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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 979 reviews

September 21, 2022

Service performed on the new car was excellent! We were told it would take about 90 minutes to apply the interior and exterior protectant and it took exactly 90mi. The car was returned in immacula More

by John and Joy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul F.
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Joy & John, no matter if your brand-new car is out-of-state, you can always rely on Leah, Alex C., Hannah, & Paul for just that out-of-this-world experience you deserve at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share with us & look forward to welcoming you both again soon in Service!

September 21, 2022

Very professional. Keep customer well informed and offer loaner car and courtesy ride. Never an issue. More

by Tmjhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Margaret & Tom, no matter if you're enjoying our loaner or your own Mazda, leave it to Trey ensuring you're safely back to your ride in no time :) We really appreciate you taking your time to share with us & look forward to seeing you both again soon in Service!

September 19, 2022

Extremely helpful and world class service from Royce. Always available to answer my calls and make sure we were taken care of. More

by Tylerhetrickr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Autry
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Tyler, no matter if you're in the store, you can always rely on Royce for just that out-of-this-world experience you deserve :) We really appreciate you taking your time to share with us & look forward to seeing you soon in Service!

September 19, 2022

Trey was very helpful and I felt like he paid attention to me from the initial phone call to the dealership to follow up communications. Dealership was professional and even had some donuts to munch on whi More

by Nibou4078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 21, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Nibou, thank you so much for taking your time to share with us at Stevenson-Hendrick Mazda - you can always rely on Trey for just that sweet experience with donuts sprinkled on top :) We look forward to welcoming you again soon in Service!

September 17, 2022

My 3 past cars have been Mazda. I have been very disappointed with this dealer with whom I worked with when I moved here over 4 years ago. Almost every maintenance service has neede More

by willfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
prefer not to say, not their fault
Sep 21, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Will, we really appreciate your earnest feedback & very much care to know more about your reservations regarding your service. We left a voicemail yesterday & look forward to your return call so we can determine how we can best remedy your experience - please ask for Madison or Jeremiah at your convenience.

Sep 21, 2022 -

willfb responded

I appreciate your inquire into my experience, but again I am taking additional time to follow up on a simple maintenance service. This has happened before. Enough.

September 17, 2022

Professional but approachable staff that makes you very comfortable with the car buying experience. A first class facility through out! More

by Pops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce, Josh C,, Alex C., Brian, Paul, Madison and Jeremiah
Sep 20, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Pops, we're so pleased to know your experience with Royce, Alex C., Josh C., Paul, Brian, Madison, & Jeremiah is first class as your brand-new smokin' gray Miata :) We really appreciate you taking your time to share with us & look forward to welcoming you again soon in Service for a visit just as outstanding!

September 16, 2022

The staff is the best. They will go the extra mile, to be sure, that you will be happy with their service and sales. I could go somewhere else for service, but I trust them More

by Njomelton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex (male) and Jeremiah
Sep 20, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Nancy, at Stevenson-Hendrick Mazda, you can always rely on Alex T., Alex C., Madison, Brian Logan, TJ, Kyle, Trey, & Jeremiah to always go the extra mile to make you smile :) We really appreciate you taking your time to share such rocking feedback with us & look for forward to welcoming you again soon in Service!

September 14, 2022

My wife and I just purchased a new Mazda CX-9 Touring AWD. Although the vehicle that we wanted was not available in Wilmington, Leah and Alex were able to find a vehicle that met our exact requirements a More

by John and Joy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah, Alex, Hannah and Paul
Sep 18, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Joy & John, no matter if your brand-new car is out-of-state, you can always rely on Leah, Alex C., Hannah, & Paul for just that out-of-this-world experience you deserve at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share with us & look forward to welcoming you both again soon in Service!

September 13, 2022

Service on my Subaru Outback was efficiently completed while I relaxed in a comfortable waiting area. More

by rielizwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey and team
Sep 17, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Rob, thank you so much for taking your time to share with us - you can always rely on Trey & Kyle to ensure you're as comfortable in your car as during your service! We look forward to seeing you again soon in Service!

September 12, 2022

Trey was very helpful and courteous and kept me updated. Enjoyed working with him. Pleased with the service. However, the car was not sanitized upon my arrival. I had to do that myself. It was not a big pro More

by kmcclainlandscaping
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 15, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Kenneth, we're so pleased to know your experience with Trey is as enjoyable as your CX5 drives :) Please let us know how we can best accommodate you during your next visit - we offer extra, complimentary sanitization upon request alongside our in-store measures as we take pride in our Hendrick standards!

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