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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
969 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 969 reviews

January 01, 2021

Thank you to Cody, who went above and beyond to make sure our first service visit on our new CX-5 was flawless. I would strongly recommend this dealership! More

by ldsdmlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

We’re so pleased to know Cody went above and beyond your expectations! Thank you so much for taking your time to share your recent visit with us at Stevenson-Hendrick Mazda. We will continue to exceed your first experience during your next visit just a flawless!

December 31, 2020

Second purchase from Royce and it was just as seamless as the first. Overall great experience. Will definitely be back for any future car buying needs!! More

by bmj2301
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Brandon, thank you so much for sharing such great feedback on behalf of Royce! We really appreciate you taking your time to share your recent visit at Stevenson-Hendrick Mazda with us & look forward to seeing you again soon in Service where the third time's a charm!

December 31, 2020

My service appointment never took place because the service department wasn’t open when I arrived? I arrived 15 minutes early for my 8:00 am appointment and no one was there to greet me so I waited for More

by Travisnickelson0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No one was there to work with me
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Travis, we really appreciate your earnest feedback on behalf of our Service department and very much care to know more about your reservations. We assure you that any inconsistency would have occurred without our knowledge, or we would have assisted you in any way possible. Please contact our Genera l Manager, Tracy, directly via 910-550-3807 at your earliest convenience to discuss further of how we can better understand your experience.

December 30, 2020

Easy process from start to finish. Got me the truck I wanted and got it to me quick from another dealership. Very satisfied with the whole experience. More

by cmantooth47523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Robbins
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Chris, thank you so much for such kind words on behalf of Jessica - from the time you arrive, we strive to always go above & beyond to deliver your dream drive! We really appreciate you sharing your recent feedback with us & look forward to seeing you soon in Service for a visit just as smooth!

December 28, 2020

I always consistently receive outstanding service on my vehicle from Stevenson -Hendrick in Wilmingyon, NC. I would recommend this dealership to friends and family to purchase their vehicles. More

by henryt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think his name was Trey, sorry.
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Henry, we’re so pleased to have provided you with such an outstanding experience at Stevenson-Hendrick Mazda! Thank you so much for taking your time to share your recent visit with us on behalf of Heather. We look forward to welcoming you & your family again soon in Service!

December 26, 2020

Beautiful new facility! We had a wonderful buying experience, from the test drive in August to the actual purchase in December, our salesperson, Reginald Williams, as well as the sales manager and fi More

by clilypad34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reginald Williams
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Candice, thank you so much for such kind words on behalf of Reggie, especially our brand-new dealership - from the time you arrive, we strive to always go above & beyond for your drive! We really appreciate you sharing your wonderful feedback with us & look forward to seeing you soon in service for a visit just as accommodating!

December 15, 2020

Chris went above & beyond to help us get my brother in law in a car! Able to drive off the lot the same day! He had no credit history, was rejected from other dealers, but Chris made it work. He’s in love More

by cmoff1193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Stokes
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

We're so pleased to know you're both in love with your experience as much as your car - Chris is Stoked to have gone above and beyond your expectations! We really appreciate you taking your time to share such praise with us at Stevenson-Hendrick Mazda & will continue to exceed your first visit in service soon!

December 15, 2020

Outstanding dealership and the service department is great. Very kind , friendly experience and considerate service staff. Love that place. Will highly recommend it for purchase or services. More

by Joyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't recall names but everyone was kind and friendly.
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Joyce, our team is more than appreciative of you sharing such kind words - Stevenson-Hendrick Mazda couldn’t create such a lovely experience without customers like you. Thank you so much for taking your time to share your recent feedback with us & we look forward to seeing you again in service soon for a visit just as courteous!

December 14, 2020

Driving onto the car lot, I was very concerned and extremely nervous about choosing a vehicle after 10 years. My past experience with a dealership and service personnnel was definitely not one I want More

by Ms. Kim S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher and Paul
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Kim, we're so pleased to read such praise on behalf of Christopher, Paul, & our team - no matter your dream car in mind, Stevenson-Hendrick Mazda strives to deliver the most perfect match & unrivaled deal you'll ever find! Thank you so much for taking your time to share such a remarkable experience, especially of our commitment to protect your safety & health. We look forward to seeing you in service soon for a visit just as assuring & personable!

December 14, 2020

Danielle and the people at the dealership were all so helpful in our car buying process! We looked everywhere in town for a few specific makes/models, and Mazda wasn't even on our radar...We didnt know h More

by Gennaleebrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle, Tracy, Paul
Jan 13, 2021 -

Stevenson-Hendrick Mazda of Wilmington responded

Genna, no matter your radar, Stevenson-Hendrick Mazda strives to go above & beyond delivering your perfect experience & car! Thank you so much for taking your time to share such great feedback on behalf of Danielle & Tracy. We look forward to seeing you soon in service for a visit just as personable & assuring!

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