Steve Schmitt Chevrolet Buick GMC

Check engine light emission system codes. Check engine light. Said needed software update. I went there twice and they couldn’t upload updates. Waste of time and travel. emission system codes. Check engine light. Said needed software update. I went there twice and they couldn’t upload updates. Waste of time and travel. More

service area Service area needs some customer service training..We have a great salesman, Mike McBride.....Have bought many cars and trucks from him and have alway Service area needs some customer service training..We have a great salesman, Mike McBride.....Have bought many cars and trucks from him and have always left happy. Always takes care of any problem we might have More

Not very good this time We had an issue with a tire that the dealer installed. Called on a Monday to make an appointment and was explaining our situation/issue. Was asked if We had an issue with a tire that the dealer installed. Called on a Monday to make an appointment and was explaining our situation/issue. Was asked if I was sure it was low. My response was "yes, you could see that it was low and our check tire pressure light was on." I was then informed that you can't trust the sensors. I asked if it is a bad tire by some chance if it is covered? Tires less than a year old. He said he can't say if it is without looking at it, but it would probably be prorated. He said if it is a nail or something that we would have to pay, which I understand. Was pretty much talked to like I didn't know what I was doing, or as if I didn't know much about tires/vehicles. We decided that the appointment would be a week from Monday at 10. Got an email that evening saying we missed our appointment. Called Tuesday to find out what was going on. Talked to a different person and explained the appointment with him and he said, "he put you down for the wrong day, I fixed it." Monday comes around and my wife gets there early. They get the vehicle in and at 11, she still hasn't heard anything. She said that her name never showed up on the screen. She was there for an hour and was never told anything. I call up there and attempted to speak with the service manager. There were 2 attempts made with negative results. Was told he was with a customer (which is understandable). Spoke with Karen, the receptionist. She asked if there was anything she could help me with. I went through everything with her and told her that I don't want to speak with the advisors and that she has been waiting an hour, not even knowing if they started. She was VERY NICE, HELPFUL AND APOLOGETIC. She said that she would personally try and figure out what was going on. She was the most helpful. It ended up being a nail in the tire. Overall, it was a terrible experience. We come here for all our service needs, but have been having bad experiences lately. I don't know if they are getting new people and they don't care or if they are trying to run customers away. More

Leroy Hulsebus customer service Leroy’s customer service skills were outstanding! Came in with issue on. Friday afternoon, and he took care of me immediately! I was very impressed! Leroy’s customer service skills were outstanding! Came in with issue on. Friday afternoon, and he took care of me immediately! I was very impressed! More

Recent investigation and updated bulletin install Had an issue with my 2017 GMC Denali. Had this same issue with a 2015 GMC Denali. It felt like I was driving on rumble strips at certain speeds. On th Had an issue with my 2017 GMC Denali. Had this same issue with a 2015 GMC Denali. It felt like I was driving on rumble strips at certain speeds. On the 2015 GMC replaced the torque converter. On this 2017 truck was checked and it was noted that a bulletin 16-na-175 had just come out from General Motors to flush trans fluid and cooler lines, replace trans filter and fill trans fluid. Test drove. Have driven it now 300+ miles and it seems better responsive as well as no rumble at any speed. Will continue to monitor. Leroy Hulsebus understood my issue and provided excellent service. Very much appreciated. More

New car purchase Bryan Horner and Chris in finance were both very helpful and kind. They were willing to answer any questions and made me feel confident i had made a Bryan Horner and Chris in finance were both very helpful and kind. They were willing to answer any questions and made me feel confident i had made a wise decision. More

Friendly Salesman and Great Customer Service! this was my first time buying a new car. Bryan and Chris did everything in their power to get me the best deal and to make sure I understood every ste this was my first time buying a new car. Bryan and Chris did everything in their power to get me the best deal and to make sure I understood every step of the transaction. I could not be happier with my overall experience! More

Almost pleased with service Fantastic customer service and auto service! I have never had a bad experience with Steve Schmitt. I have purchased 4 vehicles from them and I will c Fantastic customer service and auto service! I have never had a bad experience with Steve Schmitt. I have purchased 4 vehicles from them and I will continue. More

Great experience 😁 Gary and Kai were awesome! They both went above and beyond. We were in and out just like that and driving my car the next day. Thanks for everything! Gary and Kai were awesome! They both went above and beyond. We were in and out just like that and driving my car the next day. Thanks for everything! More

Vickey Bledsoe From the receptionist who is very welcoming, the girl that sets the service time, to the guys in service area .they are great no matter why car I brin From the receptionist who is very welcoming, the girl that sets the service time, to the guys in service area .they are great no matter why car I bring in..and I have 4 cars that you service. Bob also took the time to help me with the radio, navigation and telling what all the symbols we're for on my 2016 GMC Acadia. He did not have to do that but he went beyond and took the time. There was also another guy do not know his name but he also helped alot. Thank you for your good service here and at finish line...I go there very regularly. More