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Steve Rayman Chevrolet

Smyrna, GA

3.7
1,298 Reviews

2155 Cobb Pkwy SE

Smyrna, GA

30080

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Showing 1,299 reviews

May 23, 2024

Alex is a great new addition to your team she provided excellent customer service, and she’s a pleasure to work with More

by TomT.abp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
May 23, 2024 -

Steve Rayman Chevrolet responded

We're delighted to hear that Alex provided excellent customer service and made your experience enjoyable at Steve Rayman Chevrolet. Thanks for sharing!

May 23, 2024

I was traveling and stopped here to get my oil changed. They recommended 2 other services and I gave the ok to do them. 1 1/2 hours later I see my truck in the parking lot. Went to pay and get back on the More

by LIL_GENERAL99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
May 24, 2024 -

Steve Rayman Chevrolet responded

Thank you for sharing your experience. It's disappointing to hear about the delay and lack of communication during your visit. We strive to provide timely service, and it sounds like we fell short this time. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 23, 2024

Wanted a simple oil change. 90 minutes (jiffy lube…10 mins max and costs less). Had a warranty item previously serviced at this dealership…said so on previous service paperwork More

by jhgenthner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Barrett
May 23, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about your experience. We strive for efficient and thorough service, so it's disappointing to learn that we didn't meet those expectations during your visit. I understand how frustrating this can be and would like the opportunity to address these issues directly with you. Please reach out at a time that works best for you - Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 22, 2024

Cortney was very helpful through this process. He has exceptional customers service. He really made my day. Im a happy customer as always. More

by simeonarnold73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney
May 23, 2024 -

Steve Rayman Chevrolet responded

Simeon, it's great to know that Cortney provided you with such excellent service at Steve Rayman Chevrolet. We're always here to make your day better! Thanks for being a loyal customer.

May 22, 2024

Service was great. Keisha was very informative and helpful during the process. The sales manager was helpful as well but the deal and terms that were done could have be More

by MARLONJ.WILLIAMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha McCaster
May 22, 2024 -

Steve Rayman Chevrolet responded

Marlon, thanks for your feedback. We're glad to know Keisha was helpful during your visit at Steve Rayman Chevrolet. We always aim to provide the best deals and efficient service, so we appreciate you sharing this experience with us.

May 19, 2024

I have always been greeted by friendly representatives; however, my problem was after I left my first visit. Just trying to obtain a simple form was a nightmare. I called several times to get a diagnostic More

by atuggle512
Recommend Dealer
No
Employees Worked With
John Anderson 5 star, Alex 3, Donnell Lewis
May 20, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to read about the difficulties you experienced in obtaining a diagnostic list and receiving accurate quotes. This is not indicative of the level of service we aim to provide, and I apologize for any inconvenience caused. We appreciate your patience with us during this process, as well as John's assistance in resolving these issues. If there are further concerns or questions that need addressing, please don't hesitate to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 19, 2024

My salesman kesha was awesome! She explained all the features and benefits. Overall great experience. More

by jdooley51681
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keisha McCaster
May 20, 2024 -

Steve Rayman Chevrolet responded

We're glad to know you had a great experience with Kesha at Steve Rayman Chevrolet! Thanks for the positive feedback. Enjoy your new ride!

May 17, 2024

Took way too long this time for just an oil change and tire rotation. Arrived at 8am and left at 11:40 More

by dbrewington01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
May 20, 2024 -

Steve Rayman Chevrolet responded

We're sorry to learn about the extended wait time for your recent service visit. We understand how valuable your time is and we aim to provide efficient, quality services. Your feedback will be used as a tool for improvement in our operations. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Thomas Campbell - Service Manager - 678-424-2084

May 14, 2024

About to drop $70,000 and customer service is xxxx. Terrible communication. Did not make anything easy. More

by tzdorne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Totiana
May 20, 2024 -

Steve Rayman Chevrolet responded

I'm sorry to see this feedback. We strive to provide accommodating service throughout the sales process and ensure our customers feel informed along the way - it's very disappointing to see we've fallen short here. If you're open to discussing this further, please reach out at your earliest convenience so we can work toward a suitable solution together. Thank you, Mitchell Beaty - General Sales Manager - 5125167348

May 13, 2024

Car broke down already they sold me a lemon it hasn’t even been 30 days. More

by dbrown53
Recommend Dealer
No
Employees Worked With
Geoffrey Randall, Aleah Hill, Deshamion Paden, Donnell Lewis, Edgar Sarmiento, Faatimah Tucker, Jamin Barksdale, Jim Royeton, Keisha McCaster, Marquise Hendricks
May 20, 2024 -

Steve Rayman Chevrolet responded

I would really appreciate the opportunity to make things right for you. If you're willing, I would love to get a bit more information about your experience to see if there is anything I can do to help. Would you please reach out at your convenience? Thank you, Mitchell Beaty - General Sales Manager - 5125167348

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