Back

Steve Rayman Chevrolet

Smyrna, GA

3.7
1,297 Reviews

2155 Cobb Pkwy SE

Smyrna, GA

30080

Directions

By Type

Showing 1,297 reviews

January 04, 2024

I was there for over three hours and could not get the help I needed. After that, the Service Manager said he would call me, and I'm still waiting on that call. I've called once and left a message that More

by kathycomella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Thomas- Service Manager
Jan 04, 2024 -

Steve Rayman Chevrolet responded

Kathy, I'm sorry to read about your experience. It's important for us to provide prompt and efficient service, and I apologize if you've been left waiting. We'd like the opportunity to rectify this situation so I will personally look for your contact information to address this as soon as possible. Thanks, Thomas Campbell - Service Manager - 678-424-2084

January 03, 2024

Great experience, I am a first time dealership car buyer and they were very friendly! They walked me through the whole process and I am so blessed to have founds Steve-Ramon’s Chevrolet More

by B.KIRKSEY857
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kesha, Mo, and Michelle , Rick Cobb, Lamar Holmes, Miami Lee, Salim Trew, Geoffrey Randall, Cory Lombardi, Mike Roberts, Brian Barrett, Ray Whitlow III, Cory Lombardi
Jan 04, 2024 -

Steve Rayman Chevrolet responded

We're delighted to know that your first dealership car buying experience was a great one with us at Steve Rayman Chevrolet. We appreciate the kind words and wish you many happy miles in your new vehicle!

Jan 05, 2024 -

B.KIRKSEY857 responded

Great first buyer experience, staff was amazing patient and kind, and explained whole process so that I had no doubt in finance information! They have a great team at Steve Raymond Chevrolet

January 02, 2024

SOFAR SO GOOD, STILL WAITING ON SOMETHINGS TO MANIFEST! SERVICE WAS GREAT & VERY PROFESSIONAL! LIKED THE SALEMAN J.D. & KOURTNEY More

by lindab0530
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.D. & KOURTNEY
Jan 02, 2024 -

Steve Rayman Chevrolet responded

We're glad to know you had a great experience with J.D. and Kourtney at Steve Rayman Chevrolet! We appreciate your patience, and I'd like to step in to ensure everything is taken care of. Please reach out when you are available. Thank you, John Barrett - General Sales Manager - jbarrett@steveraymanchevy.com

December 31, 2023

This was my first time at this dealership and I just have to say this experience there was above and beyond would definitely recommend going back More

by kissiah12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jamin/Michelle
Jan 02, 2024 -

Steve Rayman Chevrolet responded

We're delighted to know your first visit to Steve Rayman Chevrolet was a great one! We appreciate the recommendation and look forward to seeing you again next time!

December 30, 2023

Service Department is terrible especially Scott… Not sure if I’d come back to this location…. More

by KELLONGRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott
Jan 02, 2024 -

Steve Rayman Chevrolet responded

I'm disappointed to hear that we let you down. I want to see what we can do to make things right and work towards earning back your business. If you're interested in my help, please reach out to me at your convenience. Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 29, 2023

Edgar and Kourtney were great. They answered all questions in detail and were very knowledgeable. The car we purchased was in excellent condition and we are very happy. We would re More

by ysmith06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Sarmiento and Kourtney Morgan
Jan 02, 2024 -

Steve Rayman Chevrolet responded

Thanks for the positive feedback! We're glad to know that Edgar and Kourtney were able to assist you at Steve Rayman Chevrolet. Enjoy your new car and don't hesitate to reach out if you need anything else in the future!

December 28, 2023

Business as usual. I could tell that there has been turnover at the dealership via the sales and service department. I will need to rebuild my relationship or trans More

by UTPALMERJR94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Barrett
Dec 28, 2023 -

Steve Rayman Chevrolet responded

We appreciate your feedback and understand the consistency. Our team at Steve Rayman Chevrolet is committed to providing top-notch service, regardless of staff changes and we're looking forward to regaining your confidence. See you again soon!

December 27, 2023

I was scheduled to see Scott who was not in. My car was left with oil and dirt marks and plastic and paper. My seat and mirrors were all rearranged. More

by mizclay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Dec 27, 2023 -

Steve Rayman Chevrolet responded

I am sorry to hear about your experience. Your feedback is valuable to us as we strive to ensure that our customers leave with their vehicles in a better condition than when they arrived. I would like to investigate the situation further to have the chance to make things right for you. Please get in touch with me so that we can discuss this matter in detail. Thank you, Thomas Campbell - Service Manager - 678-424-2084

Dec 27, 2023 -

mizclay responded

What more do you need to hear? Your staff left my car dirty following the oil change and tire rotation. It took me 15 minutes to clean the car, in the rain so I could drive home. I have to get my car detailed and shampoo my seats to get the oil stains out. As I sat there cleaning, several staff just walked by.

December 27, 2023

Went in for an oil change, and came out with PCV Valve assembly repair, over 2500 dollars in repairs. Told me I could still drive it, and I pulled it off the lot and my car’s engine gave out on me. More

by akgood88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was a women not listed on this page
Dec 27, 2023 -

Steve Rayman Chevrolet responded

I'm sincerely sorry to read about your experience - this is not the kind of service we aim to provide and your frustrations are understandable. We'd like an opportunity to look into this further and see how we can help rectify the situation for you. Could you please reach out directly? Thank you, Thomas Campbell - Service Manager - 678-424-2084

December 27, 2023

My car was submitted for simple oil leakage and cv Joint repair. My truck was running and had no problems. Back in May. It took two months to look at vehicle . I was told my vehicle was ready in August. I c More

by uwfn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Wright, Brian Barrett
Jan 02, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to hear about your experience. This certainly doesn't reflect the level of service we aim to provide, especially when it comes to timely and effective repairs. I understand how frustrating this must be for you, and I would like an opportunity to make things right. Please reach out so we can discuss this further at your earliest convenience. Thank you, Thomas Campbell - Service Manager 678-424-2084

...
41
...