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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
979 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 979 reviews

March 03, 2023

Excellent in sales, finance, service and overall customer service. I have not had one negative experience and am on my second car from them. I love my Mazda CX-5 and I enjoy going to the dealership - that’s More

by Angelamjones1938
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leah, Brian, Paul, Aidan, & Trey
Mar 06, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Angela, from the start at Stevenson-Hendrick Mazda, you can trust that Leah, Brian, Jared, Paul, Aidan, & Trey are never finished ensuring just that 100% commitment you deserve :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

March 03, 2023

This dealership is reliable, informative and has wonderful customer service! I plan to continue to work with them in the future and will recommend others to them. A special thanks to Kyle in service More

by Laurensess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Mar 06, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Lauren, thank you so much for taking your time to share - you can always rely on Alex C. & Kyle to ensure just that special experience you deserve at Stevenson-Hendrick Mazda! We look forward to welcoming you again soon in Service!

February 20, 2023

Royce my sales person went above beyond from the start to handing over the keys. I felt comfortable incredibly comfortable through every step of the process The whole team Royce, Madison, Kayleigh, Tracie More

by Heyde
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Royce, Madison, Kayleigh, Tracie, TJ and other fantastic team members
Feb 23, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Dee, wow wow wow! Thank you so much for taking your time to share such praise - from the start to handing over the keys, you unlocked just that incredible experience that you deserve with Royce, Madison, Kayleigh, Adam, Tracy, TJ, & Josh at Stevenson-Hendrick Mazda ;) We look forward to welcoming you again soon in Service!

February 17, 2023

Rick Cecil was absolutely amazing. Helped wih everything and took care of my every need More

by Matyice47
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Cecil
Feb 22, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Dana, we're so pleased to know your experience with Rick, Jared, & Brian is as absolutely amazing as your brand-new Mazda6 :) We look forward to welcoming you again soon in Service!

February 16, 2023

I appreciate Aidan Sisco for helping me with my car and fixing me insight on any problems! More

by Ajmcclammy21
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Sisco
Feb 18, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Alenthia, thank you so much for taking your time to share with us at Stevenson-Hendrick Mazda - you can always rely on Aidan to ensure just that super visit saving you time & money :) We look forward to welcoming you again soon in Service!

February 13, 2023

My salesman, Parker, was no pressure and no nonsense. He allowed me to test drive several cars while just informing me of the technology and options allowing me to have time to make my decision in my own More

by swellseeker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Parker
Feb 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Dale, we really appreciate you taking your time to share with us on behalf of Parker, Brian, & Josh - at Stevenson-Hendrick Mazda, the only pressure stays in our tires ;) We look forward to welcoming you again soon in Service for a visit just as informative!

February 12, 2023

The people are all first class and that includes the vehicle technicians. Great work. The communication is during the service process is outstanding. More

by Steve Milford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle & Trey
Feb 13, 2023 -

Steve Milford responded

First class dealership.

Feb 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Steve, thank you for taking your time to share - you can always rely on Kyle, Trey, Caleb, Andrew, Olli, & Jake to ensure your experience is as first class as your CX5 ;) We look forward to seeing you again soon in Service!

February 11, 2023

Did a great job with the deal, not pushy at all. I would recommend them More

by Thebutcherbsm1956
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alax and Jared
Feb 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Gary, thank you so much for taking your time to share on behalf of Alex T., Jared, & Jeremiah - at Stevenson-Hendrick Mazda, the only push is on your bells & whistles in your brand-new truck ;) We look forward to seeing you again soon in Service!

February 11, 2023

Didn't fix my problem that I brought when it was under warranty now no warranty left problem reoccurred try to blame an electrical problem on Miles driven makes no sense I had a terrible experience More

by Mikewassup
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Don't know
Feb 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Mike, we appreciate your earnest feedback. I couldn't find your name in our system - it is very important for us to understand where we fell short & how we can help remedy your experience. Please call 910-350-1650 & ask for Jeremiah or Madison at your convenience.

February 11, 2023

Both Aidan and Trey in the Service Department ensured that I was receiving excellent efficient service. They were both helpful, knowledgeable, and friendly. More

by Brookz1127
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Aidan and Trey
Feb 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Robert, we're so pleased to know your experience with Aidan & Trey is as efficient as your Mazda CX9 drives :) We look forward to welcoming you again soon in Service!

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