Steve Rayman Chevrolet

Took my car in for heater repair just prior to Halloween. I still do not have it back. I was told previously it was ready about three weeks ago, and when I went to pick up the car and paid, i drove down th I still do not have it back. I was told previously it was ready about three weeks ago, and when I went to pick up the car and paid, i drove down the road only to learn that new issues were present resulting from improper reassembly and missed by service technicians test drives resulting in steering linkage issues and problems with traction control. The car was unsafe to drive and presently remains in service. Calling up to the department to get updates on completion timing fails every time. It doesn't matter if I leave a message and it doesn't matter what I say in the message, I do not get a return call. As I write this review, I still can not say here what day I will get my car back despite multiple outstanding requests for update over the last week. It was promised back to me two weeks ago by Service Director Daniel, but I haven't even heard back from him with updates. The only way I seem to be able to get updates on my car repair is to randomly show up in person and wait for hours until someone at the dealer takes the time to figure it out. I don't know what is wrong with this dealer's service department, but it is seriously broken and it's unlikely that I will return at this point. Hopefully this review reaches someone who will take the lead and get this turned around in favor of completing my car repair and turning around my very unfavorable customer service experience. Keith by far was the best person helping me, but i presume even his hands were tied in resolving this issue. More

Weak communication, timeliness was slow, issue that took days to address took days at another car repair. Erroneously accused me of stealing, and then didn’t apologize when their own computer showed it was days to address took days at another car repair. Erroneously accused me of stealing, and then didn’t apologize when their own computer showed it was an egregious mistake… More

The service was efficient, including courtesy rides to and from the service department. I was pleased with the service. and from the service department. I was pleased with the service. More

Phenomenal. Experience. The customer service is second to none. Outstanding job and would shop there over and over Experience. The customer service is second to none. Outstanding job and would shop there over and over More

The dealership is trying to keep my equity of my truck that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I that I traded in. Trying to charge me a restock fee of a car deal that didn’t go through due to finance mistake on their part which voided the car I was suppose to buy but once I return the car the dealership wants to keep my equity in my traded car. They are trying to justify why they should keep $8700 of restock fee of a vehicle I had for 10 days and 400 miles. I wanted to return the vehicle when it was at 200 miles but they kept having me come in to try to sign a new contract which will force me into a new car. I’m waiting on my full equity with doc fees only. If not I will be taking the dealership to court. I never signed a document saying if I don’t want the car I will be paying a 20 percent restock fee. In fact I signed a document saying if the deal doesn’t go through they will charge me .50 a mile or/and $5 a day but now things change because I don’t want their car. More

I had a terrible experience at my last appointment. Scheduled for an oil change at 9;30 am and didn't get pout of the shop until 2:30 pm. The employees that received the vehicles did all they could do, Scheduled for an oil change at 9;30 am and didn't get pout of the shop until 2:30 pm. The employees that received the vehicles did all they could do, however seems like the mechanics was extremely slow getting tasks done. I think it should have taken no more than 2 hours to do an oil change and tire rotation. That's considering other tasks they were performing! Very disappointed former customer!!! More

Employees are well experienced in what they were doing. They took excellent care of me. They took excellent care of me. More

Quick fast easy service. Car rides smooth now. Great offers for future needs as well. Car rides smooth now. Great offers for future needs as well. More

Chante was amazing! Nothing more nothing less, I’m referring everyone to her! I love my car! Nothing more nothing less, I’m referring everyone to her! I love my car! More

Keisha and her manager are both fantastic salespeople. They are very skilled at selling and were able to get me under budget on my car. They are very skilled at selling and were able to get me under budget on my car. More