Steve's Hometown Toyota

I just purchased a new RAV4 Hybrid from Steve's Hometown Toyota, and the entire experience was top-notch! From the moment I walked in, the team made me feel valued and well taken care of. My salesperson, Ju Toyota, and the entire experience was top-notch! From the moment I walked in, the team made me feel valued and well taken care of. My salesperson, Junior, was extremely personable and helpful, taking the time to understand exactly what I was looking for and answering all my questions with patience and expertise. I never felt rushed or pressured, making the process much more enjoyable. When it came time to finalize everything, the finance department was impressively efficient, ensuring the paperwork was smooth and stress-free. I’m thrilled with my new RAV4 Hybrid! More

My time at this dealership was quite good and very timely. Would not hesitate about future appointments and there outcome timely. Would not hesitate about future appointments and there outcome More

Outstanding from start to finish. The service department is the best in the TV. As long as they maintain this high level I will always drive a Toyota. Thanks Tony for all your good ad The service department is the best in the TV. As long as they maintain this high level I will always drive a Toyota. Thanks Tony for all your good advice. More

The overall dealership experience was mixed. Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt Pricing and trade-in were above average. The Sales department's job is to maximize sales price, either through add-ons or low trade in value. I felt the trade in value was very fair and after some back and forth the add-ons were negotiated out of the pricing. The vehicle was in transit so I put down a non-refundable deposit. It was after this that things went a little south. The requests I made, such as not allowing test drives and not installing add-ons were acknowledged and I was told the service/sales departments would be made aware of these requests. Upon delivery and pickup of our new vehicle it was apparent that these requests were never passed along. None of these were show-stoppers and we took delivery of the vehicle and drove home. I believe that this lack of communication was not intentional and that, well, dealerships get busy and things do get dropped. I did a follow-up with the dealership leadership and came away feeling that every, yes every, concern/issue I had experienced was heard. The leadership did a fact finding (as they should) to verify that my version was supported by the people I interacted with. They went further and let me know that additional procedures had been put in place to ensure that communications between departments within the dealership would be added to the checkoff list of pre inspection items before delivery to the customer. Overall I would do business with Hometown Toyota again, and would work with the same people. More

Have always been great to work with. The products are reliable and the service department is easy to work with. The products are reliable and the service department is easy to work with. More

Staff are always very pleasant and professional. Able to get in right away for service repairs. Able to get in right away for service repairs. More

Thank you for a great car with the bells and whistles I wanted! Junior was a great salesman! wanted! Junior was a great salesman! More

You were all very kind and helpful to me. The car you sent me home with was fun to drive. The car you sent me home with was fun to drive. More