
Steve Rayman Chevrolet
Smyrna, GA
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I had an appointment but I still sat in the lobby for over 2 hours until I finally asked the service representative why my car was still in the same spot. The service representative made up some lie and over 2 hours until I finally asked the service representative why my car was still in the same spot. The service representative made up some lie and after realizing that they never had the part to fix my car, although they made the appointment with me, I left and will never go back there. More
There is a big problem with being able to speak to someone in the service department. I brought my Tahoe in to have the breaks fixed. This was done but it was also recommended my engine have a "tune someone in the service department. I brought my Tahoe in to have the breaks fixed. This was done but it was also recommended my engine have a "tune up" even though I had no issues with the engine. After paying for the "tune up" my check engine light was on and the Tahoe was not driving well. I tried to call the service department 5 times with no answer. I left 3 messages including 2 on voicemail and 1 when I spoke to scheduling just so I could speak to a person. My call was never returned. I finally was able to speak to someone the following day when I called and they actually answered. I brought my Tahoe back in and fortunately the error that had been made during the service was easily correctable. I understand that mistakes can be made but not being able to speak to someone on the phone regarding my issue was very frustrating. The automated answering system was not effective given nobody every returned my call. More
They got bought out several years back. The whole team is gone and the new one isn't very customer focused. I have purchased 7 cars in 13 years and I'll never shop there again unless Mr. Ra The whole team is gone and the new one isn't very customer focused. I have purchased 7 cars in 13 years and I'll never shop there again unless Mr. Rayman buys it back. More
I waited almost 3 hours for a factory recall for the size of the child seat anchor of my Equinox. After waiting that long I was told that nothing was done because the measurement of the hook was within spec. of the child seat anchor of my Equinox. After waiting that long I was told that nothing was done because the measurement of the hook was within spec. To add to it I keep getting emails asking me to rate their service but the name on the email in not mine. More