Back

Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
953 Reviews

5911 Market St

Wilmington, NC

28405

Directions

By Type

Showing 953 reviews

September 27, 2022

Service department was great. They spent time to get everything they possibly could to be covered by the life time warranty I got when I purchased my vehicle several years ago. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Oct 01, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Todd, at Stevenson-Hendrick Mazda, Trey has you covered with just that lifetime of stellar service that you & your Mazda3 deserve ;) We really appreciate you taking your time to share with us & look forward to seeing you again soon in Service!

September 23, 2022

Nabil was the best new car sales person I have dealt with out of all the 30 new cars I have purchased. He found a way to completely remove ever hiccup that could have possibly happen. Smooth transaction fr More

by Neal Johnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nabil
Sep 26, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Neal, the only way to get rid of hiccups is with just that incredible experience with Nabil & Adrian at Stevenson-Hendrick Mazda ;) We really appreciate you taking your time to share such praise with us & look forward to seeing you again soon in Service for a visit just as bubbly!

September 21, 2022

Everything went smoothly. They took our car into the service area as soon as we arrived. Very efficient and friendly!! Thank you!! More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey and Aidan
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Kathy & Leo, we're so pleased to know your experience with Trey & Aidan is as smooth as both your Mazdas drive :) We look forward to welcoming you again soon in Service!!

September 21, 2022

An absolute pleasure every time I need service. They always keep you updated on the status of your service. Thank you. More

by graceadelaide
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Grace, at Stevenson-Hendrick Mazda, Trey & our team ensure you & your car are healthy for loops on the road, never out-of-the-loop in amazing communication ;) We really appreciate you taking your time to share with us & look forward seeing you again soon in Service!

September 21, 2022

Service performed on the new car was excellent! We were told it would take about 90 minutes to apply the interior and exterior protectant and it took exactly 90mi. The car was returned in immacula More

by John and Joy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul F.
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Joy & John, no matter if your brand-new car is out-of-state, you can always rely on Leah, Alex C., Hannah, & Paul for just that out-of-this-world experience you deserve at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share with us & look forward to welcoming you both again soon in Service!

September 21, 2022

Very professional. Keep customer well informed and offer loaner car and courtesy ride. Never an issue. More

by Tmjhall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Margaret & Tom, no matter if you're enjoying our loaner or your own Mazda, leave it to Trey ensuring you're safely back to your ride in no time :) We really appreciate you taking your time to share with us & look forward to seeing you both again soon in Service!

September 19, 2022

Trey was very helpful and I felt like he paid attention to me from the initial phone call to the dealership to follow up communications. Dealership was professional and even had some donuts to munch on whi More

by Nibou4078
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey
Sep 21, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Nibou, thank you so much for taking your time to share with us at Stevenson-Hendrick Mazda - you can always rely on Trey for just that sweet experience with donuts sprinkled on top :) We look forward to welcoming you again soon in Service!

September 19, 2022

Extremely helpful and world class service from Royce. Always available to answer my calls and make sure we were taken care of. More

by Tylerhetrickr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce Autry
Sep 23, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Tyler, no matter if you're in the store, you can always rely on Royce for just that out-of-this-world experience you deserve :) We really appreciate you taking your time to share with us & look forward to seeing you soon in Service!

September 17, 2022

My 3 past cars have been Mazda. I have been very disappointed with this dealer with whom I worked with when I moved here over 4 years ago. Almost every maintenance service has neede More

by willfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
prefer not to say, not their fault
Sep 21, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Will, we really appreciate your earnest feedback & very much care to know more about your reservations regarding your service. We left a voicemail yesterday & look forward to your return call so we can determine how we can best remedy your experience - please ask for Madison or Jeremiah at your convenience.

Sep 21, 2022 -

willfb responded

I appreciate your inquire into my experience, but again I am taking additional time to follow up on a simple maintenance service. This has happened before. Enough.

September 17, 2022

Professional but approachable staff that makes you very comfortable with the car buying experience. A first class facility through out! More

by Pops
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Royce, Josh C,, Alex C., Brian, Paul, Madison and Jeremiah
Sep 20, 2022 -

Stevenson-Hendrick Mazda of Wilmington responded

Pops, we're so pleased to know your experience with Royce, Alex C., Josh C., Paul, Brian, Madison, & Jeremiah is first class as your brand-new smokin' gray Miata :) We really appreciate you taking your time to share with us & look forward to welcoming you again soon in Service for a visit just as outstanding!

...
41
...