingham responded

Mr. Pease - When you sent your email requesting a call in the morning, I replied within 5 minutes asking you you were asking Carter, your salesperson, or myself to give you a call and asked you how early I could call you. I never received a response. Carter then reached out to you that evening when he noticed that the vehicle you were looking to purchase was driving out of the dealership because it was sold by another salesperson. Again I am sorry that this happened, it doesn't happen every day. As I explained to you that pre-owned vehicles are 1 of 1 and none are the same. It is a shame that this happened. Kelly Blackwell

February 11, 2025

Good people don’t but didn’t test brakes after repair $2400 seems excessive for brake repair More

by DNC10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Brandon was very nice guy and we will be coming back to see you all in the future More

by lorettacaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassandra Numnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Had a great experience buying from Stivers. Their service department is top notch also. I have nothing but good things to say about Stivers Ford in Birmingham. More

by PSSPROPERTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Rigsby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

The experience and the sales team were Awesome! I would definitely recommend to family and friends. More

by supersasha
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Cooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blake "Bo" Okeefe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramle South
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

The staff was friendly, Ms Casandra was very helpful and followed up with the progress of the service on my car. More

by JJM19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Casandra
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February 11, 2025

The staff are always friendly and very helpful. When I bought my Ranger 2 years ago the sales experience was smooth. Their service and Quick Lane departments are top notch. More

by GHCROOKJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramle South
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Mundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Quick Lane
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February 11, 2025

Ms Danielle Morales and Mr Brandon Mundy has been the best Customer Service Representative of Stivers Ford Palisades Blvd to me. They've been great through the process of getting my transmission repaired More

by BLACKMARTH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Mundy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Everyone at the dealership was friendly and Knowledgeable! It was a very busy Saturday but they made it happen! I drove away in my 2 door big bend bronco and I am loving it! Thanks to all wh More

by JOANDGARRISON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheatwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asher Shurafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ross Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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