I traveled over six hours to purchase a vehicle after being provided a written deal sheet. Upon arrival, the terms of the deal were materially different from what was presented beforehand. After leaving and returning, the dealership adjusted the numbers but still required a $5,000 “Advantage” package, which they stated could not be removed. As an out-of-state buyer, I was informed that this package was not usable, yet I was still required to pay for it. I was specifically told that part of this package included a vehicle tracking device that was already installed, which was cited as the reason it could not be removed from the pricing. Due to the late hour and darkness at the time of delivery, I did not conduct a full visual inspection, relying on the dealership’s representations. After transporting the vehicle home and inspecting it in daylight, I observed the following issues: • Adhesive residue on the windshield, which upon removal revealed a crack • Scratches on the windshield consistent with worn or improperly maintained wiper blades • One interior door panel that does not match the others • Deteriorating or loose trim around the windshield • The vehicle exterior was excessively dirty, consistent with prolonged outdoor storage I later requested information regarding the tracking device. After multiple follow-ups and a delay of one to two weeks, I was instructed to download an associated application. The application was unable to locate the vehicle by VIN. After further inquiry, I was informed that the tracking device had never been installed on the vehicle, despite being represented as already installed at the time of sale. This constitutes a misrepresentation of included equipment. The dealership has declined to offer any remediation or assistance regarding the vehicle condition or the undisclosed absence of the advertised equipment. Based on my experience, I do not recommend purchasing a vehicle from this dealership.

Terrible service.! Kept car too ong!!!! No updates! Couldn't work! Loss of income! Lost employment.

I've always had good experiences with Steve Rayman - being and service - until my last servicing. So far, the repairs have been good but the dealing with my service advisor was horrible. You know repairs at a dealership with be more expensive but you expect them to be honest and knowledgeable. Aside from the fact that my vehicle was kept for a week, my service advisor not only gave me misinformation he also lied about the events. I saw my repair cost go from $1200 for the inspection to $2500 to $3400 then to $4800. He or the technician gave me the price for the wrong parts, he told me my suv would be ready soon when they didn't even have the parts in stock and he falsely fabricated a conversation that we never had. The service director did deduct some of the cost after I told her about my disappointment with the dishonest dealings with my advisor. If I ever return to Steve Rayman it will be because of the shortage of dealerships in the area.

I bought a used car put 12k down and received horrible service in regards to communication, registration, and overall delinquency. I was on the market to buy a new car after I crashed my previous on. The Sales personel were good. It was the ladies in the back office that didn't care, didn't know or a combination of the two that left this experience a regrettable on. Delia In specific would rarely ever pick up a call or return a call. My paperwork was messed up by them multiple times, I paid for car insurance for multiple months due to this (all of which was bought to their attention). In the end they did register it, still incorrectly because they didn't transfer my plates. They always told me the manager wasn't there. I wouldn't suggest you buy there unless you already have friends or family working there, you have a chance of being treated decently then.

I recently brought my vehicle in for a battery check and the process was handled with ease. I had to leave my vehicle overnight and my service advisor, Ethan, took great care of me and offered me an Uber back to my residence. The battery replacement was completed on the following day and I was back on my way. Steve Rayman Chevrolet is clicking on all cylinders with their customer service!

So far?I'm very happy with the service department at steve rayman chevrolet. Working with Ms. Lindsay and Ethan. Who quickly diagnosed my problem and now. Waiting for the repair.