Stevinson Lexus of Frederick

As always, a great experience buying a car from Chris Rogers. He is extremely knowledgeable, and works as hard as he can to meet customer expectations. He goes the extra mile to insure satisfaction. I Rogers. He is extremely knowledgeable, and works as hard as he can to meet customer expectations. He goes the extra mile to insure satisfaction. I have recommended him before to others and will continue to do so. This is an outstanding dealership that places customers first. It is no coincidence that I have bought five cars from this dealership and three of them from Chris. More

My first contact with Chris Rogers was by phone and I was immediately made comfortable dealing with Chris long distance. His assistance, knowledge and information were precise and most helpful. When we met immediately made comfortable dealing with Chris long distance. His assistance, knowledge and information were precise and most helpful. When we met to conclude the purchase, Chris was personable and everything he said he would do, was done exactly right. No question, I will be dealing with Chris again, and again. More

We purchased our first RX450H last year from Chris Rogers. It was a wonderful experience. What we didn't know at that time was the care that they would show when just one year after purchasing that Rogers. It was a wonderful experience. What we didn't know at that time was the care that they would show when just one year after purchasing that beautiful car, I would be in an accident that would total the car. The first thing that Chris said when I called him about the accident and possibly needing to replace the car was "Are you ok?" My beautiful RX was totaled and I just walked away with not even a scratch. My husband and I decided at that time that this is an exceptionally safe car and we wanted to get another one ASAP. Chris got all of the information that I might need for replacement costs/valuation for my insurance company. Once the cost of repair surpassed the insurance companies' cut off, Chris and Adam Fedak worked to find a replacement that would have me back on the road again in another safe RX450H. They actually had the car ready to go the next day (it was brought in from another location). We couldn't go down to pick it up until the weekend. Adam spent all of the time necessary going over the things that I still had not figured out about the navigation system and all of the other amazing things that my pretty new car does. He set up my Bluetooth and XM radio controls and when I drove away from the dealership everything "fit" me. We hope that we won't be needing another replacement car soon, but we definitely recommend Chris, Adam and Stevinson to everyone. Overall, it was a very pleasant experience. More

Both Shane and Tim were very professional and showed exceptional vehicle knowledge. They were not at all pushy or "hard-sell", instead doing everything they could to meet my vehicle needs at my price. exceptional vehicle knowledge. They were not at all pushy or "hard-sell", instead doing everything they could to meet my vehicle needs at my price. I would highly recommend either of them to anyone visiting Stevenson Lexus. More

Alex Clarke has gone above and beyond to resolve a Platinum warranty issue I had on my SC430 which I purchased at Stevinson Lexus. Alex is amazing, after two months of his dogged determination, we fin Platinum warranty issue I had on my SC430 which I purchased at Stevinson Lexus. Alex is amazing, after two months of his dogged determination, we finally have our concerns taken care of! He is the best I have ever seen in Customer Service & I would buy my next Lexus at Stevinson Lexus because of Alex even though we now live in the Tucson area. (-: More

Customer focused, honest, hardworking and friendly… I Customer focused, honest, hardworking and friendly… I had the pleasure of purchasing my second Lexus from Stevinson Lexus of Frederick specificall Customer focused, honest, hardworking and friendly… I had the pleasure of purchasing my second Lexus from Stevinson Lexus of Frederick specifically working with Adam Fedak (sales consultant) and Travis Graves (finance). Both of these gentlemen exceeded my already high expectations of Lexus and took my car buying experience to another level. Adam was completely on point from proactive to follow up phone calls, car and service history and taking hours out of his day to cover car features upon pickup. As for Travis; what can I say; usually no buyer ever enjoys talking with finance guy unless you’re dealing with Travis at Stevinson; great finance experience! In this economy it’s refreshing to know that an organization like Stevinson has staff members like Adam and Travis who are dedicated to provide the best service in the industry! I’m looking forward to working with each of these gentlemen in the future; they are outstanding resources for the Lexus name. Thank you both! Bill G More

Chris has sold us 2 new cars and he is an exceptional sales associate. He is very personable and listens to the needs of the customer to help them find a car they need. He is unlike most sales people i sales associate. He is very personable and listens to the needs of the customer to help them find a car they need. He is unlike most sales people in that he truly cares that you are getting the best deal and a car that best suits your needs. He has the approach when you purchase a car from him you are going to come back and buy another years down the road. He definately has a no pressure approach and you never feel or are taken advantage of. I recommended him to my friends and they have had the same type of treatment which is no surprise! More

I had a very positive experience with the service department. Russ Dawson was friendly, professional and he provided all the information I requested. I also appreciated that he did not pressure me department. Russ Dawson was friendly, professional and he provided all the information I requested. I also appreciated that he did not pressure me to choosing any options I was not ready to commit to at the time. More

One of the best assistants I ever had in a car dealership. He bent over back wards to help me get what I needed. I will for sure call him for future work I need on my ES 330 Lexus.. thank you p dealership. He bent over back wards to help me get what I needed. I will for sure call him for future work I need on my ES 330 Lexus.. thank you philip kaimakidis More

Russ Dawson is one of the main reasons I return to Stevenson Lexus to purchase my vehicles. I've purchased 7 vehicles from Stevenson over the years for my family members. I know when I bring in my c Stevenson Lexus to purchase my vehicles. I've purchased 7 vehicles from Stevenson over the years for my family members. I know when I bring in my car per the maintenance plan, Russ makes sure it is done right and that I don't have to "bring it back". He's honest in what needs to be done and ensures I understand what is needed currently, and what will most likely need to be done in the future. More