Stevinson Lexus of Frederick

Excellent Experience Right from the first phone call, it was very pleasant to deal with Kasey. He was understanding when I changed my plans at the last minute. He understo Right from the first phone call, it was very pleasant to deal with Kasey. He was understanding when I changed my plans at the last minute. He understood my requirements clearly and did not waste my time showing me cars I would not be interested in. The dealership pricing was up-front and reasonable. The dealership facility was very nice and inviting. Overall, a great experience. I will definitely recommend your dealership and Kasey to my friends. More

Excellent service and a luxury car! I'm returning to Lexus after (mistakenly) trying another luxury car maker. Nothing can compare with Lexus. Every detail of the experience is executed I'm returning to Lexus after (mistakenly) trying another luxury car maker. Nothing can compare with Lexus. Every detail of the experience is executed perfectly, and this dealership is a cut above the rest. Kasey is thorough and patient. From the moment you walk in until you drive away, Kasey works hard to ensure you are in YOUR perfect car. Financing with Alden was smooth, fast, and easy. I can't say enough good things about Stevinson of Frederick. They truly care about their customers! More

Good experience Kasey gave helpful information, was knowledgeable and made my first experience buying a car from a dealer a pleasant one. I appreciated his help and e Kasey gave helpful information, was knowledgeable and made my first experience buying a car from a dealer a pleasant one. I appreciated his help and expertise. More

hustler scott supposed to be general manager of sales. Scott, the general manager of sales is the most rude, ethically challenged person I have ever met during the 60 years of my life. We have purchased a Scott, the general manager of sales is the most rude, ethically challenged person I have ever met during the 60 years of my life. We have purchased at least 10 cars from stevinson lexus. The dealership sent us an email saying they would take 43000 Plus for this car. We drove over 200 miles from Nebraska and now he wants 46000. I showed him the copy of his e-mail. First he claimed it was a mistake and he lowered our trade-in price from 14 to 11 thousand and said he would honor the 43000 for the car after he lowered our trade in value. After dealing with his rude and arrogant behavior we drove back to Nebraska and will not do business with him. More

Kasey Goodrich-trusted profesional Kasey was very helpful with my vehicle purchase. He hadled questions, information and transaction in a professional manner. I would trust him to ass Kasey was very helpful with my vehicle purchase. He hadled questions, information and transaction in a professional manner. I would trust him to assist with my next vehicle purchase. More

Great experience! I came Stevinson Lexus of Frederick to look at a certified/used Lexus I’d seen on the dealer website. From start to finish, I had a great experience. I came Stevinson Lexus of Frederick to look at a certified/used Lexus I’d seen on the dealer website. From start to finish, I had a great experience. My thanks to Dave for the warm greeting and setting me up with Kasey, who made the sale an easy and straightforward decision, to Alden who made the financial transaction smooth and efficient. I’ve been a satisfied Stevinson customer for many years - I came in with my 2005 RX330 and left with a 2015 certified RX350 and couldn’t be happier - the perfect way to start off 2019! More

Great Experience I have purchased at least four or five vehicles through Kasey. He is very easy to work with and is never “pushy”. In particular, I appreciate his wil I have purchased at least four or five vehicles through Kasey. He is very easy to work with and is never “pushy”. In particular, I appreciate his willingness to work with me. I let him know what I am looking for in terms of payments and value and he goes above and beyond to make it work. Overall, I would highly recommend Kasey to anyone looking for a vehicle. Great guy. More

Second Car Bought from Kasey We were looking for a second vehicle. We previously bought from Kasey and had a good experience. Stevinson Lexus always treated us well with our previ We were looking for a second vehicle. We previously bought from Kasey and had a good experience. Stevinson Lexus always treated us well with our previous vehicle. As we were buying an older vehicle this time; we trusted Kasey’s assistance. More

Kasey Goodrich is a cut above Kasey was exceptionally responsive and hard working. He was patient throughout the entire process. I have never worked with an automobile salesperson Kasey was exceptionally responsive and hard working. He was patient throughout the entire process. I have never worked with an automobile salesperson before at any dealership, Lexus or otherwise, who shared his time and expertise as Kasey did. I cannot speak highly enough of Mr. Goodrich. You will NOT be disappointed if you choose to work with him. Respectfully, More

Went above and beyond in making it right UPDATED 12/27/2018: The GM, Scott, reached out to me the very next morning and gave me a sincere apology for how my family had been treated. He was UPDATED 12/27/2018: The GM, Scott, reached out to me the very next morning and gave me a sincere apology for how my family had been treated. He wasn't just talk, though, he also gave us an additional discount on the Sienna and offered to drive it halfway so we didn't have to make another long trip. We took him up on the offer and Jodi delivered the vehicle to us in the parking lot of a Sam's Club a few days later. The windshield is still broken but they've promised to have someone come out to fix it within the next couple weeks, which is perfectly fine with us. Scott and Alden (Finance) also cut us a special deal on the extended warranty. Definitely 5-star service from the GM and Jodi. I have now revised my ratings to be 4 stars across the board (5 stars for their handling of the incident minus 1 star for the incident = 4 stars). --------------------------- Original negative review: Drove 200 miles for a damaged car at wrong trim level Their website advertised a 2014 Sienna Limited. Dave contacted me and then passed me on to Jodi. Before making the 100 mi one-way drive with 3 young kids, I asked for confirmation that the vehicle was fully prepped and ready to go. They said it was. When I arrived, it turned out that it was an XLE, not a Limited. There was also a very large crack in the windshield, approx a foot long. Finally, there was no spare tire. Throughout all of this, Jodi was very helpful and sympathetic. Dave, on the other hand, was not. He merely made excuses, such as labeling the wrong trim "just a typographic error" and claiming "it's not a big deal, there's not a big difference between those trims" (considering the price difference for new Siennas, I'd say Toyota thinks there's a big difference), telling me "we aren't a glass repair shop," and saying that "the car is good to go, with the exception of the windshield" and then later, "I'm not the one that told you over the phone that the car was good to go" (in other words, blame my employee, not me). He also tried to tell me something along the lines of, "we can't wait for every car to be completely repaired before we advertise it on the website." I'm typing this from memory, so these may not be exact quotes, but they are pretty dang close. His whole demeanor the entire time was very defensive and borderline hostile. Unfortunately, Dave is the Used Car Manager, so, he's kind of "The Boss," except he's apparently the kind of boss that takes no responsibility and throws his employees under the bus. In all of the comments above, there was no sympathy and no sense of, "we messed up and I'm really sorry." Instead, all of the comments were given with a defensive attitude and a heavy dose of "why are you bothering me?" He also complained to me that, because we live so far away, it would be a huge hassle to find someone to come replace the windshield if I bought the car, because the local shop they used doesn't service that far out. Gee, so sorry I ruined your day by showing up at your dealership with cash in hand, ready to buy. Oh, at one point, he had also attempted to basically say, "trust our dealership, there's a spare tire somewhere," but thankfully Jodi was willing to actually try and find it with me. Turns out, nope, no spare at all. An empty space where one should go, yes, but no actual spare tire. On our way out, my wife felt strongly that she wanted to tell him how disappointed we were. We basically wasted the entire afternoon getting to their dealership, test driving the van, and trying to find the spare. Part of Dave's response was that customers weren't allowed in the Sales Tower. I reminded him I'd asked for, and was given, permission to enter. His reply was, "I'm not the one that gave you permission." Again, he blamed his employee for giving me permission. What an intrepid "leader." So, to recap, 200 miles round trip, about 7 hours total (includes travel time, test drives, and trying to find the spare), and 3 very cranky kids, all for nothing. The car had the wrong trim, a cracked windshield, and no spare tire. Oh, and the tire pressure warning light was flashing, too. That's a lot of things to have overlooked, I wonder what else they overlooked in their supposedly thorough inspection? The best Dave could do was give empty platitudes like, "I'm sorry you feel that way" (when we told him how upset we were), which basically translates to, "I feel bad that you feel bad, but I take responsibility for nothing." Jodi's awesome. I'd do business with her. But not while she works for Dave, because he never takes responsibility for anything. It's always someone else's fault, usually a lower level employee's fault. Hate to break it to you, Dave, but you're the boss, and the buck stops with you. A sincere apology would have gone a long way, and we might have continued to consider that Sienna and your dealership. Not anymore. Nor are we likely to ever return to this dealership unless they really go above and beyond in making this right. More