Steve Rayman Chevrolet

There is 0 to no communication with this dealership. I have been through different service reps, managers & many more. I understand things happen, but when they do good customer service is calling & let I have been through different service reps, managers & many more. I understand things happen, but when they do good customer service is calling & letting the client know. Example: if you take your child to daycare & something serious happens do you call & let the parent know or just wait until the parent calls. That’s exactly how Steve Rayman Chevy has treated me. Some of the issues that were suppose to get fixed are still popping up on my dashboard. So after a month of work & not having my car, those same issues have to be looked at again. I do appreciate the wonderful help from Nicolo, Tyler, Thomas & Jennifer More

I bought the truck new from them a year ago, typically buy a new one every 2 to 3 years. They were closer to my house and I gave them a shot. I paid a little too munch, but that’s on me. I set an appo buy a new one every 2 to 3 years. They were closer to my house and I gave them a shot. I paid a little too munch, but that’s on me. I set an appointment to get a few things fixed, but was told it would be a week when I got there. I’m not sure why that was not disclosed prior to my arrival. Pretty simple fix and I even told them what was wrong with the transmission code. They said the mechanic recommended a transmission flush @ 25k miles even though the fine engineers at Chevy say 40k. There is actually a bulletin on what needed to be fixed, but they insisted that that wasn’t the issue. After the transmission flush didn’t work, they did the fix I suggested. I had them change the oil, but they didn’t put any windshield washer fluid in it. It was a pretty high dollar oil change not to get any of the extras. So after them having my truck over 2 weeks I got it back with 2 pretty simple fixes and an oil change. The only positive was the young lady that I dealt with during the process. She seemed to be stuck with bad mechanics and some tall tells. I truly believe that this is my first bad review I ever done online, but that should let anyone know to be aware. More

This is the worst dealership my family has ever dealt with. I did my research online and found the car through their on line offer. Took this to the dealership after I had communicated on line with a s with. I did my research online and found the car through their on line offer. Took this to the dealership after I had communicated on line with a sales rep. Once arrived in dealership, the sales manger looked at my on line offer, filled out paperwork, did a hard credit check and said we are all good. The finance person came in with paperwork after we were in the dealership for over an hour and puts it in front of us. Not only was the overall cost higher no one in that hour plus even mentioned the issue. The dock fee was higher than listed and more importantly a credit that was listed on the on line offer was not available. Why the 4 different people who saw the on line offer did not catch either of these issues is not only incompetent, it is false and misleading advertising by this dealership. More

Very professional and the staff is very Friendly and knowledgeable. The wait time wasn’t bad either. knowledgeable. The wait time wasn’t bad either. More

Service was very slow and understaffed. There were several appointments scheduled for the same time. It took over 2 hours for an oil change. There were several appointments scheduled for the same time. It took over 2 hours for an oil change. More

They were responsive, friendly, and willing to work with me. It was a great overall experience. me. It was a great overall experience. More

Excellent service, excellent customer service, excellent financial service, professional and respectful the entire staff. Two thumbs up. financial service, professional and respectful the entire staff. Two thumbs up. More

I scheduled oil Change and maintenance for a noisey air conditioner . Dropped car off at 7:30am. Got a call at 3:45pm telling me the a/c diagnosis machine hasn’t been working for 2 weeks and they couldn’t conditioner . Dropped car off at 7:30am. Got a call at 3:45pm telling me the a/c diagnosis machine hasn’t been working for 2 weeks and they couldn’t do anything with my car besides an oil Change. WHY did they schedule me if they knew it was broken? WHY did they have my car ALL day if they knew they couldn’t fix it. Terrible Communication and the girl that called me (Camilla) had a bad attitude when questioned about this. They need better management and more staff and also not schedule people that they can’t take care of. Do not recommend! More

Professional smiling employees greeted with a willingness to assist me with what I needed. Each one gave excellent customer service finalizing picking up my vehicle. I’m grateful for their service. to assist me with what I needed. Each one gave excellent customer service finalizing picking up my vehicle. I’m grateful for their service. More

Demetrius(manager)and Fred LIED, WE DROVE OVER 1HR THEY SAID BAD CREDIT/NO DOWN PAYMENT OK, WE STAYED OVER 3 HRS FOR THEM TO SAY WE CANT DO IT SAID BAD CREDIT/NO DOWN PAYMENT OK, WE STAYED OVER 3 HRS FOR THEM TO SAY WE CANT DO IT More