Stevinson Lexus of Frederick

Amazing customer service...my car had to be in the shop for 2+ weeks and my service consultant (Dwaine Croft) was awesome! He made sure to keep me in the loop with any progress made on my car and went out for 2+ weeks and my service consultant (Dwaine Croft) was awesome! He made sure to keep me in the loop with any progress made on my car and went out of his way to make sure I was well taken care of. Fantastic experience overall. I definitely won't mind going back next time my vehicle needs to be serviced!!! More

I was in Denver when I noticed that the plastic guard in front of the rear wheel was missing a clip and partially hanging off. I stopped by on my way home to Loveland, CO, to see if they could replace the front of the rear wheel was missing a clip and partially hanging off. I stopped by on my way home to Loveland, CO, to see if they could replace the clip or schedule me the next day. To my surprise he responded that he would look at it right away and in less than 10 minutes he was back with my car and the clip had been replaced. A small thing but it was very considerate. While I was there I scheduled the brake replacement for the service bulletin I had at home. Again, they were terrific about scheduling the appointment. Yesterday the service and follow through was truly outstanding. Everything was ready to go as described when I arrived for the appointment. I was very impressed with the detail provided and how wonderful my car looked when they were done. The detail crew put some extra work into cleaning my car. Most importantly the brakes work flawlessly and do not emit dust and make the awful squealing noise when I stop and the car feels safer. One other positive note, every time that I stop in Chris Rogers my sales person always says hello and wants to make sure all is going well.. You guys are the best!! More