Stevinson Lexus of Frederick

Great dealership to work with Great service, great value. Kasey is great to work with.I purchase one Lexus from this dealership before, and would willing to come back again in the Great service, great value. Kasey is great to work with.I purchase one Lexus from this dealership before, and would willing to come back again in the future. More

Kacy G Kacy always takes care of us and insures he's met our needs. He's very transparent and up front on his dealings with us and I aprecoate that. Th Kacy always takes care of us and insures he's met our needs. He's very transparent and up front on his dealings with us and I aprecoate that. The service team does a great job as well. I know that if I'm out of town my wife and mother in law are in good hands.. More

Great car purchase experience This is our 7th Lexus, they are amazing cars. But more awesome than the cars are the people at Stevenson Lexus Frederick. Chris Rogers is so kind an This is our 7th Lexus, they are amazing cars. But more awesome than the cars are the people at Stevenson Lexus Frederick. Chris Rogers is so kind and helpful. Thanks again! More

A whole new world My husband and I walked into the Lexus dealership not really knowing what we were getting ourselves into. We've owned 40+ cars in 16 years of marriage My husband and I walked into the Lexus dealership not really knowing what we were getting ourselves into. We've owned 40+ cars in 16 years of marriage but never a Lexus. We were greeted by Chris and that is where the 5 star service began. We had never been treated so well in any dealership before this. From discussing what we were looking for to the test drive to signing the papers it was all exceptional service. We love our car and left feeling like we made a new friend. Thank you Chris for everything! More

Purchased new vehicles I bought this Ls500 is my 6th generations, I love that the manager there so nice ! Kasey Goodrich is the best , he tried to bring the key for you whic I bought this Ls500 is my 6th generations, I love that the manager there so nice ! Kasey Goodrich is the best , he tried to bring the key for you which ever deal you want to be , I’m honesty recommended so many friends to purchase this dealership More

Poor customer service Decided to try Stevinson Lexus of Frederick because of the color combination on the RX350 that was in stock. We decided against that color combo after Decided to try Stevinson Lexus of Frederick because of the color combination on the RX350 that was in stock. We decided against that color combo after seeing it close up.The experience started out great. Test drove two vehicles and they did not have the color combo on the lot. Wes was our salesman and then Scott Howell came over to negotiate the price. The offer was lower then what we wanted and we told Wes that we are far apart. Scott came back and said he wanted to look at my car again to see if the steering box was leaking. If it was, the cost to fix it was around 4K I told him that the car was serviced by Lexus and there is nothing wrong with the car. In my mind it was a insult that we are playing games. One would think they would inspect the car prior to giving a price for a trade in. The next part of the game was that if I used his financing he could give me more for the trade in because he would get a kick back on the loan. I told him I had my own and he said to take his and then pay it off with my financing. I said no. He left and then Wes left and Wes came back and said the would agree to my price. I said great. Wes said that we would fill out the paperwork today and once the car hit the lot it would be under my insurance. I said that would not happen. Wes then in a loud and angry voice said he has done everything he could do and that I was apprehensive from the start. I stood up and walked out. I sent a email to the general manger asking for a call two weeks ago and have not heard a word. More

Excellent service! Thank you Wes Taylor! I was driving through town and in need of a quick oil change. Wes got me right over and Ron, in service, made it happen before Thank you Wes Taylor! I was driving through town and in need of a quick oil change. Wes got me right over and Ron, in service, made it happen before I got back on the road to Texas. My mom was right - outstanding folks all the way from sales to service! Thanks again, Wes & Ron. More