Steve Rayman Chevrolet

Bad service do not honor warranty. I have been given the run around and they now are saying it’s not my battery because it’s under warranty. At first it was not it’s not . Shone Wright I have been given the run around and they now are saying it’s not my battery because it’s under warranty. At first it was not it’s not . Shone Wright service manager no help and very rude. Also kinda racist. I have been coming here over 18 years and since Steve Raymond sold this dealership it has went down hill. They need more diversity her I haven’t seen one Black servicemen in the office. More

I purchased a commercial vehicle 2022 chevy express 3500 from Steve Raymond Chevrolet on February 18th 2023. My purchase included a trade in of a Dodge Ram 2500 truck year 2019. The Dodge Ram (trade in) is from Steve Raymond Chevrolet on February 18th 2023. My purchase included a trade in of a Dodge Ram 2500 truck year 2019. The Dodge Ram (trade in) is financed though LGE Financial. Steve Raymond Chevrolet financed the purchase of the commercial vehicle though GM Financial. As of today, Steve Raymond Chevrolet has still not attempted to pay off my trade in as per our agreement and signed documentation. My store contact and sales rep was Miami Lee who worked with Cory Lombardi the finance manager of Steve Raymond Chevrolet. I have had to make several payments to LGE financial for the truck I no longer own. To date, LGE financial has not received any paperwork/payment from Steve Raymond Chevrolet for the 2019 Dodge Ram 2500. Steve Raymond Chevrolet has not attempted to pay off the loan, nor even contact the note holder LGE Financial. As a small business owner, I can’t afford to have my credit ruined, and therefor am making now both vehicle payments. I have attempted to call Steve Raymond Chevrolet numerous times over the last 60+ days, and spoken to the finance Manager Cory and sales rep Miami about this issue. I have even appeared in person (March 16th 2023) , gone back to Steve Raymond Chevrolet, to find out what the issue is in paying off the 2019 Dodge Ram 2500. I was told, by the commercial sales Finance manager Cory Lambardi, that GM (General Motors) Financial had an address change, and that the address change was causing a delay. However, I am currently now receiving bills from GM financial on the newly purchased 2022 Chevy Express. Currently I am making both vehicle payments, yet I have not been in possession of the Dodge Ram since February 18th 2023. I have also emailed the dealerships Commercial Finance Manager Mike Fossett and still no response to my crisis. Steve Raymond Chevrolet is still in current possession of the 2019 Dodge Ram 2500 and the paperwork for the sale and trade in. They have not attempted to send in pay off, even though I am currently making payments to GM Financial on the Chevy Express Van I purchased from them on February 18th 2023 that shows the Dodge Ram as a trade in. This dealership has had 8 recently filed complaints with BBB for this very reason. and a 1.5 stars. I have filed a BBB complaint, contacted GM 1-800-222-1020 , contacted Ga Department of Consumer Protection 404-651-8600, etc... If you have an issue with this dealer, I suggest you do the same. I will update my complaint in the near future and link https://www.bbb.org/us/ga/smyrna/profile/new-car-dealers/steve-rayman-chevrolet-0443-6010821 More

The buying experience was very pleasant. However, getting your tags is a different story. I purchased my vehicle Feb.17, 2023 and here it is April 13, 2023 still no tags and they DO NOT CONT However, getting your tags is a different story. I purchased my vehicle Feb.17, 2023 and here it is April 13, 2023 still no tags and they DO NOT CONTACT YOU BACK. I was happy to tell others about my initial contact, but now I have to go back and tell them they may want to try someone else.... not pleased at this point More

The worst service department I have ever had to deal with. Advisors just come in when they want, don't keep appointments, poor attitude. Ordered parts 3-4 months ago for a warranty item, never got a c with. Advisors just come in when they want, don't keep appointments, poor attitude. Ordered parts 3-4 months ago for a warranty item, never got a call but they have been in stock for 2 months. Their telephone numbers were turned off for days, possibly weeks.ALL TELEPHONE NUMBERS "no longer in service." Ridiculous. Never get a call when vehicle service is finished, have to track down service advisors on their mobiles over the course of 2 days for a 1/2 day service request. Everyone in Parts, Service, Techs and the courtesy driver acknowledge service Sucks. Really does and will never purchase another vehicle or take a car for service there again. More

Found a Tahoe on the Steve Raymond website. Stock # 125515 price $57,560. Spoke to salespersons twice by phone and discussed trade-in and price. Went to dealership saw the tahoe and was ready t Stock # 125515 price $57,560. Spoke to salespersons twice by phone and discussed trade-in and price. Went to dealership saw the tahoe and was ready to purchase when I was told the REAL price was an additional $10,000 over published price. Bait and switch??? I think so. So dishonest. Horrible and disappointing. I have to give one star. Would prefer minus stars More

I have good and not so good service here on my Vette. I happy to say on my last 2 visits Ron took very good care of me. He knows his stuff! When I was making an appointment, trying to describe a noise it I happy to say on my last 2 visits Ron took very good care of me. He knows his stuff! When I was making an appointment, trying to describe a noise it was making… (ok ladies we all know the eyebrow look we get), this time I did not get “that look”, he says sounds like your water pump. And what was the issue after diagnosis? Water pump! It took 2 days to get the parts but I’m happy to say, the noise is gone. I’m blessed to know I can trust Ron! I hope the dealership can get to the proper staffing levels in the service department to help Ron do an even better jo. Thanks Ron!!! More