Stivers Decatur Subaru

Okay Buying Experience I purchased my vehicle from this dealership because of price and proximity to my home. The buying experience was average and mediocre at best. I have I purchased my vehicle from this dealership because of price and proximity to my home. The buying experience was average and mediocre at best. I have no real complaints with the sales portion of my experience. It was "just okay" but definitely could have been better. Though, I did catch one of their sales managers laughing when he was alerted to my interest in the car I was purchasing. I guess he thought I couldn't afford it. Very unprofessional and just goes to show that you shouldn't judge a book by its cover. There was also an instance where an older gentleman with white hair walked away from me in the middle of a conversation. I don't know if he is suffering from dementia but I was very taken aback by this gesture. That being said, the reason I'm writing this unfavorable review is because of my experience with their service department after the purchase. When I returned to have major work done to the car, I was treated as though I was an inconvenience. One of the service desk employees, a female, was extremely rude. I didn't catch her name but I imagine anyone who has encountered her will agree she is unpleasant to deal with. She interrupted me numerous times, tried to talk over me, and then did not listen when I finally got a chance to speak. I was forced to repeat myself several times. There are other similar reviews regarding the service department on other sites. I would recommend staying far away from this dealership and especially the service department. I ended up driving 40 miles to Troncalli Subaru in Cumming, GA. They were a dream to do business with. More

An excellent car purchase experience Brian Traynor and the entire Stivers Subaru staff were great. They provided me with the best customer buying experience. They were very professional Brian Traynor and the entire Stivers Subaru staff were great. They provided me with the best customer buying experience. They were very professional, and listened and responded appropriately to my concerns. They kept me updated as needed throughout the selection process, answered my questions completely and explained vehicle features and amenities to my satisfaction. I would highly reccomend Brian and the Stivers Subaru Dealership. More

A good car buying experience We ordered a 2015 Outback and the whole process was very easy. Service and friendliness were excellent. Communication simplicity would be my only com We ordered a 2015 Outback and the whole process was very easy. Service and friendliness were excellent. Communication simplicity would be my only complaint. My fiance and I were both sending communications and quite often both of us would not be looped in on a response. A very minor inconvenience, especially since responses were typically very prompt. More

Superior Service After a serious accident totalled my 2014 Forrester Stivers found exactly what I needed, and I had a replacement 2015 Subaru within 6 days of the acci After a serious accident totalled my 2014 Forrester Stivers found exactly what I needed, and I had a replacement 2015 Subaru within 6 days of the accident. To say that Paul Milner and Stivers gave superior customer service would be a gross understatement. Although my purchase was initated on-line and would have generally given me pause at making such an important purchase using this method, I knew I wanted another Forrester immediately - my first one saved my life and I wanted nothing else. Paul got me my new Forrester in my price range and color, and made all the negotition and paperwork a breeze. Whether you visit or use their on-line services to find your car, you can depend on first-rate service and follow-up, My test car? My first Forrester. There was no other choice for me. More

Brian Traynor and Stivers Subaru made my special order I recently ordered my 2015 wrx limited from Stivers Subaru . There was a seriously limited supply in the area at the time and on a busy day Brian had I recently ordered my 2015 wrx limited from Stivers Subaru . There was a seriously limited supply in the area at the time and on a busy day Brian had done his best to locate a vehicle in the the state . Bad news the closest one was in Florida . We did a special order and after it was built and shipped he let me know when it was stateside and in transit.. Everything happened the way it was supposed to and as my fifth new vehicle purchase I've got to say even though I had to wait 12 weeks for it to be built and shipped. They handled what they had control over very well. More

Completely pleased! My journey to a Subaru Forester lasted a few years, but in the end, I chose James Smith and Stivers Subaru over my hometown dealer. James was profess My journey to a Subaru Forester lasted a few years, but in the end, I chose James Smith and Stivers Subaru over my hometown dealer. James was professional and responsive. While the sales manager at my hometown dealer (Montgomery Subaru) attempted to convince me to get a CVT transmission Forester rather than the manual transmission I wanted, James gushed "A six-speed Forester is the way to go!" While my hometown dealer told me they couldn't find a manual-transmission Forester within hundreds of miles, Stivers had multiple on its lot for me to choose from. When it finally came down to time to negotiate a fair price, James did so professionally and well. I was completely happy with James Smith and Stivers Subaru and would encourage others shopping or a Subie to consider them. More

New Subaru Forester Purchase We traveled from North Florida to Atlanta, Georgia to deal with the folks at Stivers Subaru. It was the best car buying experience we ever had. Brian We traveled from North Florida to Atlanta, Georgia to deal with the folks at Stivers Subaru. It was the best car buying experience we ever had. Brian Traynor answered every question we had, and put together a deal that met all our needs in the most professional manner. He was honest, quick, and responsive. The price for the new vehicle was very competitive, and the negotiation process was as hassle free as it could be. We worked a trade, along with our new vehicle purchase, over the phone with Brian, and Stivers honored every part of the deal when we arrived in Atlanta. Brian and the dealership did everything they said they would - it was refreshing. Their new owner orientation is like no other. Instead of a ten minute review and turn over the keys, they had a dedicated representative, Robert, who spent nearly two hours with us explaining every feature of the new vehicle, long after closing time. It was extraordinary. I highly recommend Stivers to anyone interested in a new or used Subaru. More

Awesome Brian Traynor was awesome, gave me a better deal than local dealer. Professional, took car eof our every need. Even delivered the car to my house. Tal Brian Traynor was awesome, gave me a better deal than local dealer. Professional, took car eof our every need. Even delivered the car to my house. Talk about above and beyond the call of duty. We will shop for all our cars with Brian from now on. More

Leasing A Car I was researching for a few months and actually dealt with both James and Brian T. on two different occasions for two separate vehicles. Each time I r I was researching for a few months and actually dealt with both James and Brian T. on two different occasions for two separate vehicles. Each time I requested an online quote I received email communication right away and had the quote within 24 hrs- that is of course the best they can give without personal details (like credit score, trade in value etc). I will say at one point the email communication ceased and I had to reach out by phone, but then it was smooth sailing. I felt welcomed overall and ended up leasing a new forester, at what was a great deal reached after much negotiation. But I felt good driving away understanding the terms and happy with the car. More

Fabulous dealer I purchased my first new car from James. I knew what I wanted and he helped me get and affordable price and the details I wanted with it. He was not p I purchased my first new car from James. I knew what I wanted and he helped me get and affordable price and the details I wanted with it. He was not pushy at all and made me feel comfortable and confident in this first major purchase of mine. I will definitely reccomend James Smith to anyone I know looking for a new car. More