Steve Rayman Chevrolet
Smyrna, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Everything was great. Despite dealing with problems out of its control they accommodated me to resolve my transmission problem Despite dealing with problems out of its control they accommodated me to resolve my transmission problem More
I let them know prior to coming what the issue was and confirmed via phone it was under warranty. I brought it in, they said they’d update me during the day, I called 3 times for an update and couldn’t ge confirmed via phone it was under warranty. I brought it in, they said they’d update me during the day, I called 3 times for an update and couldn’t get one. I dropped my car off at 8, received a call at 4:30 that they didn’t have the part so my time was wasted. Said it’s protocol but at the very least you could have had the part ordered and proved to Chevy the issue and then had the part on hand to replace. Also did not offer a loaner car. Poor communication. I try to avoid this place like the plague cause it’s something every time. More
Took way too long to be greeted and recognized when showing up (over 20mins). Also while I had made an appointment with tasks to also complete they were forgotten until I made a reminder. showing up (over 20mins). Also while I had made an appointment with tasks to also complete they were forgotten until I made a reminder. More
The people were friendly, professional & polite. They were concerned about my needs and any issues that I had. They seem to be interested in assisting me in whatever issue that might occur if and w They were concerned about my needs and any issues that I had. They seem to be interested in assisting me in whatever issue that might occur if and when I have to visit the dealership. With this type of positive customer service I would refer this dealership to my family and friends. Keep up the good work Steve Raymond Dealership. More
We towed my car and the first call I received was a request to buy the car, "not we have received your car and the problem is ..." as I would have like for my first call at least. The next call I rec request to buy the car, "not we have received your car and the problem is ..." as I would have like for my first call at least. The next call I received, via voice message stated "this thing" won't even start. The tow company drove my car out of my driveway and on to the tow truck. We had to call several times to find out what was wrong with the car and my husband actually had to provide the diagnostic codes. When we sent the tow truck back to pickup the car, they refused to allow the pickup because of a diagnostic charge. I spoke with my representative in detail about expenses and this was never mentioned. We had to wait until the representative returned from her days off to have the car picked up by the tow company. So we paid for the diagnostic, just to get the car back. Awful experience, wouldn't recommend them to an enemy. More