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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
953 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 953 reviews

December 12, 2023

The service staff was friendly and helpful. I didn't like being charged $35.00 to change a filter that took less than 8 minutes. More

by rrreidar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
Dec 15, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Robert, thank you very much for taking your time to share with us - we're so pleased to know you enjoy our welcoming atmosphere we strive to provide to you :) We understand how this could come across for a maintenance item in comparison to a more labor-intensive repair given that you fortunately have our maintenance plan that has always been charged at a discounted rate. The Air Filter inspection is part of your complimentary Multi-Point Inspection & as with all other recommendations; you are only ever charged for this time if approved for replacement. We will utilize your earnest feedback to identify improvements & look forward to welcoming you again soon in Service!

December 11, 2023

Very polite, precise and to the point About what services I needed. Was very easy to talk to and very understanding. He felt what I needed as if he was standing on my side of the counter. Adian is on top of More

by patanejeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adian
Dec 13, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Jeff, at Stevenson-Hendrick Mazda, you can always rely on Aidan to be on top of his game so you can win just that stellar experience you deserve :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

November 28, 2023

I drove 3 1/2 hours from kannapolis and got a better deal and was treated better than the hour that I spent yesterday at the Toyota dealership in Concord . CJ and Jared were really easy to deal with. More

by Paulallen6175
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tj ,Jared and Mabil
Dec 01, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Paul, just as we appreciate you taking your time to drive to us, you can always rely on TJ H., Sara, Nabil, & Jared to go the extra mile to ensure just that great experience you deserve :) We look forward to welcoming you again soon!!

November 26, 2023

The dealership is very comfortable and clean. The staff friendly and professional. Kyle Peterson was extremely helpful during my first visit for service. More

by John.bonge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Peterson
Nov 30, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Pamela & John, we're so pleased to know you're as comfortable in your brand-new ride as you are at our state-of-the-art dealership with TJ H., Jared, Josh C., Paul, & Kyle :) We look forward to welcoming you again soon in Service!

November 24, 2023

Both TJs are most excellent 👍. Personality makes all the difference in the world. They nailed it!!!! More

by meltonevans7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ Hobbs and TJ Tate
Nov 26, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Melton, thank you so much for taking your time to share such stellar feedback - double the TJs, double the awesomeness ;) We look forward to welcoming you again soon in Service for a visit just as excellent!

November 22, 2023

They were amazing people! They helped us out so much and answered all of our questions. Very very very amazing people there would definitely make the drive there again if we e More

by Dayanara Benitez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will P. & Logan
Nov 26, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Dayanara, at Stevenson-Hendrick Mazda, you never have to question that Will P. & Logan are your answer to any of your car needs :) We appreciate you taking your time to share & look forward to welcoming you when the time comes!

November 22, 2023

When buying my first car the experience was very simple and everyone there was so welcoming! More

by peytonguyton04
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Onyx,Nico,Jared
Nov 26, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Peyton, although it's your first, you can always rely on Onyx, Niko, Jared, Nabil, & Logan for a lifetime of just that stellar experience :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

November 19, 2023

Sara and Alex did an amazing job in helping me with my purchase today at mazda More

by won_by_another
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 25, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Alysa, we're so pleased to know your experience with Alex LP, Sara, & Tracy is as amazing as your brand-new car drives :) We look forward to welcoming you again soon in Service!

November 15, 2023

I recently purchased a vehicle from Wilmington Mazda. Great service and did not feel pressured at all to make a decision. Alex was a good guy and very patient. Highly recommend him! He calls me every we More

by Urielsantos4135
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex
Nov 17, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Uriel, thank you so much for taking your time to share on behalf of Alex LP., Paul, Natalia, Josh C., Madison, Trey, & Aidan - at Stevenson-Hendrick Mazda, the only pressure stays in our tires ;) We look forward to welcoming you again soon in Service!

November 14, 2023

Kyle in the service dept was simply amazing! He took my strange description of what was going on and in a small amount of time was able to give me bad news with good news. The top notch mecha More

by Carol M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Nov 17, 2023 -

Stevenson-Hendrick Mazda of Wilmington responded

Carol, although your repair was completed in half the estimated time, you can always rely on Kyle, Jeremiah, & Trey for just that fully amazing experience every time at Stevenson-Hendrick Mazda :) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

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