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Stevenson-Hendrick Mazda of Wilmington

Wilmington, NC

4.9
953 Reviews

5911 Market St

Wilmington, NC

28405

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Showing 953 reviews

February 05, 2024

I wanted a car but said call me tomorrow while I sleep on it. Sales guy called next day to confirm. When I got there he said new car was sold then tried to sell me what I did not want. Then claimed I did not More

by Quality
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
so unimpressed I forgot
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

We appreciate you taking your time to share & very much care to address this situation but need more information to do so. Mazda absolutely has a Military Appreciation program for Veterans & apologize for any confusion - at your convenience, please contact us at 910-350-1650 to discuss further of how we can better understand your experience & have the opportunity to rectify. Thank you!

February 05, 2024

This is the best dealership I have been to. When you walk in no one is pressuring you to buy anything but everyone is more than happy to help you with anything you need. You don’t feel pressure More

by dlatulip23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia, Lauren, Kyle, Parker
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Desiree, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, you can always trust the only pressure stays in our tires with Amelia, Lauren, Parker, Alex C., Kyle, & Aidan ;) We look forward to welcoming you again soon in Service!

February 05, 2024

Check Engine light came on in my 2014 CX90 at about 80,000 miles. Due to a water pump failure, coolant had gotten into the engine and damaged it to the extent it had to be replaced. Installed a rebui More

by wjbest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Sisco
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

William, no matter the light that comes on, you can always trust Aidan, Kyle, Trey, & our team at Stevenson-Hendrick Mazda to work hard to light up your day & have you safely on your way ;) We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

February 04, 2024

Great service department. Super attentive. Always on time with the service. Good people to do business with. More

by Lhh4107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Feb 12, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Your overall satisfaction is always our top priority at Stevenson-Hendrick Mazda with Kyle! We really appreciate you taking your time to share & look forward to seeing you again soon in Service!

February 03, 2024

Like this location because they have always been courteous and respectful. During the buying process I never felt pressured. The process was also quick and easy. More

by Mic67us
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Bora Sales Associate, sorry I hate I don’t remember anyone else’s name, but they were great too
Feb 08, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Michelle, thank you so much for taking your time to share - at Stevenson-Hendrick Mazda, you can always trust the only pressure stays in our tires with Lauren & Paul ;) We look forward to welcoming you again soon in Service!

January 31, 2024

Bryce Barnes was an exceptional partner in the car buying process. He was knowledgeable, friendly, and listened to what we needed and matched us with the right fit very quickly. Can’t say enough good things More

by Sb888
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryce Barnes
Feb 04, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Sophia & William, just as you enjoy how Bryce & Brian listen to your needs, now you can enjoy listening to your awesome new speakers in your Carbon CX-5😎 We really appreciate you taking your time to share & look forward to welcoming you again soon in Service!

January 26, 2024

Great help and service in finding the best rate and getting the best deal possible. More

by hjones7900
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
onyx paul logan
Feb 02, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Hunter, at Stevenson-Hendrick Mazda, you can always rely on Onyx, Niko, Paul, & Logan to strive to lower your rate but never your 5-star experience you deserve ;) We really appreciate you taking your time to share & look forward to seeing you again soon in Service!

January 24, 2024

Service was excellent, staff were all friendly and welcoming. Royce helped me with finding the right car for me. The process was smooth and quick. Brian went over the vehicle financing process, as wel More

by Gsrockwell910
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Royce, Madison, Brian
Jan 26, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Gavin, we're so pleased to know your experience with Royce, Madison, & Brian is as smooth & quick as your brand-new Mazda3 drives :) We look forward to welcoming you & your family again soon in Service!

January 20, 2024

Parker and Alex did so much for me getting the car I needed for my family. They went above and beyond! All I can say is they are angels and I am blessed to have the help I got!!! More

by Lynnsantana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker and Alex
Jan 26, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Lynn, thank you so much for taking your time to share on behalf of Parker, Alex LP, & Brian - from our teammates to cars, you can always rely on us at Stevenson-Hendrick Mazda to halo just that miracle of an experience that you deserve🥰 We look forward to welcoming you again soon in Service!

January 20, 2024

I always have a great experience when I take my CX5 to this dealership for service. Everyone is very nice and they communicate exactly when everything will happen. I never have to guess if my car will be More

by kjpuri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aidan, Trey, & Kyle
Jan 26, 2024 -

Stevenson-Hendrick Mazda of Wilmington responded

Kate, we're so pleased to know your experience with Aidan, Trey, & Kyle is as timeless as your brand-new CX-5 drives :) We look forward to welcoming you again soon in Service for a visit just as stellar!

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