Steve Rayman Chevrolet - Service Center
Smyrna, GA
395 Reviews of Steve Rayman Chevrolet - Service Center
I had an appointment today at 11:00 am. for a lube, oil, and filter I am an elderly lady recovering from back surgery. I use a walker and must wear a back brace. I arrived at 10:55 am. I was for a lube, oil, and filter I am an elderly lady recovering from back surgery. I use a walker and must wear a back brace. I arrived at 10:55 am. I was sitting on my walker-rollator waiting for my car. I asked for an update at 12:00 & was told it wasn’t ready. At 1:10 I asked if my car was ready. It was still in line even though I told the service guy I had an appointment for physical therapy at 3:00pm. After waiting for 2 hours and ten minutes I asked for my car and left the dealership. When I left there were people who were waiting since 10:00! Why have appointments if you don’t honor them. You’ve seen the last of me. I would never recommend Steve Rayman Chevrolet again. Zero stars from me. More
I use the service center for years. Staff is very attentive and job done right. Staff is very attentive and job done right. More
Very pleased with my sales person Service and the manager for their service while we was at the dealership an for helping me out for their service while we was at the dealership an for helping me out More
I brought my car in yesterday with 9:30 reservation. At 4:15, I realized I had not received a call that my car was ready and to schedule my return shuttle. When I called to inquire, I was told the car w At 4:15, I realized I had not received a call that my car was ready and to schedule my return shuttle. When I called to inquire, I was told the car was ready but a shuttle was no longer available. Having no ride to the dealership, I was floored. I had to solicited a cco-worker on her way home to give me a ride. Unacceptable. When I got to the dealership, I received a call that Travis was outside my office. I felt so bad for him making an unnecessary trip due to lack of communication. Next time, I hope it will be better. I do plan to return to give the location another chance. More
Excellent service. Made the buying process easy. Professional, friendly, and courteous was all the staff. Highly recommend!!! Made the buying process easy. Professional, friendly, and courteous was all the staff. Highly recommend!!! More
Your servce center is clean and the waiting rooms are welcoming. The service that I received on June 5th was great! My service adviser was courteous, professional , efficient and effective in addressing welcoming. The service that I received on June 5th was great! My service adviser was courteous, professional , efficient and effective in addressing my request. More
Very professional would recommend to anyone looking for a Chevy or needs a repair. Top-notch Dealership Chevy or needs a repair. Top-notch Dealership More
I did my oil service a this location & i asked for the advertised free alignment check. Almost everything came red so i decided to come back for the alignment service, when they gave me the paper that sho advertised free alignment check. Almost everything came red so i decided to come back for the alignment service, when they gave me the paper that shows the before & after, the before picture of the free alignment check did not match the before picture of the alignment of the service. I did not need an alignment yet, at least not until the next oil service, but the free alignment check showed all red, so it led me to do it sooner. I told them my concerns about it & they even accepted it could've wait & but never accepted that i was misled to spend my money sooner. Just be careful & make sure you actually need a service & check twice for everything they recommend you to do on your car. More
I am writing to express my extreme dissatisfaction with the recent service we received at your shop for our company vehicles. On 5/15/24, we brought in one of our company cars for repairs. Unfortunately the recent service we received at your shop for our company vehicles. On 5/15/24, we brought in one of our company cars for repairs. Unfortunately, despite being at your shop for an entire week, the vehicle was never even inspected. On 5/19/24, we dropped off a second company car. We were initially informed that the inspection would be completed by Thursday or Friday of that same week. However, after multiple calls and conflicting information, the completion date was pushed back to Monday morning. Unfortunately, even that deadline was not met, and the car wasn't ready until Monday evening. Throughout this process, we felt like our concerns were not being addressed, and our vehicles were given low priority. The delays caused significant disruption to our business operations. I would appreciate it if you could investigate this matter and provide a detailed explanation for the unacceptable delays experienced with both vehicles. We value having a reliable auto repair shop for our company vehicles. However, based on this experience, the service provided fell far short of our expectations. Sincerely, Kevin Weber 5000 Highlands Pkwy SE, Ste 140 Smyrna, GA 30082 Cell: (321) 277-2389 kevinw@brightpipe.com More