Stevinson Lexus of Lakewood

Avoid Stevinson Lexus of Lakewood: A Disappointing Experience. Though satisfied with the Toyota Venza itself, my overall experience with Stevinson Lexus of Lakewood was abysmal. Unrelenting pressur Experience. Though satisfied with the Toyota Venza itself, my overall experience with Stevinson Lexus of Lakewood was abysmal. Unrelenting pressure to purchase a more expensive car, lackluster customer service, and a disregard for accountability left me deeply dissatisfied. The sales representative constantly pushed more expensive Lexus models, ignoring my budget preferences. Despite waiting 4 hours for paperwork, the car wasn't even detailed, a clear red flag for their priorities. An issue with the rear hatch, overlooked during their inspection, was dismissed as a "used car problem." While the service department couldn't resolve it, they referred me to Stevinson Toyota. Frustratingly, the two dealerships couldn't seamlessly handle this internally. The finance manager aggressively pushed overpriced add-on packages. Feeling pressured and exhausted, I reluctantly purchased GAP insurance and a maintenance package. Later, I discovered I could have obtained much more attractive packages elsewhere. Canceling the add-ons was a nightmare. The dealership never submitted the documents to instate a policy. Sent me in loops with Lexus Financial services to make a cancellation request ultimately landing back with the dealership. This was 3 weeks of frustration and wasted time. Despite numerous attempts to contact staff, including the GM, my concerns were largely ignored. After finally reaching Toyota Brand Engagement, within Toyota Corporate, they connected me with the dealership controller. The controller was taken aback about the painful process I was being subjected to and agreed to handle the issue herself. Stevinson Lexus of Lakewood's pushy sales tactics, communication issues, and lack of accountability are unacceptable. I wouldn't recommend them to anyone and advise you to purchase elsewhere. They have lost my trust entirely. More

Arvin is the best, don’t see anyone else! He is very proactive, follows through, genuine and sincere. He will not steer you wrong. Wonderful person and salesman!!! He is very proactive, follows through, genuine and sincere. He will not steer you wrong. Wonderful person and salesman!!! More

Very professional and clean dealership off Indiana and 6th Ave. near the Mills Mall. My wife and I were treated well by Sales and Finance Depts.. 6th Ave. near the Mills Mall. My wife and I were treated well by Sales and Finance Depts.. More

I didn't end up buying because I didn't want to buy the release year of the TX, but if I decide to get a vehicle Arvin will be the first person I call. He was patient and understanding and even when I chan release year of the TX, but if I decide to get a vehicle Arvin will be the first person I call. He was patient and understanding and even when I changed my mind, he was kind and respectful! More

I recently purchased a Lexus NX350h and couldn’t be happier with it! Thank you to Arvin Mercado who was my wonderful and knowledgeable salesman who made my buying process easier for me. Arvin was very happier with it! Thank you to Arvin Mercado who was my wonderful and knowledgeable salesman who made my buying process easier for me. Arvin was very kind and listened to all of my needs and wants for a car. I highly recommend Stevinson and all of their friendly staff and especially Arvin if you’re looking for a great vehicle. More

I was in the market for a new vehicle and decided to go to Stevinson Lexus of Lakewood. I had Arvin Mercado as my salesman. He was excellent and very knowledgeable about the car GX460 that I’m interested i to Stevinson Lexus of Lakewood. I had Arvin Mercado as my salesman. He was excellent and very knowledgeable about the car GX460 that I’m interested in. The purchasing went smoothly. Arvin Mercado communicated with me through the entire process and even after. I highly recommended this dealership if you are looking for a good reliable Lexus and look for Arvin Mercado. More

Arvin Navarro Mercado made my purchasing experience with Stevenson Lexus highly recommend. He was very knowledgeable and his insight made me confident that I was making an informed decision for the purchase Stevenson Lexus highly recommend. He was very knowledgeable and his insight made me confident that I was making an informed decision for the purchase of my newest 2023 RX350 I normally hate dealing with car salesmen due to the pressure they can put on you, but this was a different experience and I'm thankful for that. Most definitely recommend and will be back myself! If you are in market for a car and don’t want to be hassled go see Arvin. More

Had a great experience buying a used car - supportive and responsive, low pressure environment. Thanks! responsive, low pressure environment. Thanks! More

I have worked with Stevenson Lexus for several years and I always appreciate working with Mike Burgmiar I always appreciate working with Mike Burgmiar More

Josh was wonderful to work with. Informative, friendly and non-pushy which made the process much easier/enjoyable Informative, friendly and non-pushy which made the process much easier/enjoyable More