Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Steve Rayman Chevrolet
Smyrna, GA
1,133 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,133 Reviews of Steve Rayman Chevrolet
June 27, 2024
Here is an update to what I wrote the day after my purchase on 06/21/2024 . I still stand by my 5 stars for the two salespeople that helped me. However, this review is for the financing part. I got a purchase on 06/21/2024 . I still stand by my 5 stars for the two salespeople that helped me. However, this review is for the financing part. I got a 2021 Kia soul. The cost of the vehicle was 13,340.00. My car broke down without warning so I just needed a cheaper car. This was not a planned purchase so I gathered what I had to go to the dealership. I was told that I was approved and that my note would be 494.77. When I went into the finance room it was so rushed. I got a glance of my paperwork while signing and the only thing explained was about the GAP insurance. When Glancing at my paperwork I saw almost 18k which I believed was the price for everything. I looked at my paperwork this morning and I was shocked!! The amount financed is 17,768.07 and the finance charge is 17,855.37 which is a total of 35,623.44 ,plus a 2k down payment. which comes to a total of 37,623.44. Almost 40k for a 2021 Kia soul. OMG!!! If this had of been explained to me I would have never purchased this car. My interest is more than what Is financed. I was already approved at another dealer but Steve Rayman was closer to my house and the car was newer. I had a BMW before and my SUV didn't even cost this amount. I feel like I'm trapped. This is something you pay for a new car. I was only given one other option for a car and when I looked on the site there were more cars in that range. I have never had such a bad car deal in my life. I looked in my contract for a cancellation clause and there is nothing in there and nothing is in the paperwork about the bank that financed me. This is a nightmare!! All I wanted is a point a point b car that I could hurry up and pay off. I wish I could return this car because I was so rushed while financing this and was never told that this loan would be so high. Every deal that I have had before was explained to me. Not to mention I had a heck of time getting insurance for this car because of the Kia thefts. I'm paying almost 300 a month for insurance. So with GAP, car note and insurance its a little over 1k a month for this Kia. I'm not sure what to do at this point. I went to this dealership for help and I would have never made a purchase this big if informed. It's hard out here and now I have to pay for a 40k Kia. If you go to this dealership please slow the finance person down and make them explain everything to you. I'm not trying to talk negative on this company I just don't want anyone else to have the finance experience I had. Not to mention my horn doesn't work, the car needs a alignment/rotation and possibly a battery. Then I'm not sure what the smell is in the car. I cant believe this is really real. More
by Nisi
Employees Worked With
n/a
Helpful June 26, 2024
$240 per hour for shop labor is too high. Tring to sell me thousands of $$$ worth of work on my 12,000 mile car was unprofessional and obviously intended to soak the customer. I will not be Tring to sell me thousands of $$$ worth of work on my 12,000 mile car was unprofessional and obviously intended to soak the customer. I will not be back. More
by steinsatl
Verified CustomerEmployees Worked With
Brian Barrett
June 25, 2024
Previous work they did on my truck take long time. Same work they did it faster this time olso they offered me water this time. The girl that helped me got distracted at the end but we are humans but Same work they did it faster this time olso they offered me water this time. The girl that helped me got distracted at the end but we are humans but she did good. Thanks More
by jll_construction
Employees Worked With
Brian Barrett
June 20, 2024
I came in for a "Service Power Steering", was told I needed a battery, I just purchased a battery last year. I got the service anyway and the "power steering service" light is still on. Now my "revers needed a battery, I just purchased a battery last year. I got the service anyway and the "power steering service" light is still on. Now my "reverse camera" is also messed up do to this. Not satisfied at all. More
by BENDERIRISH
Employees Worked With
Brian Barrett
June 20, 2024
It's been a long time since I received this level of service! Kameyah was friendly, attentive and very knowledgeable as she explained what I needed done to my vehicle. I'm extremely pleased with this v service! Kameyah was friendly, attentive and very knowledgeable as she explained what I needed done to my vehicle. I'm extremely pleased with this visit and hope that this will be the standard going forward!! More
by melinda.d.kirk
Employees Worked With
Kameyah R.
June 20, 2024
Terrible customer service. Appointment wait time too long. Service writer turn over was screwed out of a oil change after spending $2300 for a brake job Appointment wait time too long. Service writer turn over was screwed out of a oil change after spending $2300 for a brake job More
by RDJ24
Employees Worked With
Service manager
