Steve's Hometown Toyota

I understand that times are crazy and I also understand the concept of supply and demand. However, I received a quote of MSRP plus documentation fees from TrueCar.com but this dealership would not accept the concept of supply and demand. However, I received a quote of MSRP plus documentation fees from TrueCar.com but this dealership would not accept it. They stayed that all cars sell for at least $2000.00 over MSRP. Of the dealership can get that price, I say good for them and I have no problem with them trying to get as much profit as they can. What I am angry about is that they shouldn't have a business relationship with TrueCar if they are not going to honor their commitment. I don't know if the dealership messed up or TrueCar but measures should be taken to correct any future mistakes such as this. More

I was able to get an appointment for service the next day when by normal dealer wouldn't even try to work with me to get me in any sooner than 1 month out. The service department was terrific in keeping me when by normal dealer wouldn't even try to work with me to get me in any sooner than 1 month out. The service department was terrific in keeping me informed and working with me in saving money and getting everything I need for my vehicle to keep me safe on the road. I recommend this dealer to everyone 👌 More

Fast friendly and affordable service. Informative about upcoming recommended services and when it should be done. upcoming recommended services and when it should be done. More

The service was excellent. My truck run great. They always will have my business . Good atmosphere. always will have my business . Good atmosphere. More

Worked with Mike via email and found the 4Runner I wanted that they had coming in in a few weeks. Got down to there wanting to see my trade in. Took my 2007 4Runner over to them. I live 45 minutes away. We g that they had coming in in a few weeks. Got down to there wanting to see my trade in. Took my 2007 4Runner over to them. I live 45 minutes away. We got to a agreed upon trade value. After a few back and forth we settled on a price which I signed for. Low and behold the sales manager came out and told me there had been a mixup the cost I agreed to was for a different 4Runner that didn’t have what I wanted. Beware bait and switch. Mike offered before I came over to pay for my gas. But when they switched cars no gas no apology. Very disappointed in this dealership. More

Had appointment for oil change told them I was in a hurry. They said 1 hour. Hour later never touched my car. Why bother hurry. They said 1 hour. Hour later never touched my car. Why bother More

Dishonest and deceptive sales tactics. Dealership took a deposit on a Tacoma pre-order and Carlos repeatedly told me that their price would be comparable to pricing at nearby dealerships, in Nampa and Boise deposit on a Tacoma pre-order and Carlos repeatedly told me that their price would be comparable to pricing at nearby dealerships, in Nampa and Boise. After asking for the actual final price for 2 weeks and being ignored, I finally got a different contact from the TrueCar site. I emailed him, and he also never responded. Several days later “Les” called me and I told him of my frustration that Carlos had repeatedly told me that pricing on the vehicle would be competitive to nearby dealerships but failed to give me an actual price for weeks. On the phone Les made no mention that the price would be diffferent than promised by Carlos, and assured me he would be available if I had any questions. He emailed me a price which was thousands over nearby pricing. When I tried to call back right away he didn’t take my call and didn’t return my messages. I finally called back at the end of the day and asked to hold until he was available. Over the course of 25 minutes on hold he was “just stepped out”, “on the phone with another customer”, and “on a conference call”. They finally transferred me to another individual, who confirmed that they had decided to up the price of the truck due to demand, after I had placed a deposit on it. Textbook scam; give a verbal price promise, accept a deposit, ignore repeated requests for pricing in writing, bounce from salesman to salesman, each with different excuses. One of them even tried to tell me that the reason for the price change and their inability to quote me an upfront price is because the VIN on the vehicle is different than the VIN that they report to the DMV. He’s either full of it, or needs to be investigated, dealers cannot change VINs or report different VINs to the DMV. Went to a competitor and put a deposit on a nearly identical truck, with the additional option of LED headlights, for $2408 less. do your research, shop around, and don’t trust a word these scammers say unless you get it in writing!! More

I gave all my information to the sales person. He said he would contact me the next morning, but he never did. Common courtesy would have been nice. As it turned out I was able to find a used vehicle th he would contact me the next morning, but he never did. Common courtesy would have been nice. As it turned out I was able to find a used vehicle the next day somewhere else that was less mileage and more expensive More

I purchased a car in November of 2019, it was the worst experience of my life. Not only did they take advantage of this disabled veteran, they sold me a lemon. experience of my life. Not only did they take advantage of this disabled veteran, they sold me a lemon. More

Steve’s Hometown Toyota in Ontario, Oregon consistently provides excellent customer service! We have purchased new and used vehicles through this dealership, and have used the service department for repair provides excellent customer service! We have purchased new and used vehicles through this dealership, and have used the service department for repairs. More