Stevinson Lexus of Lakewood

I contacted the Costco buying service. Within a half an hour I recevied a call from Stevinson Lexus. Mike Brugmaier called me to introduce himself, asked me what type (model and color) vehicle I was lookin hour I recevied a call from Stevinson Lexus. Mike Brugmaier called me to introduce himself, asked me what type (model and color) vehicle I was looking for, and setup an appointment. Mike was there to meet us when we arrived at the dealership. He had the exact SUV I was looking for. He allowed us to take our time looking at the SUV as he explained the features and answered our questions. We went to Mike's office where he patiently covered all the details of the offer including our trade in. We asked for a few accessories, Mike was able to get them installed that day. Once we decided to buy Mike introduced us to Derek Puckett. Derek worked with us on the financing. He did a detailed job of explaining all aspects of our transaction and made some valid points on the packages. He made the process as painless as possible. Before taking our SUV home Mike spent more time with us by demonstrating all menu features, programmed our bluetooth phones, garage door opener, and gave us more information about the SUV. Mike then gave us a tour of parts/service. He explained hours of operation, loaner program, and complimentary service visits. Mike said "please call me if you have any questions or concerns", that made us feel special. We feel Mike is very knowledgeable about this product and was able to answer all of our questions. He was also able to make suggestions and gave us some alternatives to think about during this process. Throughout the entire experience Mike gave us his undivided attention. He is a true professional! More

Steve Svoba gave me info over phone that saved me over $1400, because of his product knowledge and knowing the option combination I desired.was available, ( other dealer did not know) Brenda Petergal , $1400, because of his product knowledge and knowing the option combination I desired.was available, ( other dealer did not know) Brenda Petergal , was very helpful with test drive, showing me new features, and paying close attention to datails. Then Steve and Brenda provided quote with best price without any games or waste of my time (unlike other dealer). This saved me an additional $2000+. Brenda contined with great follow-up and service, and helping to expedite delivery of new vehicle. Michael Tsuji did a very thourough job of demonstrating operation of the gps and computer operation of radio, etc. And he encouraged me to call him anytime with any questions that may arise during actual operation. More

Very courteous team. I feel like I got a fair price for my car, that they were honest and forthright with the numbers, and that the dealership genuinely wanted my business. I appreciate that it was not a h my car, that they were honest and forthright with the numbers, and that the dealership genuinely wanted my business. I appreciate that it was not a high pressure atmosphere. More

Several months ago I gave Mo the criteria on which I would consider purchasing another Lexus. When he called this week it was exactly what I was looking for. It was good value, low miles and in excell would consider purchasing another Lexus. When he called this week it was exactly what I was looking for. It was good value, low miles and in excellent condition. I had just taken my vehicle in the week before for service and decided I just might keep my 2009 RX350 for another year, but it was hard not to upgrade to this car. Andrew was very thorough and took time to make sure I was familiar with everything, I so appreciate the dealer making sure this feature is included particularily for baby boomers who may not be technically saavy. I have never had a bad experinece at this location in the 2 years I have been visiting the service department and now the sales department will also be added to my list of "must refer". More

Deian Stoyanov, Andrew Lovato and Derek Puckett were all an absolute pleasure to deal with. I would highly recommend this dealership based on my dealings with these professionals. an absolute pleasure to deal with. I would highly recommend this dealership based on my dealings with these professionals. More

My wife and I wanted a Lexus ES300H. We contacted all of the Lexus dealers around the Denver area and decided to buy from Mike at Lexus of Lakewood. His professionalism was unparalleled and his service was the Lexus dealers around the Denver area and decided to buy from Mike at Lexus of Lakewood. His professionalism was unparalleled and his service was excellent. We were able to work out a fair price and his follow up was excellent. More

I have been doing business with Stevinson Lexus since 2004 and have purchased 4 new Lexus during that period. I worked with only one sales consultant prior to this purchase. That consultant left and was 2004 and have purchased 4 new Lexus during that period. I worked with only one sales consultant prior to this purchase. That consultant left and was replaced by Pete Souvall and what a perfect addition to the sales team he proved himself to be. First and foremost Pete is a professional in every sense of the word and you know that the minute you shake his hand. This sales experience tested the depths of his abilities and patience while we moved through the process. Pete showed he would go to every reasonable length to make the best deal that there was to make and did so without pressure and with the utmost consideration for me and my time. This deal involved two negotiations and two completed deals, one of which did not happen at the last moment because my desires changed. Pete never swayed in his demeanor, professionalism or his desire to make me happy, which ultimately he did and continues to do so. I cannot speak more highly of Pete, when he promises continued excellent customer service, he really means it. That's something you don't find to often these days. You also have to give credit to the Stevinson management team for empowering their people to do what it takes to make the customer happy. More

I was in the market for a new car so I made an appointment with Pete Souvall for May 30, 2013 to look at the Lexus line of cars. I was so impressed with the Lexus RX350 and Pete Souvall the sales appointment with Pete Souvall for May 30, 2013 to look at the Lexus line of cars. I was so impressed with the Lexus RX350 and Pete Souvall the sales person that I took home a new Lexus RX350 car. I had a very enjoyable experience at Stevinson Lexus and my wife and I love our new Lexus RX350. Robert Rhodes 6148 S Balsam Way Unit 321 Littleton, CO 80123 More

My purchase of a "pre-owned" Lexus IS-250 was by far the best, friendliest and easiest car purchase I have ever made. The staff at Stevenson Lexus is very professional, well-dressed and have a g by far the best, friendliest and easiest car purchase I have ever made. The staff at Stevenson Lexus is very professional, well-dressed and have a good knowledge of their product. They worked with me to meet my needs and provide me with the type of vehicle I needed. There was no high pressure "up-sell" or "behind the door secret meetings" to determine a price. More

Ultimately, sales consultant, Stephanie Wolkis made my experience positive. Her experience and emphasis on customer service turned a stressful process into an enjoyable process. As a result, Ms. Wolkis experience positive. Her experience and emphasis on customer service turned a stressful process into an enjoyable process. As a result, Ms. Wolkis made me comfortable enough to pull the trigger on a used Saab (not Lexus), even though I had a list of other cars I had planned to check out. Surprisingly Ms. Wolkis said she has been with Lexus only this year, but a prospective customer would not know that upon meeting her. Ms. Wolkis's genuine willingness to help was far more effective than past dealings I have had with allegedly more experienced sales people. This made my car decision much simpler and made my sales experience a 5 star experience. There is a maintenance issue that I must follow-up on relating to the condition of the car at the time of purchase, but so far the dealership has been excellent. To prospective customers looking for financing, I would simply recommend that you research warranty prices and know what you want to buy before walking into finance. There are a laundry list of up-sells (wax, clear coating, gap insurance, car warranty) and all of the legally limiting documents to sign. Overall, I have no major complaints, would do it again, and am particularly grateful to have had a customer-service focused Sales Consultant, Stephanie Wolkis. More