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Stillman Volvo Cars

West Chester, PA

4.7
988 Reviews

1290 Wilmington Pike

West Chester, PA

19382

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988 Reviews of Stillman Volvo Cars

January 29, 2016

Perfect from start to finish! "The entire experience was exceptionally delightful. Denise McElhiney was our salesperson. She spent a lot of time with us answering our questions. More

by First time volvo owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
December 22, 2015

Great service!! Outstanding service when my 2015 XC60 suffered an unusual and sudden engine problem. The service was exceptional - troubleshooting and resolving the More

by Paula - Delaware
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
December 16, 2015

A pleasurable buying experience thanks to Denise I didn't want to spend a great deal of time on this transaction because I had researched the car thoroughly on the internet. I met Denise on a busy Sa More

by Bill 24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
November 24, 2015

The best experience for both service and buying I have been a customer for almost 20 years. My experience with them has been exceptional. From the first time I purchased a car to service. The pur More

by MikeZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Stillman, Robert Corse
November 04, 2015

AVOID STILLMAN DEALERSHIP- DISHONEST, UNREPUTABLE, Purchased S60 T5 Drive E 2015.5 on 8/31/2015 with no knowledge of the stop start motor until we drove the car in traffic after we had it a few week More

by THE STILLMAN CROOKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan Stillman, Brad Stillman, Denise McElhiney
Nov 18, 2015 -

Stillman Volvo Cars responded

Our dealership values honesty and integrity. We have an excellent reputation as is attested to on dealerrater.com. Despite the obvious intent to disparage our dealership, we will stick to the facts which are as follows: • The customer was told about the Drive E start/stop technology prior to purchasing the vehicle; both in person, when vehicle features were explained at length, as well as in an email explicitly referencing the Drive E feature prior to their picking up the vehicle. The customer was adamant about having a vehicle with exceptional gas mileage and were particularly interested in Volvo’s 37 mpg rating available only with the Drive E engine. • The start/stop feature can be defeated at the touch of a button. • The customer sought to renegotiate the signed agreement on several occasions; for example, using a quote from another dealer for a vehicle with much less equipment and asking why we wouldn’t match the quote. • When, after having driven the vehicle for a “few weeks”, they didn’t like the start/stop feature, we offered them a trade-in value of $9.34 less than what they leased it for. Exorbitant? • Since they disliked the start/stop feature so much we began looking for a solution. One of our Master technicians did inform us that it could be permanently disengaged which we did, in good conscience, offer as a solution to the customer. We subsequently learned that Volvo decided to direct dealers to not do so. We acknowledge creating some confusion here, albeit unwittingly, in our attempt to satisfy the customer. • Contrary to what the customer states, we have not disengaged the feature on a single vehicle. Additionally, it should be noted, we have sold hundreds of Drive E vehicles without any complaints from anyone else.

September 24, 2015

Thanks Denise Denise McElhiney was a pleasure to work with. She helped us purchase a Volvo on the Overseas Delivery Program. She helped us through every aspect of More

by jim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
September 17, 2015

Denise was Excellent I purchased my first Volvo CX60 from Denise McElhiney at Stillman and not only was she incredibly knowledgeable and patient with someone who needed a More

by Willow's XC60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
September 06, 2015

Painless and actually pleasant We purchased our second XC90 from Stillman and it couldn't have been easier. I saw the car on Thursday, negotiated the deal in about 20 minutes, and More

by Thad E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stillman, Denise McElhiney
September 01, 2015

Volvo for Life! I am a 67-y.o. grandmother now driving my third Volvo, all purchased at Stillman from salesman John Kennell. I've owned two S60s in the past and am More

by VolvoForLife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Stillman, John Kennell
August 31, 2015

dealership and salesperson for many,many years, my family has been a stillman volvo customer because of the care given to us but now we are even more pleased...this is the seco More

by brer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise McElhiney
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