Stevinson Lexus of Lakewood

I have never encountered a dealership that showed less regard for its customers than Stevinson Lexus of Lakewood. My wife and I bought a used vehicle from them that had a significant engine oil leak wh regard for its customers than Stevinson Lexus of Lakewood. My wife and I bought a used vehicle from them that had a significant engine oil leak which was never disclosed at the time of sale. The car was advertised as having passed their multi‑point inspection, yet we were finding palm‑sized oil spots on our driveway shortly after taking it home. Trying to get help was a nightmare. We left messages for months with the service department and could not get a call back. I repeatedly called through their entire service directory, and no one picked up until I finally reached the very last person on the list. That is not “busy,” that is simply not caring. When we finally got in front of the sales manager, instead of taking ownership, he offered empty platitudes and floated the idea that the oil leak might have started after we drove off the lot. Given the size and nature of the leak and the timing, that explanation felt insulting, dismissive, and completely unrealistic. At every step, Stevinson Lexus of Lakewood seemed more interested in deflecting responsibility than in standing behind the vehicle they sold us or doing right by their customer. We walked in expecting Lexus‑level professionalism; what we got felt like the exact opposite. There are plenty of Lexus dealerships and other used‑car options in this area. Based on our experience, look elsewhere for a dealership that is honest about vehicle condition, actually returns phone calls, and is willing to stand behind its inspections and sales. More

If you are buying a car from Stevinson Lexus, I highly recommend Bri Ruffino. I found her honest, very knowledgeable and a pleasure to work with. I give her 5 stars. recommend Bri Ruffino. I found her honest, very knowledgeable and a pleasure to work with. I give her 5 stars. More

I’m so glad that I gave this dealership another try as I was disappointed with the service when I brought it in last year for an oil change. This time Kevin was my service man, and he attended to my needs a was disappointed with the service when I brought it in last year for an oil change. This time Kevin was my service man, and he attended to my needs and concerns with a sense of urgency, friendliness and professionalism. I highly recommend asking for Kevin because of his service, I will be returning for future service! More

Kevin Antonio went above and beyond in helping me with service and retrieval if my phone from the Uber driver service and retrieval if my phone from the Uber driver More

I really don’t know the dealership working thus far, we really only dealt with the sales and finance departments. All was fine. The finance is quick and the day was long. Probably wouldn’t have purchase really only dealt with the sales and finance departments. All was fine. The finance is quick and the day was long. Probably wouldn’t have purchased the glass protection, but otherwise was very pleased with how the day ended with a new / used 2025 Lexus NX350h. We are very pleased with our purchase. Thank you, Stevinson Lexus of Lakewood. More

My car needed a few item addressed. Phoenix stayed on top of it and got the matters taken care of very quickly. I was in and out within a week with multiple items completed, along with Phoenix stayed on top of it and got the matters taken care of very quickly. I was in and out within a week with multiple items completed, along with an insurance estimate that needed to be done. Pheonix stayed in good communication throughout the process. More