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Stillman Volvo Cars

West Chester, PA

4.8
989 Reviews

1290 Wilmington Pike

West Chester, PA

19382

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989 Reviews of Stillman Volvo Cars

June 24, 2014

Do not purchase a used car from here! The car was sold to me as a well maintained vehicle - but as I found out after purchasing it - it was not. The condition was miss-represented befor More

by CarGuyVolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 08, 2014 -

Stillman Volvo Cars responded

The 2004 V70 R that this customer purchased from us was a well maintained vehicle with 34 service visits documented at Stillman Volvo. We sold this pre-owned car with 100,000 miles for less than $10,000. The customer inspected and road tested the car extensively at the time of purchase before driving it back to New York. The customer then waited 90 days to make allegations about this transaction and rather than communicating with us, chose to post a negative review of our business. In response to this review: 1 Door dings are routinely removed during reconditioning. Minor door dings are not always addressed on cars priced under $10,000. According to our records there was no commitment to address door dings when this vehicle was purchased. 2 This car went through a PA State Inspection in preparation for resale and the rear brake pads were recorded at 5/32 thickness which is well above the 2/32 minimum required. 3 The tire tread depth was documented at 8/32 while new tires are generally 10/32. 4 We sent the customer an owner’s manual which we ordered from Volvo. Apparently Volvo no longer carries the V70R brochure jacket, but we did locate a used one. Our used car manager has left several messages attempting to let the customer know this, but has not received a response as of yet. 5 The wheels were in good condition at the time of delivery. If there was a vibration on the ride home, why did the customer not let us know right after he took delivery of the car or in any of his email correspondence following the sale? 6 The front struts were fine when we did the PA State inspection. 7 Most Volvos with over 100,000 miles will have some moisture around the bevel gear; this is should not be a concern. 8 There was no record of any problems with the radio or the fuel door or the wipers at the time of delivery.

June 23, 2014

Stillman Volvo New Car Experience Denise was spot on. I never even had to go to the dealership until the day we picked up the car...with one exception, they needed to see my wife's ol More

by jfhvolvo1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
June 22, 2014

Beautiful Volvo Convertible Dream Car For many years, I dreamed of owning the beautiful Volvo convertible, C70. Volvo stopped making them in year 2013. Every time, I would take my 199 More

by lak3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Corse
June 19, 2014

Great Service, Salesperson and vehicle We purchased a 2014 XC90 from Stillman Volvo. We worked with Denise and she was excellent, patient and thorough. Denise was the most un-carsalesman More

by sc12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
June 18, 2014

Quality Denise did a great job and managed to make something I hate rather enjoyable. Great communication and she really was able to navigate me through the p More

by macib23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
June 17, 2014

1st Volvo - Rich Lawlor Exceptional Customer Service Overall experience with purchasing our 1st Volvo at Stillman was positive. The customer service Rich Lawlor provided was second to none, he went above More

by cst1828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
June 16, 2014

Stillman Volvo Only Stillman is the only dealership I will set foot in. I am on my 3rd Volvo lease, and I have never had an issue where the dealership didn't go above and More

by Flande
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Evans
June 15, 2014

Favorite dealership This is my third volvo and I couldn't be happier with the car or with the dealership. Everyone there is consistently friendly, polite, helpful and ex More

by idamccausland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob McKee, Jerry Wisneski, Jerry Turner, Paul Wisneski, Scott Creamer, Greg Donaldson
June 14, 2014

Best car buying experience of my life! My experience at Stillman was fabulous. As a professional woman, I often hate going into car dealers and dealing with sales people that want to deal More

by Cdkeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stillman, Denise McElhiney
June 11, 2014

Stillman has spoiled me I have been buying and servicing my Volvos at Stillman for more than two decades. During that time I have had positive dealings with a significa More

by Barbara19732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike, Jeff McKee
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