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Stillman Volvo Cars

West Chester, PA

4.7
988 Reviews

1290 Wilmington Pike

West Chester, PA

19382

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988 Reviews of Stillman Volvo Cars

November 26, 2014

Denise McElhiney at Stillman - the best! Been a longtime customer of Stillman - have purchased many cars there - both Volvos (on my seventh:) and others - can't beat their service and profess More

by mplynam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob McKee, Denise McElhiney, Jerry Turner, Jeff McKee
October 26, 2014

Fantastic Experience - Great People My husband and I purchased a Volvo S60 from Stillman yesterday. Denise McElhiney was just super to work with. She was extremely knowledgeable and help More

by katcoates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stillman, Denise McElhiney
October 14, 2014

Oil change and much more-overwhelmed!! This was my first service appointment since I bought my Volvo convertible in June and the staff was exceptional! My car was taken on time and done in More

by Gadillio47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McKee, Paul Wisneski, Greg Donaldson
September 26, 2014

Outstanding customer service! I recently purchased a new Volvo V60. I had some personal issues regarding an illness in my family. Denise McElhiney and Brad Stillman showed such ki More

by ElisaV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stillman, Denise McElhiney
September 23, 2014

Exceptional experience Today I was a buyer under duress. My current XC70 2004 needed extensive and expensive repair. Rather than put more money into it, I went to sales to More

by Joyce Sheldon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
August 15, 2014

Always Exceptional Stillman Volvo has serviced my car since it was purchased in 1996. The service personnel are always friendly, efficient, informative, and up front. More

by Jeanne.Makdisi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Wisneski, Scott Creamer, Jeff McKee, Greg Donaldson
August 02, 2014

Great dealership We traded our Prius on a used XC70 and Robert Corse could not have made the process any easier even going so far as delivering the car to our door. S More

by bobnow
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curt Stillman, Robert Corse
July 02, 2014

Stillman Service Experience I have a 1999 S70 and I get the same service as if I had a late model Volvo. I have gotten very fast, same day repairs, very reasonably priced for hig More

by td58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Turner, Scott Creamer
July 01, 2014

Tale of two Volvos I pass Stillman Volvo everyday going to work I would see many attractive vehicles out on the lot wondering if any had my name on it. My wife and I More

by 2SKs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kennell
June 24, 2014

Do not purchase a used car from here! The car was sold to me as a well maintained vehicle - but as I found out after purchasing it - it was not. The condition was miss-represented befor More

by CarGuyVolvo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 08, 2014 -

Stillman Volvo Cars responded

The 2004 V70 R that this customer purchased from us was a well maintained vehicle with 34 service visits documented at Stillman Volvo. We sold this pre-owned car with 100,000 miles for less than $10,000. The customer inspected and road tested the car extensively at the time of purchase before driving it back to New York. The customer then waited 90 days to make allegations about this transaction and rather than communicating with us, chose to post a negative review of our business. In response to this review: 1 Door dings are routinely removed during reconditioning. Minor door dings are not always addressed on cars priced under $10,000. According to our records there was no commitment to address door dings when this vehicle was purchased. 2 This car went through a PA State Inspection in preparation for resale and the rear brake pads were recorded at 5/32 thickness which is well above the 2/32 minimum required. 3 The tire tread depth was documented at 8/32 while new tires are generally 10/32. 4 We sent the customer an owner’s manual which we ordered from Volvo. Apparently Volvo no longer carries the V70R brochure jacket, but we did locate a used one. Our used car manager has left several messages attempting to let the customer know this, but has not received a response as of yet. 5 The wheels were in good condition at the time of delivery. If there was a vibration on the ride home, why did the customer not let us know right after he took delivery of the car or in any of his email correspondence following the sale? 6 The front struts were fine when we did the PA State inspection. 7 Most Volvos with over 100,000 miles will have some moisture around the bevel gear; this is should not be a concern. 8 There was no record of any problems with the radio or the fuel door or the wipers at the time of delivery.

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