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Stevinson Lexus of Frederick

Frederick, CO

4.6
836 Reviews

8337 Raspberry Way

Frederick, CO

80504

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Showing 836 reviews

June 28, 2019

2nd vehicle purchased from Kasey Goodrich Quick, professional and knowledgeable. He is the goto person. I will definitely see you again. Thank you again for your help with our New RX350. More

by WhiteAp2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Goodrich
Jul 03, 2019 -

Stevinson Lexus of Frederick responded

Hello, we are so happy to read such a great review about Stevinson Lexus of Frederick! We hope to see you soon!

June 28, 2019

Exceptional Experience! Kasey was great to work with! He honored my requests regarding communication primarily over email and text. I did not spend an excessive amount of t More

by AshleyK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Goodrich, Alden Pace
Jul 03, 2019 -

Stevinson Lexus of Frederick responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

June 28, 2019

10 out of 10 would recommend Kasey, Scott, and Alden are absolutely amazing. They understand your needs and will help you out no matter what. As a recent graduate, starting adulth More

by T.Vo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Goodrich, Alden Pace, Scott Howell
Jul 01, 2019 -

Stevinson Lexus of Frederick responded

Hi, thank you so much for your positive comments about Stevinson Lexus of Frederick! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2019

AVOID AVOID AVOID! I had a terrible experience purchasing a Mercedes here. Though that may have been the initial problem. Wrong dealership. Mercedes is known for their e More

by StevinsonSucks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Katey Gibson
Jun 21, 2019 -

StevinsonSucks responded

Hello there. To my larger point, pick-up/delivery of a customer/vehicle is standard practice at a Mercedes dealership. The fact that this is an exception for Stevinson highlights my issue. Scott and I spoke exactly once on the phone. The call was disconnected and I never heard from him again. To date, I do not even know when to expect the documents for my registration/title. You are reaching out to me in this public forum to save face. Had you done your jobs properly in the first place all of this could have been avoided. This should have been a very easy deal for you. Your team botched it. I stand by my review. Less discerning customers who don't mind a subpar experience may not mind the level of service you offer. Those who expect more should AVOID AVOID AVOID!

Jun 21, 2019 -

StevinsonSucks responded

YES

Jun 22, 2019 -

StevinsonSucks responded

Why do you keep responding to me in this public forum when you have my phone number? Also, this is a site for anonymous reviews. I did not identify myself by name. Why do you feel you have the right to? This is especially peculiar given that you don't bother to identify yourself. THIS is the type of rude, lazy, unprofessional treatment I complained of in my original review. I imagine this the type of response future dissatisfied customers (and I'm sure there will be many) can look forward to from your establishment. If you have any further follow-up regarding this matter you can respond to me directly.

Jun 22, 2019 -

StevinsonSucks responded

Too bad you weren't this diligent when I was in your establish purchasing a vehicle.

Jul 12, 2019 -

Stevinson Lexus of Frederick responded

Hi there, we're glad you had such a wonderful experience with Kasey once again! We appreciate your repeat business and look forward to your next visit! Take care!

June 14, 2019

Purchased used truck with unknown hal damage. I purchased a used truck with unknown hail damage. It couldn't be seen in normal lighting, When I parked it in the garage you couldn't see it, one day More

by carguybrad321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Alengi II
Jun 17, 2019 -

Stevinson Lexus of Frederick responded

Brad, we are pleased to hear your truck was repaired to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 09, 2019

Excellent customer service Very thorough and friendly - goes the extra mile - always. Been take all 3 of our cars there since we purchased them and always get treated well. More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Rogers, Ron Domenico, Joe Baker
Jun 13, 2019 -

Stevinson Lexus of Frederick responded

Hi Linda, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

May 21, 2019

Amazing Kasey was professional and very knowledgeable. I had many questions and he was always available to answer. He really went above and beyond. Thank you! More

by Jwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Goodrich
May 23, 2019 -

Stevinson Lexus of Frederick responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 20, 2019

Worth the 1000 mile trip Thanks Kasey for all the help with our rc300 my wife is very happy we made the trip to see you. Very fast and easy as we had a lot of miles still lef More

by Erin Myogeto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Goodrich
May 23, 2019 -

Stevinson Lexus of Frederick responded

Erin, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 18, 2019

Kacey rocks Kacey Goodrich is a fabulous person to buy a car from. This is my 4th Lexus with him and 3rd Lexus purchased via text. He made it so easy and painless More

by megangoetz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maghan Malloy and Schmitty , Kasey Goodrich
May 21, 2019 -

Stevinson Lexus of Frederick responded

Thank you so much for your positive comments about Stevinson Lexus of Frederick! If you have any further questions, please give us a call. We're always happy to help!

April 25, 2019

Best experience ever!!! VERY impressive and hassle free experience! Honestly, the best I have ever had purchasing a new car. They go above and beyond to make you happy. I wil More

by Ali1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Athen , Kasey Goodrich
Apr 29, 2019 -

Stevinson Lexus of Frederick responded

Best experience ever!!!

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