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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
969 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 969 reviews

February 16, 2024

Always expecting top service. The team is working together and offers sound service and advice. More

by LHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Feb 20, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Lothar, your overall satisfaction is always our top priority at Stevenson-Hendrick Mazda with Trey! We appreciate you taking your time to share & look forward to seeing you again soon in Service!

February 14, 2024

Excellent Customer Service, great employees and fast thorough servicing of your vehicle. I highly recommend Stevenson-Hendrick Mazda of Wilmington dealership for sales and service. More

by robert14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan
Feb 17, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Robert, we're so pleased to know your experience with Royce, Jared, Trey, & Aidan is as fast as your brand-new CX-5 drives ;) We look forward to welcoming you again soon in Service!

February 14, 2024

Everyone was so nice and took time to answer any questions I had and put a lot of time and effort into finding the car I wanted. More

by Dstone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian, Mike, Jared, Tracy, and a young lady who explained the apps and car features to me.
Feb 17, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Dawn, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, you never have to question that you'll receive just that 5-star experience with Mike, Brian, Jared, Tracy, & Kayleigh at Stevenson-Hendrick Mazda:) We look forward to welcoming you again soon in Service!

February 14, 2024

The sales team doesn’t pressure you. The service team is the BEST!! Especially Trey, Kyle, Aidan and everyone else there! More

by jlmercer72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Aiden, Trey, Royce
Feb 17, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Jennifer, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, the only pressure stays in our tires with Royce, Kyle, Aidan, & Trey;) We look forward to welcoming you again soon in Service!

February 11, 2024

I would absolutely rate my experience a 10/10. They made this transaction so smooth and seamless. I would recommend this dealer and this team to anyone and everyone I know. More

by joshua.milgrim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sadie Bora
Feb 14, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Joshua, we're so pleased to know your experience with Sara, Tracy, Sadie, Paul, Brian, Parker, & Aidan is as smooth as your brand-new CX-5 drives :) We look forward to welcoming you again soon in Service!

February 05, 2024

Super helpful very knowledgeable. Went the extra mile for what I wanted. always went the extra mile had great follow up I would recommend them and this dealership to anyone More

by Ellenwclayton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex, lauren
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Ellen, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, you can always rely on Alex C. & Lauren to go the extra mile to ensure you're driving in style! We look forward to welcoming you again soon in Service!

February 05, 2024

I wanted a car but said call me tomorrow while I sleep on it. Sales guy called next day to confirm. When I got there he said new car was sold then tried to sell me what I did not want. Then claimed I did not More

by Quality
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
so unimpressed I forgot
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

We appreciate you taking your time to share & very much care to address this situation but need more information to do so. Mazda absolutely has a Military Appreciation program for Veterans & apologize for any confusion - at your convenience, please contact us at 910-350-1650 to discuss further of how we can better understand your experience & have the opportunity to rectify. Thank you!

February 05, 2024

This is the best dealership I have been to. When you walk in no one is pressuring you to buy anything but everyone is more than happy to help you with anything you need. You don’t feel pressure More

by dlatulip23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia, Lauren, Kyle, Parker
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Desiree, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, you can always trust the only pressure stays in our tires with Amelia, Lauren, Parker, Alex C., Kyle, & Aidan ;) We look forward to welcoming you again soon in Service!

February 05, 2024

Check Engine light came on in my 2014 CX90 at about 80,000 miles. Due to a water pump failure, coolant had gotten into the engine and damaged it to the extent it had to be replaced. Installed a rebui More

by wjbest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Sisco
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

William, no matter the light that comes on, you can always trust Aidan, Kyle, Trey, & our team at Stevenson-Hendrick Mazda to work hard to light up your day & have you safely on your way ;) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

February 04, 2024

Great service department. Super attentive. Always on time with the service. Good people to do business with. More

by Lhh4107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 12, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Your overall satisfaction is always our top priority at Stevenson-Hendrick Mazda with Kyle! We really appreciate you taking your time to share & look forward to seeing you again soon in Service!

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