Stevinson Lexus of Frederick

I have purchased three cars from this dealership since it opened because the quality of salesmanship and service are unparalleled in my experience (and I have purchased over 40 cars during my life). When m opened because the quality of salesmanship and service are unparalleled in my experience (and I have purchased over 40 cars during my life). When my wife and I enter this dealership we are always welcomed by the receptionist, sales staff and service personnel. Each person expresses a genuine interest in us and in the performance of our cars (LS 460 and RX 330h). Today I had new tires mounted on my LS. Upon arrival we were promptly greeted by Dwaine and Russ who had our loaner car ready to go. When we returned later in the morning our car had been washed, the mats cleaned, tires mounted and was ready to go. This dealership places customer service higher than any I have dealt with previously. Because of this, I recommend Lexus of Frederick and the fine staff to anyone who is interested in driving an outstanding automobile which is backed by every single person who works in that facility. More

I have owned a Lexus before but found that the dealer we purchased from was not very friendly (Not Stevinson a different dealer). There were always little issues or whiny service people, really it got to purchased from was not very friendly (Not Stevinson a different dealer). There were always little issues or whiny service people, really it got to be so I didn't care if I had a warranty I wasn't going back. BUT then I found Stevinson Lexus. What a total opposite of the sorry dealership we had previously experienced!!! They enjoy our company, appreciate our business and they like to build relationships within the Lexus community. Well that is just the tip of the iceberg. These folks are consistent, professional, knowledgeable, fun, relaxed and truly fabulous all the way around. I sincerely love owning my Lexus now that I have someplace to go where I know we will be truly looked after, given great care and service not to mention reliable service, and never a whiney moment. If there is trouble they are all over it making it right, not crying about it. Wow, thanks for being the the bar to which other dealerships can aim for. Wow guys thank you!!!! More

The service and attention at this dealership in Frederick is outstanding. Ask for Russ, he is the best by far "). I have dealt with him since the dealerships opening. Previous, I used the Broadway store (Kun is outstanding. Ask for Russ, he is the best by far "). I have dealt with him since the dealerships opening. Previous, I used the Broadway store (Kuni Lexus)bought both my RX's from them...Frank actually "). They are equally great, but far away from me. Frederick is a short ride north from Thornton and Russ is like a firend right away. Be sure to tell him Jeanie sent you!!! Oh, and if you have a cut or torn leather seat...man...he knows a guy who can make it as close to new as possible, amazing!!!! You won't be dissappointed. More

Amazing customer service...my car had to be in the shop for 2+ weeks and my service consultant (Dwaine Croft) was awesome! He made sure to keep me in the loop with any progress made on my car and went out for 2+ weeks and my service consultant (Dwaine Croft) was awesome! He made sure to keep me in the loop with any progress made on my car and went out of his way to make sure I was well taken care of. Fantastic experience overall. I definitely won't mind going back next time my vehicle needs to be serviced!!! More

I was in Denver when I noticed that the plastic guard in front of the rear wheel was missing a clip and partially hanging off. I stopped by on my way home to Loveland, CO, to see if they could replace the front of the rear wheel was missing a clip and partially hanging off. I stopped by on my way home to Loveland, CO, to see if they could replace the clip or schedule me the next day. To my surprise he responded that he would look at it right away and in less than 10 minutes he was back with my car and the clip had been replaced. A small thing but it was very considerate. While I was there I scheduled the brake replacement for the service bulletin I had at home. Again, they were terrific about scheduling the appointment. Yesterday the service and follow through was truly outstanding. Everything was ready to go as described when I arrived for the appointment. I was very impressed with the detail provided and how wonderful my car looked when they were done. The detail crew put some extra work into cleaning my car. Most importantly the brakes work flawlessly and do not emit dust and make the awful squealing noise when I stop and the car feels safer. One other positive note, every time that I stop in Chris Rogers my sales person always says hello and wants to make sure all is going well.. You guys are the best!! More